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My full resume

  1. 1. JEREMY SAUNDERS Mobile: +61 4 13 441 846 ● E-mail: Technical Architect with over 30 years international IT experience with advanced Microsoft, Citrix, Desktop Virtualisation (VDI), Active Directory PowerShell and DevOps skills. Personal Summary _______________________________________ Jeremy is an independent IT consultant based in Perth, Western Australia providing expertise to enterprise, corporate, higher education and government clients, who has become one of the most highly respected Microsoft and Citrix technical resources in Australia. With exceptional design and problem solving skills through precise methodologies applied at both technical and business levels, Jeremy strives to achieve the best business outcomes. He is known for his attention to detail and depth of knowledge with infrastructure assessment, architecture/design, implementation and handover to BAU documentation, from both customers and peers. Jeremy has worked on a wide variety of projects either independently or via a Systems Integrator or Vendor, developing a high level of leadership, skill and expertise in his field. Being an Infrastructure Specialist with strong development capabilities means that Jeremy has a distinct set of skills across DevOps and automation through to full orchestration. Jeremy has close vendor relationships and aligns with industry and vendor best practices. He is often required to engage strategic partners or vendors for a variety of project tasks to assist with product and application validation, as well as strategy. He is comfortable presenting to industry peers, key stakeholders, project board and the C-Suite. Jeremy can adapt and work under numerous project management methodologies, such as PRINCE2 with a Waterfall approach to the project’s execution, or an agile framework such as Scrum. He values and maintains high ethical standards, integrity and morals, and openly shares his knowledge with the IT community via being an active member on several well-known Internet forums, as a regular Blogger, and via social media. In 2013 he was awarded as a Citrix Technology Professional (CTP); one of only 48 in the world at the time, and one of 3 in Australia. Jeremy is married with 3 children and in his spare time enjoys cycling, kayaking , property investing, performing as part of an improv (theatresports) group, and has been known to do the occasional open mic stand-up comedy gig, and storytelling gig.
  2. 2. Specialist Skills _________________________________________  Technical Architecture - including delivery of Infrastructure Requirements Documents (IRD's), High Level Designs (HLD's), Low Level Designs (LLD's) and Bills of Materials (BOM's)  Technical Project Leadership  Project Delivery & Transitioning – including work instructions, test plans, release management, operational readiness.  Stakeholder Management – including project stakeholders, business owners, strategic partners, vendors  Public Cloud – Azure and AWS  Citrix Solutions (XenApp, XenDesktop, XenServer, NetScaler, Web Interface, StoreFront, Provisioning Services, Mobility)  Active Directory, Lightweight Directory Services (AD LDS), Federation Services (ADFS)  Messaging (Exchange)  Desktop Transformation  Application Portfolio Management  Desktop Virtualisation / VDI  Application Assessment, Compatibility & Remediation (AppDNA, ChangeBase, InstallShield)  Application Delivery & Virtualisation (mainly App-V)  Remote Desktop Services  Group Policy, including Advanced Group Policy Management (AGPM)  Managed Operating Environment (MOE)/SOE (mainly MDT, ConfigMgr/SCCM)  Application Packaging/Scripting  User Environment Management  Virtualisation (VMware, XenServer, and Hyper-V)  NVIDIA GRID Technologies  Advanced scripting and coding skills in many languages, such as PowerShell, VBScript, Shell, Python, Perl, PHP, C++, C#, .NET Awards _______________________________________________  Citrix Technology Professional (CTP) from 2013 – 2015 (18 months) Speaking Engagements ____________________________________  Citrix TechXperts May 2016: Intel Processor Architecture features and considerations for Desktop Virtualisation.  Perth Infrastructure Group (User Group) February 2015: Rapid Deployment of Citrix XenApp/XenDesktop 7.6 using the Microsoft Deployment Toolkit  Citrix Perth Forum June 2013: Presented on AppDNA and application compatibility testing.  Citrix Synergy 2013 Session Speaker. Topic: Learn why AppDNA should be a part of every consultant’s toolkit.
  3. 3. Articles & Presentations ___________________________________   Education and Qualifications________________________________  Completed many course via Pluralsight and CBT Nuggets  Microsoft System Center Configuration Manager 2012 (70-243)  Completed the AWS Essentials 3.0 training course  Completed the Architectural Thinking course offered internally by IBM and aligned with The Open Group Architectural Framework (TOGAF) certification.  Completed a Technical Writing course at the Australian Institute of Management  Completed a Time Management course at the Australian Institute of Management  Microsoft Certified Systems Engineer (MCSE) NT4/2000/2003  Microsoft MCSE 2000/2003: Messaging Specialist  Microsoft MCSE 2000: Security Specialist  VMware Certified Professional (VCP) 3  Citrix Certified Integration Architect (CCIA) o 1.0 - MetaFrame XP Presentation Server FR2/FR3 o 4.0 - Access Suite 4  Citrix Certified Enterprise Administrator (CCEA) (XP)  Citrix Certified Administrator (CCA) o MetaFrame XP o Presentation Server 4 o Citrix Password Manager 4 o Citrix Access Gateway 4 o XenApp 6.0  Cisco Certified Networking Associate (CCNA) 2.0  Cisco Unity Support Specialist (4.0.5)  Cisco IP Contact Centre Express Specialist (3.5)  Completed subjects towards the Certificate IV in Information Technology at Central Tafe in Western Australia. This covers programming in C, C++, C#, VB.NET and Java. Professional Memberships _________________________________  Perth Infrastructure Group (User Group): Committee Member  Project Management Institute (PMI) - Western Australia Chapter
  4. 4. Achievements___________________________________________  Session Speaker at the Citrix Synergy 2013 conference in LA.  Awarded a Citrix CTP in 2013.  Independently designed and built a large enterprise level Active Directory environment for a University. Migration of all (94) undergrad Student labs to the new Active Directory environment.  Developed a fully automated server and workstation deployment framework used mostly for Citrix projects based on Microsoft Deployment Toolkit (MDT).  Single-handedly raised the profile of Citrix within IBM at a global level, by developing an internal distribution group. This group kept the IBM Citrix community up to date not only of his own experiences and projects but on the news filtering out of Citrix. The group was also used as a forum for support, where Jeremy was able to assist peers from afar.  Industry recognition as one of the top Citrix Technical resources in Australia.  Being listed on the Citrix Community Featured web page in 2009.  Recognised as a specialist within the Server Based Computing, Desktop Virtualisation and Directory Services communities. Personal Attributes_______________________________________  Shows initiative & highly adaptive  Strong oral and written communication skills  Excellent analytical and problem solving skills  Highly developed interpersonal skills with an ability to liaise with stakeholders at all levels  Goal driven  Reliable and trustworthy  Creative, lateral, forward and positive thinker  Strong work ethics and morals  Both methodical and patient approach to problem solving  Excellent interpersonal skills  A team player  Flexibility in working on diverse tasks Volunteer Experience _____________________________________ The Gables Strata Company - Council of Owners – Perth, WA The Gables is a 9 storey 100 apartment building in Mount Lawley. Chairperson 12/2016 – Present Communications Officer 07/2015 – Present Professional Experience ___________________________________
  5. 5. RAC WA – Perth, WA 06/2016 – Present Consultant – Active Directory/Citrix Specialist - Independent Contractor  Continue with outstanding Microsoft Active Directory remediation tasks from previous engagement.  Group Policy clean-up and remediation  OU redesign  Address PC logon performance  Assist with Microsoft Exchange, SCOM and SCCM upgrades  Upgrade Citrix environment BHP Billiton – Perth, WA 11/2015 – 11/2016 Technical Architect - Citrix Specialist Contracting through Zetta Group ( to design and build a new production Citrix XenApp/XenDesktop 7.6 environment primarily for high end 3D graphics & CPU intensive applications. This project has built on the success of the Proof of Concept completed earlier in 2015. Some of the tasks include:  High Level Design  Low Level Design  As-built  Work Instructions  Implementation of MDT (Microsoft Deployment Toolkit) to automate the builds of the Citrix session host images  Application scripting for silent installation and post installation scripts  Group Policy implementation Market Creations – Perth, WA 05/2016 – 05/2016 Consultant – Citrix Specialist - Independent Contractor Engaged to complete an audit and review of the Citrix environment for WorkFocus Group. CITIC Pacific Mining – Perth, WA 10/2015 – 06/2016 Contractor - Technical Consultant Active Directory and Microsoft Technologies  Improve the health and clean-up Active Directory and SCCM (ConfigMgr).  Audit the current of the provisioning and deprovisioning process for the different user types and recommend a way forward.  Debug and assist with completion of BitLocker implementation and rollout to laptop fleet.  High Level Design of an improved provisioning and deprovisioning processes.  Design and implement a Delegation Model.  Clean-up of service and privileged accounts.  Clean-up of computer accounts  Clean-up of user accounts. Kinetic IT – Perth, WA 07/2015 – 10/2015 Consultant – Citrix Specialist - Independent Contractor
  6. 6. Engaged to complete an audit, review and remediation of the Citrix environments for the Department for Child Protection and Family Support to improve performance and stability. RAC WA – Perth, WA 03/2015 – 11/2015 Consultant – Active Directory Specialist - Independent Contractor  Audit, review and remediation of Microsoft Active Directory environment and supporting services.  Assistance and guidance with 802.1x authentication issues.  Preparation of High Level Design document to contain design decisions, remediation tasks and future state. Microsoft provided a supportability assessment of the design via the customers’ Premier Support Services agreement.  Successful upgrade of Domain Controllers and services from 2003 to 2012R2. BHP Billiton – Perth, WA 01/2015 – 03/2015 Consultant - Citrix Specialist - Independent Contractor Contracting through Zetta Group ( to complete a Citrix XenDesktop Proof of Concept for several high end 3D graphics & CPU intensive applications such as Vulcan, MineSight 3D, Leapfrog Geo/Hydro, GoCad, ArcGIS and RocScience using the following main Citrix components:  Citrix XenServer 6.5  Citrix XenDesktop 7.6  Citrix StoreFront 2.6 The hardware used for the PoC was a HP DL380 Gen8 with an NIVIDIA GRID K1 Card, K2 Card, and a HP Z820 with an NVIDIA K6000 card. Zetta Group – Perth, WA 12/2014 – 02/2015 Consultant - Citrix Specialist - Independent Contractor Engaged to complete audits, reviews and remediation of Citrix environments. CITIC Pacific Mining – Perth, WA 10/2014 – 04/2015 Contractor - Technical Consultant Audit and remediation of IT infrastructure issues highlighted by a recent external security risk assessment. This covers multiple technologies, processes, policies and procedures. This is mostly focused around Active Directory, Group Policies, Servers, Workstations and on-boarding and off- boarding processes. Advanced Personnel Management– Perth, WA 09/2014 – Present Consultant - Citrix Specialist - Independent Contractor Contracting through Diverse IT ( to complete an upgrade from Citrix XenApp 6.0 to XenApp 7.6. This includes producing a HLD, the implementation using the Microsoft Deployment Toolkit, a migration plan and build/handover documentation. The Citrix components include:  Citrix XenApp 7.6  Citrix StoreFront 2.6
  7. 7.  Citrix Provisioning Services 7.6  Citrix NetScaler 10.5 Curtin University – Perth, WA 08/2014 – 10/2014 Contractor - Technical Consultant Contracting through SOS - Software Optimisation Services ( to assist Software Asset Management & License Optimization with the following technologies:  Active Directory  Microsoft ConfigMgr (SCCM)  Snow Dampier Salt Limited – Perth, WA 06/2014 – 02/2015 Consultant - Citrix Specialist - Independent Contractor  Citrix upgrade/migration project.  Implementation of an Operating System Delivery (OSD) mechanism  Deployment of Citrix Infrastructure and Supporting Services  Deployment of Citrix XenApp servers  Packaging of 90+ applications  Configuration of Profile Management and Group Policies  UAT remediation tasks  As-built documentation  Handover Fortescue Metals Group – Perth, WA 07/2014 – 10/2014 Contractor - Technical Consultant Contracting through SOS - Software Optimisation Services ( to assist Software Asset Management & License Optimization with the following technologies:  Active Directory  Microsoft ConfigMgr (SCCM)  Snow  Microsoft Assessment and Planning (MAP) Toolkit CITIC Pacific Mining – Perth, WA 06/2014 – 06/2014 Contractor - Technical Consultant Contracting through SOS - Software Optimisation Services ( to assist with security and health assessment and guidance of remediation of issues with the following technologies:  Active Directory, Group Policies  Microsoft ConfigMgr (SCCM)  User on-boarding and off-boarding Fortescue Metals Group – Perth, WA 11/2013 – 05/2014 Contractor - Technical Consultant
  8. 8. Contracting through R1i Services ( to assist with health and risk assessment audits, and remediation of issues with the following technologies:  Active Directory, Group Policies, File Services  Microsoft Forefront Identity Manager (FIM)  Microsoft OpsMgr (SCOM)  Microsoft ConfigMgr (SCCM)  Solarwinds Orion  SCADA technologies  Citrix Technologies Telstra – Melbourne, Vic & Canberra, ACT 1/2013 – 10/2013 Contractor - Technical Consultant/Architect - Active Directory Specialist Contracting through Byte Information Technology ( as an Active Directory Specialist for a large Federal Government project. Responsible for Architecting and Implementing the Active Directory and Lightweight Directory Services (AD LDS) environments for a large new Telstra Managed Contact Centre Services (MCCS), Managed Telephony Services (MTS), Telephony Carriage Services (TCS), Managed Video Conferencing Services (MVCS), and Managed Data Services (MDS) environment hosting for a Federal Government agency and its subsidiaries. This will host services such as:  Cisco Unified Communications Manager (CUCM) for Call Management  Verint for WFO (Workforce Optimisation)  Nuance for IVR (Interactive Voice Response) and Voice Biometrics  Genesys for Call Routing  Cyara for end-to-end automated simulation and testing of the IVR, Contact Center and Voice infrastructure  Cisco TelePresence Management Suite (TMS) for Video Conferencing  Sagemcom XMediusFAX for Fax over IP (FoIP)  BMC Remedy  Solarwinds Orion  Microsoft SharePoint The solution was designed and implemented to comply with the controls and principles within the Australian Government Information Security Manual (ISM) produced by the Department of Defence. To work on this project I needed to obtain a Department of Defence Security Clearance and a National Police Check. J House Consulting – Perth, WA 11/2010 – Present Principal Consultant (Self Employed)
  9. 9. J House Consulting provides professional IT services in the form of project leadership, technical architecture, consulting, design, delivery and support focused around the Microsoft infrastructure technologies and Citrix technologies. Dell Associates – Perth, WA 12/2012 – 12/2012 Contractor - Technical Consultant Joined the Dell Associates ( program to help Dell Global Infrastructure Consulting Services deliver projects to their customers as needed. To work with Dell I needed to obtain a National Police Check. Projects:  State Library of WA (SLWA): Designed an SCCM (ConfigMgr) 2012 solution to work across two untrusted forests. Dampier Salt Limited – Perth, WA 11/2010 – 12/2012 Consultant - Citrix Specialist - Independent Contractor  Called in as required on a casual basis to assist with Citrix related issues and application packaging.  Have built and maintained the Dampier Salt Citrix environment for over 10 years.  Completed a migration from MetaFrame Presentation Server 3.0 on Windows 2000 to XenApp 4.5 on Windows 2003 R2 in 2009 whilst working for Datacom. University of Western Australia – Perth, WA 2/2011 – 10/2012 Technical Architect - Active Directory & Desktop Virtualisation Specialist - Independent Contractor Jeremy was contracting to UWA to complete multiple projects: 1) Designed and implemented a central Active Directory environment to replace roughly 45 existing domains across the University. The design needed to consider:  The devolved IT management structure to ensure that all IT admin staff across various faculties, schools, centres and business units continued to have full control over their servers, workstations and Group Policies.  The integration of Microsoft Forefront Identity Manager (FIM) that provisions and manages all user and group objects.  The integration of Unix/Linux systems, meaning that the Unix Attributes for user and group objects needed to be populated.  The integration with NetApp storage for both CIFS and NFS access.  The integration with 3rd party DNS (Nixu) and DHCP (InfoBlox).  Naming standards across the University.  Group Policy modelling and processing.
  10. 10. Achievements:  Although the directory held about 150,000 user objects, there are about 70,000 active users. There are roughly 20,000 group objects. At the end of the migration there will be about 15,000 computer objects.  All Domain Controllers are Windows 2008 R2 Core Edition.  Remote sites were designed to use a Read Only Domain Controller (RODC).  A Remote Desktop Server farm was designed to manage the environment.  The environment build was mostly scripted using PowerShell.  WINS and NetBIOS were disabled.  According to Microsoft they were only aware of two other large Active Directory environments in Australia that were built solely on 2008 R2 Core Edition.  Roughly 4 months into the live production environment Microsoft completed an ADRAP (Risk and Health Assessment Program for Active Directory). They found very few issues, all of which were minor.  Assisted the faculties with the migration about 94 Student Labs (including libraries) to the new central environment. With the exception of the Libraries that remained on Windows Vista, all Student Labs were moved to Windows 7, Mac OS X 10.7.x, and Red Hat Enterprise Linux 6.1.  Converted all legacy Windows 98 and XP labs to Windows 7. This required strong application compatibility knowledge and remediation. Once implemented he provided 4th level support, knowledge transfer and mentoring to the Information Services Operations Teams, and to all faculty IT staff for approximately 12 months. 2) Design and implement a common MOE throughout the University, which was to include Desktop and Application Virtualisation. There were three architects working on this because there was a Windows, Mac and Linux stream. The MOE project was put on hold on 24th October 2012 due to budget cuts and re-prioritisation of projects that needed to be completed to support the MOE. The design of the Windows stream was to include products such as:  Microsoft Assessment and Planning Toolkit (MAP)  Microsoft Application Compatibility Toolkit (ACT)  Microsoft System Center Configuration Manager (SCCM)/ConfigMgr 2012  Microsoft Deployment Toolkit (MDT)  Microsoft User State Migration Tool (USMT)  Microsoft App-V 5  Microsoft Advanced Group Policy Management (AGPM)  The AppSense Management Suite, including StrataApps and DataNow  Citrix AppDNA  Flexera InstallShield AdminStudio  Lakeside SysTrack or Liquidware Labs Stratusphere UX & FIT  Citrix XenDesktop, XenApp & Streamed VHD  Microsoft Hyper-V with System Center Virtual Machine Manager integration
  11. 11. Westnet Infrastructure Group – Perth, WA 1/2011 – 2/2011 Consultant - Citrix Specialist - Independent Contractor  Jeremy was contracted to complete two (2) Citrix XenApp upgrades/migrations from XenApp 5 on Windows 2003 32-bit to XenApp 6 on Windows 2008 R2 for: o WNG (Westnet Infrastructure Group) o DBP (Dampier Bunbury Pipeline)  Implemented an automated build process.  Packaged and deployed 92 applications.  Previous to this Jeremy completed Citrix Farm migrations/rebuilds for both business units in 2009 whilst working for Datacom. Water Corporation – Perth, WA 7/2010 – 1/2011 Consultant - Citrix Specialist - Independent Contractor  Jeremy was contracted to redesign and rebuild the Citrix XenApp 5 Farm on Windows 2003, including replacing the CSG server with a HA pair of NetScalers to provide more resilience.  Implemented an automated build process that tied into the existing server SOE.  Worked with the IT Operations Team to migrate users to new servers.  Packaged and deployed 63 applications. Datacom Systems – Perth, WA 6/2008 – 11/2010 Senior Solution Architect / Principal Engineer Jeremy was primarily responsible for leading the Application and Desktop Delivery practice at Datacom at both pre and post sales levels. This involves writing proposals, tender responses, presentations, consulting and architecture in the form or infrastructure assessments and design documents, and hands-on project delivery. Areas of responsibility cover the following products:  Application Virtualisation - Citrix XenApp, Microsoft AppV and VMware ThinApp  Server Virtualisation - VMware ESX 3 and 4, XenServer and HyperV  Desktop Virtualisation - Citrix XenDesktop , VMware View and Quest vWorkspace  Microsoft infrastructure products, such as Active Directory, Exchange, SQL, TMG, etc.  Member of the Server Based Computing and Desktop Virtualisation Community of Excellence (CoE).  Server Load Balancing – Citrix NetScaler  WAN Optimisation – Citrix Repeater (WANScaler) As a team leader Jeremy is also responsible for mentoring and assisting other team members as required, and is part of the leadership group helping to build and grow the professional services team. I was employed by Datacom to primarily provide project delivery and 3rd level support for Citrix customers. As Desktop Virtualisation slowly matured I became the technical leader for VDI, which primarily focused on Citrix XenDesktop and VMware View.
  12. 12. I successfully delivered many projects. All Citrix deployments were fully automated. All applications were packaged. To deliver these projects successfully you need strong and broad skills across the Infrastructure, Virtualisation, Storage, Networking and Security areas. From the Microsoft side of things I have advanced knowledge of the Windows Operating System, as well as strong Active Directory, Group Policy, Profile Management, and Remote Desktop Services design and implementation. These of course are essential technologies to the successful implementation of many IT projects that affect the end user experience. For automation, I have very strong scripting skills in multiple languages, advanced knowledge of Windows Operating System deployment mechanisms, and application packaging techniques. I left Datacom because I was ready to take that next step and become an Independent Consultant. IBM Australia (Global Technology Services) – Perth, WA 10/2001 – 6/2008 Senior Technical Specialist Duties involve the diagnosis and resolution of difficult problems, and the design and implementation of enterprise class IT solutions for new and existing clients. Areas of responsibility cover the following products:  Technical Leader of the IBM Citrix Practice for the ANZ region. Also a core member of the global team.  Member of the IBM Microsoft Technology Worldwide Community of Practice (CoP).  Microsoft infrastructure products, such as Active Directory, Exchange, SQL, ISA, etc.  Citrix product suite (MetaFrame 1.8 through to XenApp, including NetScaler and Access Gateway Enterprise Edition)  Virtualisation with VMware ESX 3  IP Telephony mainly with the Cisco Call Manager, Cisco Unity, Cisco IPCC and IPFX products.  Security with products like Safeword, RSA Logicalis Australia – Perth, WA 10/2001 – 3/2004 Senior Systems Engineer Started with Logical Networks, which changed its name to Logicalis Group in November 2003. The Logicalis Australian and New Zealand businesses were acquired by IBM in March 2004 and re-branded to Cerulean. AlphaWest – Perth, WA 11/1998 – 9/2001 Senior Systems Engineer Duties involve the diagnosis and resolution of difficult problems, and the design and implementation of enterprise class IT solutions for new and existing clients. Areas of responsibility cover the following products:
  13. 13.  Microsoft infrastructure products, such as Windows NT, Active Directory, Exchange, SQL, Proxy, ISA, etc.  Citrix WinFrame and MetaFrame  CA Unicenter  Backup products such as CA ArcServe, Veritas BackupExec  Novell products such as Novell Directory Services (NDS), GroupWise Earlier Employment ______________________________________ Further details can be provided for this section on request:  Total Peripherals Group – Perth, WA 3/1997 – 9/1998  CDM Australia – Perth, WA 5/1994 – 3/1997  Education Computing Services – Perth, WA 1/1992 – 4/1994  Total Care Computing – Perth, WA 6/1992 – 4/1994  Computafix – Perth, WA 11/1991 – 4/1997  Morgan Industries – London, England 12/1990 – 4/1991  Professional Technology – Perth, WA 6/1985 – 8/1990