DigitallyAugmentedHospitalityExperience<br />in relation withservant leadership<br />philosophy<br />
Servant leardership philosophy<br />Do those served grow as persons? <br />Do they, while being served, become <br />healt...
experience<br />a particular instance of personally encountering or undergoing something<br /> the totality of the cogniti...
Service & digital devicesharmony<br />serving the customers’ time<br />enlightning theexperience<br />Social media & mobil...
Real travel-secretary services
Information
Simplicity
No noise youdon’twant to hear</li></li></ul><li>Technicsrunfast<br />
But it will never beat the multiplicity of customer expectations<br />
digital differentiation<br />What do youwantyourcustomers to control?<br />Safety of theirchildren<br />Access to their ro...
Control4<br />
Tagwhat<br />
St Regis Vancouver<br />
TrumpHotel Las Vegas<br />
What impresses me the most about augmented reality<br />The potential<br />Information<br />Collective intelligence<br />T...
AR has to be the future of social networking<br />
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Augmented reality fits

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Augmented reality fits

  1. 1. DigitallyAugmentedHospitalityExperience<br />in relation withservant leadership<br />philosophy<br />
  2. 2. Servant leardership philosophy<br />Do those served grow as persons? <br />Do they, while being served, become <br />healthier<br /> wiser<br />freer<br />more autonomous<br />more likely themselves tobecome servants?<br />Robert Greenleaf <br />
  3. 3. experience<br />a particular instance of personally encountering or undergoing something<br /> the totality of the cognitions given by perception; all that is perceived, understood,  and remembered.<br /><ul><li>http://dictionary.reference.com/browse/experience</li></li></ul><li>customer service expectations<br />
  4. 4. Service & digital devicesharmony<br />serving the customers’ time<br />enlightning theexperience<br />Social media & mobile are relationshiptools<br /><ul><li>Flash answers
  5. 5. Real travel-secretary services
  6. 6. Information
  7. 7. Simplicity
  8. 8. No noise youdon’twant to hear</li></li></ul><li>Technicsrunfast<br />
  9. 9. But it will never beat the multiplicity of customer expectations<br />
  10. 10. digital differentiation<br />What do youwantyourcustomers to control?<br />Safety of theirchildren<br />Access to their room, lights, TV<br />To products and services, before, while and aftertheirstay<br />Fun games<br />Theirowncommunity<br />
  11. 11. Control4<br />
  12. 12. Tagwhat<br />
  13. 13. St Regis Vancouver<br />
  14. 14. TrumpHotel Las Vegas<br />
  15. 15. What impresses me the most about augmented reality<br />The potential<br />Information<br />Collective intelligence<br />The creativity<br />Flexible tools<br />Perfectlyadapted to hotel services<br />
  16. 16. AR has to be the future of social networking<br />
  17. 17. Travelling is about<br />Discoveries<br />Expectations<br />Sensations<br />Beingawayfrom home<br />
  18. 18. Imagine<br />Whenyouwon’tneed the use of a mobile anymore<br />

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