1.
CLIENT
SURVIVALGUIDE

2.
IS THIS YOU…?

3.
TIP #1: MONEY
• The sooner you talk about it the better
• Know the budget before you write your proposal
• Recognize red flags
• Every project is not going to be a good fit for you
• Know when toSAYNOand walk away

4.
TIP #2: BUSINESS HOURS
• Have business hours and stick to them
• Never send late night emails to clients
• Have a professional title and email signature
• Have a business phone line

5.
TIP #3: CLIENT EXPECTATIONS
• Contracts are a two way street
• What parts of the project is the client responsible for?
• Set milestones and deadlines early
• Have one point of contact from the client
• Make sure client understands your process

6.
TIP #4: COMMUNICATION
• Reply back to emails
• Be proactive in letting clients know project status
• Stay on top of phone calls
• Check in with clients after the project is over

7.
TIP #5: STAY CONNECTED
• Do this if you want repeat business
• Stay on top of industry news
• Make suggestions even if you don’t get the project
• Celebrate client success
• Touch base (social media, email, newsletters)

8.
THIS COULD BE YOU…
But with these tips, it doesn’t have to be!