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20110518-1 ARMA Central Iowa Intro


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This introductory session at the ARMA Central Iowa Spring Seminar described Web 2.0 and related terms as concepts.

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20110518-1 ARMA Central Iowa Intro

  1. 1. Records Management 2.0:Social Media and Compliance<br />Jesse Wilkins, CRM<br />May 18, 2011<br />
  2. 2. By the end of 2013, half of all companies will have been asked to produce material from social media websites for e-discovery. <br /> Source: “Social Media Governance: An Ounce of Prevention”, Gartner <br />It’s just a fad….<br />
  3. 3. Is a Facebook “like” a record?<br />
  4. 4. Introduction to Web 2.0<br />Web 2.0 Tools and Use Cases<br />Lunch<br />Web 2.0 Adoption<br />Records Management 2.0<br />Seminar Agenda<br />
  5. 5. International - Members in 146 countries<br />Independent - Unbiased and vendor neutral<br />Implementation Focused - Processes, not just technology <br />Industry Intermediary - users, suppliers, consultants, analysts, and the channel<br /> <br />About AIIM<br />
  6. 6. Director, Systems of Engagement, AIIM<br />Background in electronic records management, email management, ECM, and social technologies<br />Director, ARMA International Board of <br /> Directors (2007-2010)<br />Frequent industry speaker and author<br />AIIM ERM Expert Blogger<br />Instructor for AIIM Certificate Programs<br />Jesse Wilkins, CRM<br />6<br />
  7. 7. Introduction to Web 2.0<br />
  8. 8. Introduction to Web 2.0<br />The benefits of Web 2.0<br />Agenda<br />
  9. 9. Education 2.0<br />Energy 2.0<br />Health 2.0<br />Library 2.0<br />Travel 2.0<br />Retail 2.0<br />Buzzwords 2.0<br />9<br />Hugh McLeod<br /> <br />
  10. 10. “Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them.”<br />-- Tim O’Reilly, 12/10/2006<br />Web 2.0<br />
  11. 11. First described by IsmaelGhalimi in 2005<br />“Use of Web 2.0 <br /> for Office 1.0 tasks.”<br />– Scott Deitzen, Zimbra<br />Office 2.0<br />
  12. 12. “Working where you want, when you want, <br />and being able to conduct real business.”<br />blognation Canada<br />
  13. 13. “Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.” <br />-- Andrew McAfee, 5/2006<br />
  14. 14. New approach to application provisioning<br />Means different things to different people<br />Software-as-a-Service<br />Platform-as-a-Service<br />Infrastructure-as-a-Service<br />Available in public, private, and hybrid models<br />Pricing generally follows utility or subscription models<br />Cloudcomputing<br />Cloud Computing<br />
  15. 15. In 1900 companies generated their own power<br />In 2011 companies provided their own IT<br />
  16. 16. It’s all about me<br />And my networks<br />It’s open<br />Emergent<br />Fast<br />And always on<br />Source: Ray Sims<br />The 2.0 meme<br />
  17. 17. Systems of Record<br />
  18. 18. Systems of Engagement<br />Systems of Record<br />
  19. 19. The benefits of Web 2.0<br />
  20. 20. Less tool, more work<br />
  21. 21. Source: Intellipedia<br />Better collaboration<br />
  22. 22. Hard cost of the tools<br />The economics of web 2.0<br />
  23. 23. Time to implement<br />The economics of web 2.0<br />
  24. 24. Time to learn to use the tool<br />The economics of web 2.0<br />
  25. 25. Support and <br /> administrative effort<br />The economics of web 2.0<br />
  26. 26. Knowledge dissemination<br />Knowledge transfer<br />
  27. 27. “If HP knew what HP knows, we would be three times as profitable.”<br />-- Lew Platt<br />Former CEO, Hewlett-Packard<br />Making the connections<br />
  28. 28. "It was never very clear to us who the authoritative sources where, who was good at solving problems. Now we can see a lot of that because we're starting to see patterns emerge:<br />Who follows whom<br />Who's the good source of questions<br />Who's the good source of answers<br />All the things you know by the grapevine, we now have data for.”<br />--John Parkinson<br />Former CTO, TransUnion<br />Making the connections<br />
  29. 29. Jesse Wilkins, CRM, CDIA+<br />Director, Systems of Engagement<br />AIIM International<br /> +1 (303) 574-0749 direct<br /> <br /><br /><br /><br /><br />For more information<br />