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Questions Asked & Answered

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How and why do people ask questions online. We've been hearing that reference desks aren't where people go to ask their questions anymore. Jessamyn West, rural librarian and community manager for the large Q&A site Ask MetaFilter will talk about the challenges involved in running a Q&A site and how it compares and contrasts with traditional reference.

http://www.librarian.net/talks/oregon/

Published in: Education

Questions Asked & Answered

  1. 1. Questions Asked & Answered lessons learned in the social q&a salt mines Jessamyn West <librarian.net/talks/oregon> 10jun11
  2. 2. I am not really alibrarian
  3. 3. I am not really alibrarian or am I?
  4. 4. Where I work
  5. 5. Where I spend my time 182,350
  6. 6. AskMe by the numbershave notasked aquestion 71% haveasked aquestion
  7. 7. Sample question
  8. 8. Sample question
  9. 9. AskMe by the numbers 97% haveanswereda question
  10. 10. Asking/answering is iterative
  11. 11. Asking/answering is iterative
  12. 12. Find questions you want 1.categories 2.tags 3.suggestions
  13. 13. Find questions that need answering
  14. 14. Find questions that need answering
  15. 15. My social work
  16. 16. Gamification
  17. 17. Gamification
  18. 18. My toolbox
  19. 19. AskMe by the numbers questions deleted 98.6%
  20. 20. AskMe by the numbers comments deleted 98.2%
  21. 21. What is the problem to be solved?‣ "Does someone feel like I do?"‣ "Am I correct in this argument I am having?"‣ "Is there a way out of this mess?"‣ "Am I being unreasonable?"‣ "Is this person acting crazy?"
  22. 22. questions are personal
  23. 23. and professional...
  24. 24. Some real stats‣ 60/40% women/men‣ 55% are 18-55 years old (avg = 31)‣ 90% visit once a day or more‣ 21% “bloggers”‣ 38% own cats
  25. 25. Some overgeneralizations‣ Social anxiety‣ Nerdy/High IQ‣ Overthinkers‣ Rule followers or benders‣ Witty/Verbally

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