POLICYIS THE DECISION DNA OF ORGShttp://www.flickr.com/photos/wheatfields/2073336603
CITIZEN EXPERIENCE DESIGN
IMPROVES BOTH SERVICE DELIVERY& POLICYMAKING
ATIT’S BEST, CITIZEN EXPERIENCE DESIGN ACTUALLY
INTEGRATES AND BRIDGES POLICY& DELIVERY,
CLOSING THE GAP BETWEEN INTENT& IMPLEMENTATION.
“ That means government must
carefully consider how to design
services that truly add value for
people...Simply having a digital service
does not equal efﬁciency.!
Understanding and delivering value to
the public is where we must begin.”
NOW HUNDREDS OF
THOUSANDS OF CITIZENS
HAVETHE NEW CARD
AND NEW KINDS OF
SERVICE INNOVATION ARE
Many thanks to the following great folks who
helped make this talk better
» Alex MacLennan, Blair Neufeld, Dominique Bohn, Ashley Johnston,
Rommel Agbay, Savannah Murphy, David Hume and all the BC team.
» Lou Rosenfeld and my fellow Rosenfeld Media Experts.
» Laura Wesley, Blaise Hébert, Sage Cram,Tanya Snook, Cornelius Rachieru
and the rest of the Ottawa crew. Long live #gcdesign
» All the great Flickr users who shared Creative Commons photos!
» Cyd Harrell, Dana Chisnell,Whitney Quesenberry, Dan Willis and all the
other citizen experience pioneers. Keep up the fight!