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Leadership in Hospitality

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Om een team te (kunnen) leiden wat continu onderscheidende belevingen creëert, wordt er meer van jou als leider verwacht. Meer dan de helft van de teamleden is ‘millennial’. Zij hebben hoge verwachtingen als het gaat om betrokkenheid en beloning. Ze zijn continue op zoek naar leermogelijkheden, willen een transparant groeipad en inspirerende carrière mogelijkheden. Dit vraagt om 'EPIC Leadership'. EPIC staat voor Empowering, Purpose Driven, Inspiring en Coaching. Meer weten? Neem gerust contact met mij op!

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Leadership in Hospitality

  1. 1. © 2018 by Performance Solutions LEIDERSCHAP IN HOSPITALITY Donderdag 1 februari 2018 @ Performance Solutions
  2. 2. © 2018 by Performance Solutions Jeroen van der Schenk Experience Engineer http://www.linkedin.com/in/jeroenvanderschenk http://www.twitter.com/jvdschenk www.facebook.com/performancesolutions.eu
  3. 3. © 2018 by Performance Solutions Leadership today is about unlearning management and relearning being human. Javier Pladevall, CEO of Audi Volkswagen (Spain) “
  4. 4. © 2018 by Performance Solutions 70% of leaders rate themselves as inspiring and motivating, 82% of employees see their leaders as fundamentally uninspiring Research by Gallup & Forbes “
  5. 5. competen(es leiderschap situa(oneel leiderschap onderhandelen leiderschapss(jlen s(jl van leidinggeven verschillende leiderschapss(jlen leidinggevende transforma(oneel leiderschap mensgericht leiderschap samenwerken effec(viteit delegeren organisa(ecultuur verandert leiderschaps(jlen inspira(e resultaatgericht lerende organisa(e persoonlijk direc(ef leiderschap defini(e leiderschap wat is management laissez faire leiderschap wat is leiderschap organisa(eontwikkeling organisa(ekunde opleiding 4 s(jlen van leidinggeven leiding geven competen(emanagement leergang persoonlijk leiderschap defini(e opera(oneel leidinggeven managementvaardigheden soorten leiderschapss(jlen soorten leiderschap dienend leiderschap leiderschapss(jlen hersey en blanchard autocra(sch leiderschap communica(e verbindend leiderschap leiderschapskwaliteiten mo(veren situa(oneel leiderschap hersey blanchard managements(jlen leiderschap defini(e kerncompeten(es transac(oneel leiderschap © 2018 by Performance Solutions LEIDERSCHAP IN HOSPITALITY Donderdag 1 februari 2018 @ Performance Solutions
  6. 6. © 2018 by Performance Solutions REVERSE THINKING
  7. 7. © 2018 by Performance Solutions I am positively Surprised I feel Touched I am truly Assisted I feel Recognized Surprising Touching Assisting Recognizing I feel Empowered I feel connected to our Purpose I am Inspired to make a difference I feel Coached and set-up for success Empowering Purpose-driven Inspiring Coaching Intended Guest Experience Optimal Staff Behaviour Optimal Working Climate Optimal Leadership Behaviour EXPERIENCE BLUEPRINT source: Start Reverse by André Wiringa
  8. 8. © 2018 by Performance Solutions I am positively Surprised I feel Touched I am truly Assisted I feel Recognized Surprising Touching Assisting Recognizing I feel Empowered I feel connected to our Purpose I am Inspired to make a difference I feel Coached and set-up for success Empowering Purpose-driven Inspiring Coaching Intended Guest Experience Optimal Staff Behaviour Optimal Working Climate Optimal Leadership Behaviour EXPERIENCE BLUEPRINT source: Start Reverse by André Wiringa
  9. 9. © 2018 by Performance Solutions ‘Extending beyond the usual or ordinary…’ EPIC LEADERSHIP
  10. 10. © 2018 by Performance Solutions EMPOWERING PURPOSE DRIVEN INSPIRING COACHING EPIC LEADERSHIP
  11. 11. © 2018 by Performance Solutions I am positively Surprised I feel Touched I am truly Assisted I feel Recognized Surprising Touching Assisting Recognizing I feel Empowered I feel connected to our Purpose I am Inspired to make a difference I feel Coached and set-up for success Empowering Purpose-driven Inspiring Coaching Intended Guest Experience Optimal Staff Behaviour Optimal Working Climate Optimal Leadership Behaviour EXPERIENCE BLUEPRINT source: Start Reverse by André Wiringa
  12. 12. © 2018 by Performance Solutions I am positively Surprised I feel Touched I am truly Assisted I feel Recognized Surprising Touching Assisting Recognizing I feel Empowered I feel connected to our Purpose I am Inspired to make a difference I feel Coached and set-up for success Empowering Purpose-driven Inspiring Coaching Intended Guest Experience Optimal Staff Behaviour Optimal Working Climate Optimal Leadership Behaviour EXPERIENCE BLUEPRINT source: Start Reverse by André Wiringa
  13. 13. © 2018 by Performance Solutions I am positively Surprised I feel Touched I am truly Assisted I feel Recognized Surprising Touching Assisting Recognizing I feel Empowered I feel connected to our Purpose I am Inspired to make a difference I feel Coached and set-up for success Empowering Purpose-driven Inspiring Coaching Intended Guest Experience Optimal Staff Behaviour Optimal Working Climate Optimal Leadership Behaviour EXPERIENCE BLUEPRINT source: Start Reverse by André Wiringa
  14. 14. © 2018 by Performance Solutions CEO / BOARD REGIONAL MANAGERS OPERATIONAL MANAGERS DEPARTMENT HEADS SUPERVISORS CO - WORKERS CUSTOMERS CEO / BOARD REGIONAL MANAGERS OPERATIONAL MANAGERS DEPARTMENT HEADS SUPERVISORS CO - WORKERS CUSTOMERS
  15. 15. © 2018 by Performance Solutions MILLENNIALS
  16. 16. © 2018 by Performance Solutions MILLENNIALS Meaning Happiness Connectedness
  17. 17. © 2018 by Performance Solutions 15% more profitability 30% more productivity 12% higher customer engagement 30% less staff turnover 62% fewer safety issues 37% less absenteeism source: forbes.com Engaged teams are….
  18. 18. © 2018 by Performance Solutions EPIC LEADERSHIP Protection Potential Permission
  19. 19. © 2018 by Performance Solutions EPIC LEADERSHIP Protection Potential Permission
  20. 20. © 2018 by Performance Solutions
  21. 21. © 2018 by Performance Solutions EPIC LEADERSHIP Protection Potential Permission
  22. 22. © 2018 by Performance Solutions
  23. 23. © 2018 by Performance Solutions EPIC LEADERSHIP Protection Potential Permission
  24. 24. © 2018 by Performance Solutions EMPOWERING PURPOSE DRIVEN INSPIRING COACHING EPIC LEADERSHIP
  25. 25. WE ARE PERFORMANCE SOLUTIONS … DELIGHTED TO BE YOUR PARTNER TO BECOME MORE CLIENT FOCUSSED & EMPOWER YOUR EMPLOYEES & LEADERSHIP TEAM TO MAKE THE DIFFERENCE!
  26. 26. © 2018 by Performance Solutions HOSPITALITY RETAIL AND MORE… CLIENTS WE ARE PROUD OF

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