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The DORA Technology
Performance Assessment
A unique, holistic, scientific tool to drive
technology performance improvement
http://devops-research.com
Why the DORA Assessment?
Your transformation success relies on your ability to:
• Measure Key Outcomes.
We measure, track, and benchmark the most important outcomes for success.
• Drive improvement through Capabilities
Capabilities are levers that help you improve your outcomes. We show you
which ones are the most important.
• Identify Priorities for capability improvement
We show you which capabilities to focus on first.
• Track your Progress
Reassessments show the value of your investments and identify next steps.
Measure Key Outcomes
Outcomes are your high-level measures
that indicate how well your teams are
delivering software, and if it is sustainable.
This outcomes chart shows us that we have room for
improvement compared to the Industry High Performers.
Our practitioners report burnout above industry averages, but
lower than average levels of deploy pain.
Dark black lines indicate the industry benchmark
(50th percentile) for each outcome. Benchmarks are
also available at the company level and by industry
vertical.
The team’s performance on each outcome is
represented by how far out the area is shaded.
Outcomes with a goal of minimizing (such as
burnout) are shown in red.
Capabilities Drive Improvement
This capabilities chart reports how the team is doing.
• Low on: Change Process, Trunk-based development, WIP
Limits and Visualization of Work
• High on: Learning Culture, Failure
Notification
Capabilities are the levers that help you
improve outcomes. As you improve your
capabilities, you drive improvement in
your ability to develop and deliver
software both quickly and reliably.
Dark black lines indicate the industry benchmark
(50th percentile) for each capability. Benchmarks
are also available at the company level and by
industry vertical.
The team’s performance on each capability is
represented by how far out the area is shaded.
For all capabilities, more is better.
Legend:
Process capability
Technical capability
Cultural capability
Metrics/ monitoring capability
Priorities for Improvement
CapabilityStrength
Impact on Software Delivery Performance
This analysis is specific to your organization
and identifies which capabilities are your
constraints, or bottlenecks, to high
technology performance. That is, this tells
you which capabilities to focus on first.
This lets technology leaders plan resource
allocation so their investments will have the
highest impact.
The goal is to identify capabilities with the lowest
strength that also have the highest Impact on Software
Delivery Performance.
Recommended focus areas:
1. Process Control
2. Monitoring
3. Small Batch Development
4. Test Data Management
5. Continuous Integration
Legend:
Process capability
Technical capability
Cultural capability
Metrics/ monitoring capability
What others say about DORA
“[DORA] focused our efforts on the right work which
resulted in accelerated maturity.
… The work with DORA gave us insights that now
teams are better informed, which is resulting in a
quicker path to Continuous Delivery.”
- Adam Auerbach
Senior Director, Capital One
“DORA gave us a way to measure things
that we just couldn't measure before. Now
we had visibility into what was happening
in our software engineering lifecycle."
- Chivas Nambiar
Director, Verizon
Consider a DORA Assessment if you
have problems:
• Improving technology and organizational performance
• Our assessment only focuses on capabilities that have been shown
to improve performance
• Prioritizing improvement efforts
• The DORA Assessment includes customized guidance to help you
improve your technology faster
• Attracting and retaining talent
• Employees in High Performance teams are 2.2 times more likely to
recommend their organization as a great place to work.
• Establishing your brand as a high-performing organization
• Top organizations rely on DORA’s research and assessments to
improve their work
How It Works
The DORA Assessment can measure and benchmark all technology
organizations, whether they are traditional (“waterfall”), Agile, DevOps, or their
own unique combination of all three.
Running a DORA Assessment follows four stages:
1. Decompose an Organization
• Identify the Lines of Business and teams to be assessed
2. Prepare for Assessment
• Socialize the survey and prepare email distribution lists
3. Take the Assessment
• Everyone takes a 15- to 20-min survey
4. Generate and Deliver Reports
• Team capabilities and outcomes benchmarked against the organization
• Team capabilities and outcomes benchmarked against the industry
• Prioritization analysis, with capabilities arranged by impact to Technology Performance
What do I get?
• Two assessments per year
• The first, to baseline performance
• The second, to show progress
• These include benchmarking against our industry database of over
23,000 teams
• Access to our Knowledgebase
• Provides guidance and insights into which practices are most
helpful in improving each capability
• Includes common mistakes, ways to improve, and tips for
instrumentation
• Contains case studies to help illustrate why each capability is
important for software development and delivery
Contact DORA to Learn More!
Learn more at devops-research.com.
Are you evaluating your own technology transformation? We offer assessments directly to
organizations. Request a demo at sales@devops-research.com
Are you a consultancy? We offer a turnkey assessment, backed by trusted names in DevOps. To
learn more about a co-branded scorecard and partnership opportunities, email sales@devops-
research.com
DevOps Research and Assessment was founded by Jez Humble, Gene Kim, and Dr. Nicole Forsgren. Our
mission is to help technology organizations improve the productivity of software development and delivery
through scientific research. DORA’s research over three years and more than 20,000 data points serves as
the basis for a set of evidence-based tools for evaluating and benchmarking technology organizations.
devops-research.com sales@devops-research.com

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Devops Scorecard

  • 1. The DORA Technology Performance Assessment A unique, holistic, scientific tool to drive technology performance improvement http://devops-research.com
  • 2. Why the DORA Assessment? Your transformation success relies on your ability to: • Measure Key Outcomes. We measure, track, and benchmark the most important outcomes for success. • Drive improvement through Capabilities Capabilities are levers that help you improve your outcomes. We show you which ones are the most important. • Identify Priorities for capability improvement We show you which capabilities to focus on first. • Track your Progress Reassessments show the value of your investments and identify next steps.
  • 3. Measure Key Outcomes Outcomes are your high-level measures that indicate how well your teams are delivering software, and if it is sustainable. This outcomes chart shows us that we have room for improvement compared to the Industry High Performers. Our practitioners report burnout above industry averages, but lower than average levels of deploy pain. Dark black lines indicate the industry benchmark (50th percentile) for each outcome. Benchmarks are also available at the company level and by industry vertical. The team’s performance on each outcome is represented by how far out the area is shaded. Outcomes with a goal of minimizing (such as burnout) are shown in red.
  • 4. Capabilities Drive Improvement This capabilities chart reports how the team is doing. • Low on: Change Process, Trunk-based development, WIP Limits and Visualization of Work • High on: Learning Culture, Failure Notification Capabilities are the levers that help you improve outcomes. As you improve your capabilities, you drive improvement in your ability to develop and deliver software both quickly and reliably. Dark black lines indicate the industry benchmark (50th percentile) for each capability. Benchmarks are also available at the company level and by industry vertical. The team’s performance on each capability is represented by how far out the area is shaded. For all capabilities, more is better. Legend: Process capability Technical capability Cultural capability Metrics/ monitoring capability
  • 5. Priorities for Improvement CapabilityStrength Impact on Software Delivery Performance This analysis is specific to your organization and identifies which capabilities are your constraints, or bottlenecks, to high technology performance. That is, this tells you which capabilities to focus on first. This lets technology leaders plan resource allocation so their investments will have the highest impact. The goal is to identify capabilities with the lowest strength that also have the highest Impact on Software Delivery Performance. Recommended focus areas: 1. Process Control 2. Monitoring 3. Small Batch Development 4. Test Data Management 5. Continuous Integration Legend: Process capability Technical capability Cultural capability Metrics/ monitoring capability
  • 6. What others say about DORA “[DORA] focused our efforts on the right work which resulted in accelerated maturity. … The work with DORA gave us insights that now teams are better informed, which is resulting in a quicker path to Continuous Delivery.” - Adam Auerbach Senior Director, Capital One “DORA gave us a way to measure things that we just couldn't measure before. Now we had visibility into what was happening in our software engineering lifecycle." - Chivas Nambiar Director, Verizon
  • 7. Consider a DORA Assessment if you have problems: • Improving technology and organizational performance • Our assessment only focuses on capabilities that have been shown to improve performance • Prioritizing improvement efforts • The DORA Assessment includes customized guidance to help you improve your technology faster • Attracting and retaining talent • Employees in High Performance teams are 2.2 times more likely to recommend their organization as a great place to work. • Establishing your brand as a high-performing organization • Top organizations rely on DORA’s research and assessments to improve their work
  • 8. How It Works The DORA Assessment can measure and benchmark all technology organizations, whether they are traditional (“waterfall”), Agile, DevOps, or their own unique combination of all three. Running a DORA Assessment follows four stages: 1. Decompose an Organization • Identify the Lines of Business and teams to be assessed 2. Prepare for Assessment • Socialize the survey and prepare email distribution lists 3. Take the Assessment • Everyone takes a 15- to 20-min survey 4. Generate and Deliver Reports • Team capabilities and outcomes benchmarked against the organization • Team capabilities and outcomes benchmarked against the industry • Prioritization analysis, with capabilities arranged by impact to Technology Performance
  • 9. What do I get? • Two assessments per year • The first, to baseline performance • The second, to show progress • These include benchmarking against our industry database of over 23,000 teams • Access to our Knowledgebase • Provides guidance and insights into which practices are most helpful in improving each capability • Includes common mistakes, ways to improve, and tips for instrumentation • Contains case studies to help illustrate why each capability is important for software development and delivery
  • 10. Contact DORA to Learn More! Learn more at devops-research.com. Are you evaluating your own technology transformation? We offer assessments directly to organizations. Request a demo at sales@devops-research.com Are you a consultancy? We offer a turnkey assessment, backed by trusted names in DevOps. To learn more about a co-branded scorecard and partnership opportunities, email sales@devops- research.com DevOps Research and Assessment was founded by Jez Humble, Gene Kim, and Dr. Nicole Forsgren. Our mission is to help technology organizations improve the productivity of software development and delivery through scientific research. DORA’s research over three years and more than 20,000 data points serves as the basis for a set of evidence-based tools for evaluating and benchmarking technology organizations. devops-research.com sales@devops-research.com