Intro to business analysis

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  • Business requirements documentsFunctional requirements documentsTechnical requirements documentsTesting documentationSystem Development Life Cycle (SDLC)Certified Usability Analyst
  • Intro to business analysis

    1. 1. Introduction toBuiness AnalysisPart 1Jennifer S. Lewis, M.Ed., MHA
    2. 2. Historical Perspective• Mathematical techniques evolved to simplify analysis• PC provided ability to optimize the calculation process• Techniques included:• Management Science (MS) and• Operations Research (OR)
    3. 3. Perspectives on Change• Change represents an integral part of business• Problems occur when changing conditions adverselyaffect a business• Opportunities occur if changes affecting a business resultproduce positive results
    4. 4. Perspectives onDecisions• Decisions represent choices between alternatives• To make decisions requires information and evaluation ofthe information
    5. 5. Methods of ProblemSolving• Experimental trial-and-error approach• Improving existing processes• Always a more efficient and effective method• Map the process and measure the shortest number ofsteps• Change the selection criteria if appropriate• Often have to remember to reformulate the question so thatyou are asking the right question to identify the rightprocess
    6. 6. Problem Solving• Identify and define the problem or opportunity• Determine feasible alternatives• Develop criteria to assess the alternatives• Select and use the appropriate analytical method toevaluate identified alternatives• Choose an alternative based on analysis and businessjudgment
    7. 7. 5 Step Problem SolvingProcess
    8. 8. Choosing an alternative• Analysis + Judgment= selection of alternative
    9. 9. Decision Process• 1) Implement the Chosen Alternative• 2) Monitor results to be sure desired result occurs
    10. 10. Integrating ProblemSolving and DecisionMaking

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