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Automating Academic Continuing Medical Education with Mobile Technologies


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Learn how we used EthosCE Learning Management System with mobile devices to automate continuing medical education (CME) and grand rounds at the University of Pennsylvania School of Medicine.

79% use by healthcare professionals; 4.5 rating on ease of use; eliminated 6 month CME certificate generation backlog.

Published in: Health & Medicine
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Automating Academic Continuing Medical Education with Mobile Technologies

  1. 1. AutomatingRegularly Scheduled Series in Academic CME Presented by: Jeremy C. Lundberg, MSSW Chief Executive Officer, DLC
  2. 2. Our Agenda  Overview of Technology in CME  Strategic Planning for Learning Management Technology  Case
  3. 3. Benefits of Technology in CME  Enhanced learning experiencein an intuitive environment.  Centralization AND standardization of CME data.  Improved regulatory compliance and outcomes measurement.  Decreased administrative costs.  Help desk, training, data entry, etc.  Integration with other essential stakeholders.  Automation of key tasks at the
  4. 4. Barriers to Effective Technology in CME  CME departments rank low on IT priority lists.  Increased regulations. Decreased resources.  Pervasive belief that “We are just too far behind everyone else.”  Web still looked as a novelty rather than an enterprise tool.  Perceived use of personal vs. professional tech very different.  LACK OF STRATEGIC THINKING and PLANNING  Unlike other aspects of
  5. 5. Common Model in CME Meeting Logistics Assessments Online Courses
  6. 6. Strategic Technology
  7. 7. Key Steps to Strategic Technology Planning Convene and interview key stakeholders. Identify and define organizational “Pain Points.” Identify of short and intermediate objectives. Define feature requirements and use cases. Identify appropriate type of application based upon resources. Secure management “buy-in”. Create and issue RFP to appropriate vendors. Conduct demonstrations, evaluate and
  8. 8. Critical Questions “What are the budget parameters?” “What are our priorities and how realistic are our timelines?” “Who is going to lead our strategic planning & deployment?” “How will our strategy be supported internally and externally?” “What systems can be consolidated, integrated or archived?” “Does our strategy support our long-term growth?” “Do we have the necessary management „buy-in‟?”
  9. 9. POST Methodology People: Research and define your target audience Objectives: Define realistic goals Strategy: Formulate clear, concise strategies for achieve your goals and objectives Technologies: Determine most appropriate apps Forrester Research (2009).
  10. 10. A Strategic Model for CME Learning Management Association or HR System Management System Content Management System 3rd Party Applications External Education
  11. 11. Case
  12. 12. Setting the StageMajor Academic Medical School and Health System Multiple Websites and databases in separate silos. 10 Fulltime CME Employees 2011  5,000+ activities  725,000+ certificates issued  90 Regularly Scheduled Series (RSS)
  13. 13. EthosCE LMS Enterprise-level learning management system. Designed for CME and ACCME PARS compliance. Integrated assessment, evaluation, and certificate. Personal “My CME” transcript. Automates and streamlines “back office” administration. Powerful 24/7 reporting
  14. 14. A Critical Problem 90 Regularly Scheduled Series. 112,500 attendees to be recorded. 6+ mo. backlog from attendance to CME transcript. Reliance on MS Word, email, and paper sign-in sheets. 1 FTE required to:  Review applications  Monitor disclosures and handouts  Conduct onsite visits  Enter attendees into database  Training and approvals  Monitoring peer-review
  15. 15. Strategic Planning and Deployment Interviewed key stakeholders to ID “Pain Points” and workflows. Recommended new automated workflow using Smartphone technologies. Customized EthosCE LMS. Conducted pilot study, evaluated data and optimized. Launch and expansion to other
  16. 16. Mobile Attendance Tracking Workflow RSS Session created by Department Coordinator Course Reviewed ACCME PARS & Approved by Reporting CME RSS Coordinator SMS short code CME Transcript generated and and Reporting posted at RSS Updated session Registered vs. Attendees send Non-Registered short-code text Attendee message from Workflow enabled mobile
  17. 17. The Results 78.5% of HCPs used Mobile Attendance App 17.2% had Smartphone, but no text messaging service 2.4% did not have mobile device or Smartphone. Participants rated on a 5-point Likert scale (1=Poor, 5=Excellent) Ease of Use: 4.7 Clarity of Instructions: 4.5 Credit Monitoring:
  18. 18. The Results Centralized, single point-of-entry. One integrated CME administrative process. All critical documentation located in single dashboard for easy access to authorized users. Educational formats displayed uniformly to learners. Allows learners easy access from registration to certificate /transcript. Easy data collection and reporting to ACCME, annual program and mission
  19. 19. RSS
  20. 20. The Results Significant Savings Automated attendance records controlled by learners Error reduction in data entry Instant availability of records on transcript Instant reporting capabilities for administrators and coordinators Value added to other regulatory bodies at departments and institution-level Less issues with session documentation approval timelines Time and effort savings Can limit administrative privileges to internal and external collaborators Streamlined peer-review
  21. 21. Thank You Jeremy C. Lundberg, MSSW (267) 234-7401
  22. 22. Questions and
  23. 23. American Society of
  24. 24. United Healthcare United
  25. 25. University of