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Gizmo Garage: Closing the Digital Divide One Device at a Time

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Review the Idaho Gizmo Garage project and staff/user training tips for devices in libraries.

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Gizmo Garage: Closing the Digital Divide One Device at a Time

  1. 1. Gizmo Garage - Closing the digital divide one device at a time Jezmynne Dene, Director Portneuf District Library Chubbuck, Idaho Jezmynne.dene@portneuflibrary.org
  2. 2. Portneuf District Library
  3. 3. Gizmo Garage Basics • Joint project with Idaho Commission for Libraries funded with Institute of Museum and Library Services • Four Gizmo Garages in Idaho • ICfL managed
  4. 4. ICfL Garage Plans • Staff training • Garages visit libraries with a SPLAT member • Public sessions • Lead by borrowing library and SPLAT member
  5. 5. What We Did • Staff training • 1 hr training sessions
  6. 6. What We Did • Checked devices out to staff • Staff had for a few weeks • Take home, treat as a personal device • Expected to link to library materials • Return with a report of Pros/Cons
  7. 7. Staff Results • Familiarity with different operating systems • Core competencies • Staff learned how to use library materials • Enabled most staff to answer basic questions • Created subject specialists
  8. 8. Best Practices • Give the device to staff for an extended period of time •Ask for feedback/assessment •Require staff to explore library provided content
  9. 9. User Training • Staff had to come first • Turned to user training
  10. 10. Best Laid Plans…. • Programming began one way….. • Open Gizmo Garage sessions • Devices out for play • Unlimited attendance • Two staff members for the session
  11. 11. Best Laid Plans… • Ended another! • Everyone brought their own device • Attended by boomers • Maxed the fire code capacity for the room • An hour was far too short
  12. 12. Programming • So we changed! • Max attendance limit, sign ups required • Added more staff (3 total for 12 users) • Asked users to bring their own device • Began offering appointments • One on One
  13. 13. Programming • Overarching themes • “My kid/grandkid/neighbor set this up” • I don’t know what that account is. • I don’t know what my password is • What do you mean I need a credit card? • PATIENCE
  14. 14. Programming • On the fly works best – tossed the outline out the window • Total chaos, but fits user needs • User driven – be prepared for questions • Have list of tasks for users while you help another • Try to partner like devices/operating systems
  15. 15. Core Competencies • Not all devices are alike • Not all devices have the same features • Settings are important • Who is your friend?
  16. 16. Best Practices • Ratio of staff to user – 1:3 • Arrange or group by operating system • Limit time and attendance • Require a list of info (usernames, passwords) • Have a few power cords/chargers •Have a laptop for resetting/creating accounts • Practice patience
  17. 17. What We Learned • Need for Basic Training
  18. 18. What We Learned • New programs – computer classes – Online security – Passwords – Safe Shopping – Internet for parents
  19. 19. Side Loading VS App Based
  20. 20. What We Learned • In app purchases
  21. 21. Digital Divide • Sync or no? • Back up – cloud or manual? • Getting stuff on it • Wifi VS data plan
  22. 22. Next Steps • Liability if we ‘drive’ • Liability of user devices? • Where is our responsibility? • Waiver for assistance?
  23. 23. What Thing Do I Buy? • What do you want to do with it?
  24. 24. Next Steps • What does the garage do now?
  25. 25. Your Gizmo Garage • Donations •Craigslist • Hand Me Downs •Trade Program
  26. 26. Thank you! • Questions? Jezmynne Dene, MLIS Director, Portneuf District Library, Chubbuck, ID jezmynne.dene@portneuflibrary.org

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