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Leveraging Social Media to Earn You Loyalty, Dollars and Excitement: Best Practices & Worst Mistakes


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Best Buddies International - January 2010

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Leveraging Social Media to Earn You Loyalty, Dollars and Excitement: Best Practices & Worst Mistakes

  1. 1. Leveraging Social Media to Earn You Loyalty, Dollars, and Excitement: Best Practices & Worst Mistakes Jessica Kizorek Best Buddies International January 21, 2010
  2. 2. The BBI Social Media campaign has been designed so that International CountryDirectors and State Directors will have an engagement tool to increaseparticipation and excitement levels. Learn how to take advantage of the momentum we are building in yourcommunity through an interactive workshop where you’ll learn best practices,worst mistakes, and what you personally stand to gain from leveraging socialmedia.
  3. 3. We exist online even when we’re sleeping.
  4. 4. Let our social media profile speak for you.
  5. 5. 8 Idiot Mistakes(You Don’t Want to Make In Social Media)
  6. 6. 1. Obsess over NumbersSometimes bigger is better. Sometimes it isn’t. Keep your sights on makingyour tribe tighter. Too many organizations worry about numbers and notdevotees. Go for quality over quantity in your relationships. What matters isthe depth of commitment and loyalty that true fans will deliver. You’re nothunting for eyeballs - you’re gently converting nonchalant fans intopassionate enthusiasts.
  7. 7. 2. Don’t Complete Your ProfilePeople without a profile picture are suspicious. Put a photo, a logo or acartoon. Whatever. Once you chose the sites you want to engage in, you’llneed to sincerely become part of that network. Fill out your user profile like agood little member to let everyone know you’re not going anywhere. You’llgarner more trust when you fill it out completely with contact info, photos,description and whatever other details are important to that specificnetwork. Your clients won’t engage with you unless you are an activeparticipant in the conversation. Don’t be afraid to tell people who you areand what’s important to you.
  8. 8. 3. Create Profiles EverywhereIt’s not necessary to plant your flag in every community on the web. It’sprobably a good idea to snag your name before somebody else does, butthat doesn’t mean you have set up shop and fill out a formal profile. Takethe time to find out where your clients are, and where they are most activelylistening to each other. Make sure you’d be welcome there, and not viewedas an intruder. Focus your efforts in a few networks, or else suffer from thepainful Social Media Account Overload (SMAO). Keep your eyes on givingyour people what they want, where they want it.
  9. 9. 4. Enter Blindly With No PlanA large percentage of companies are wasting their time on social networks.They are dabbling, exploring, and not producing a single lick of value for thepeople they are trying to seduce. Know what you want to achieve, and forma cohesive strategy to achieve it. Don’t jump in before you come up withstrategic goals to measure your output. What’s your intention? Drive trafficto your website? Increase readership on your Blog? Increase attendance atyour events? Better conversion rates? Whatever it is, set a benchmark andtrack whether you’re getting a return on your investment.
  10. 10. 5. Be InconsistentI’m totally guilty of this one, so I’m going to take my own advice. Don’t tweet11 times in one day, then abandon Twitter for the next 31 days. Beconsistent. Post once a day. Or on Tuesdays. People react to patterns, tocycles. A splotchy performance on a social network won’t keep people atthe edge of their seat.
  11. 11. 6. Be A SpammerThere’s nothing more annoying than receiving spam over social networks.When I say spam I’m not talking about Viagra or Vicodin. I’m talking aboutblast invitations or announcements that a person sends out to their entirenetwork, with little consideration as to whether the recipient would be theleast bit interested. Sending every piece of content out to every person inyour mailing list will label you as a spammer in the long term. Find out whichfriends are interested in what. Start a spreadsheet. Identify which friendswant what. Otherwise you’ll be the little boy who cried wolf. People will stoplistening. Or worse – they’ll block you.
  12. 12. 7. Assume that One Size Fits AllLinkedIn is not Facebook. Twitter is not Blogger. A one-size fits all approachwill have you look like an idiot to members of the network, and you’ll stick outlike a sore thumb. It’s like going to Saudi Arabia and acting like you’re in LasVegas. Dumb. Every social network has it’s own culture, and code ofconduct. They demand a unique method of interaction, and being successfulin one doesn’t guarantee success in the others.
  13. 13. 8. Be a Sales Person“Hi. Nice to meet you. Want to donate to us?”That doesn’t work in the offline world, and it’s even a bigger flop in socialmedia. You need to create relationships before you ask somebody todonate. No one will listen. Worse – they’ll get defensive. Take some time tolearn about the community and to connect with people. Only sell yourmission when people like you and are receptive to your offer.
  14. 14. What Do You Stand to Gain?
  15. 15. What Steps Can You Take?
  16. 16. 1. Join Us on Facebook and Twitter. h"p:// h"p://www.twi"
  17. 17. 2. Send Our Updates/Tweets Straight To Your Phone.
  18. 18. 3. Leave Comments or Post Tweets To Our Pages. Open Your Mouth.
  19. 19. 4. Don’t Try and Duplicate Us. Direct People To Us.
  20. 20. 5. Tell Your People They are MISSING OUT if They Aren’t Already a Part of This!(your people = staff, participants, buddies, teachers, friends, alumni, donors, supporters, volunteers)
  21. 21. 6. Encourage Your People to Enter Our Weekly Contest. (your people = participants, buddies, teachers,friends, alumni, donors, supporters, volunteers)
  22. 22. 7. Schedule and Facilitate Best Buddies “Tweet Ups”