Building Community Engagement with Measurement and Testing
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The document discusses building communities and provides tips for doing so. It recommends starting by defining goals for community engagement and choosing a platform to focus on. It then suggests finding people interested in your topic and engaging with them authentically. Consistency is important across all channels. The document also stresses measuring engagement metrics and testing different content and posting times. Building community requires both science and art.
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Building Community Engagement with Measurement and Testing
- 1. The Art & Science of Building a Great Community By Jennifer Sable Lopez! Director of Community at Moz! @jennita!
- 3. Why Should I Care About Building a Community?
- 4. They’re Searching for You @jennita #SIC2013!
- 7. They Tell Their Friends About You @jennita #SIC2013!
- 8. They Stick Around When You Fail @jennita #SIC2013!
- 9. They Make Marketing Easier COMMUNITY @jennita #SIC2013!
- 10. Ok, Let’s Start Building!
- 11. 1. What do you Want to Achieve?
- 12. Start With the Organization’s Goals http://moz.com/rand/vision-based-framework/ @jennita #SIC2013!
- 13. Start With the Organization’s Goals http://moz.com/rand/vision-based-framework/ @jennita #SIC2013!
- 14. How Can Community Help Reach The Goal? Reach an average of 10 comments per post! Incr ease sign n ups b ewslet ter y 25% community Increase engagement on Google+ by 10%! og l h 3 b eek blis er w Pu ts p pos Create plan for on-site community engagement Increase community engagement on Facebook by 17%. @jennita #SIC2013!
- 15. Let’s Pick One Increase community engagement on Google+ by 10%! @jennita #SIC2013!
- 16. Why is it Important? ! ! @jennita #SIC2013! Increase community engagement on Google+ by 10%.! Increased engagement leads to greater knowledge of inbound marketing in the greater community and reaches a broader marketing audience.!
- 17. How Will You Take Action? How will we increase these numbers? ! ! !! ! ! ! Post non-Moz content 3x per week ! ! ! !! ! ! !! Hang outs!! ! ! ! ! !! Open ended marketing questions ! ! Think about SEO value when publishing G+ posts ! Great reference: http://www.blindfiveyearold.com/google-plus-seo @jennita #SIC2013! !
- 18. Talk About These Goals with Everyone @jennita #SIC2013!
- 19. 2. Make it Someone’s Job
- 21. Empower Them to Reach Their Goals http://socialfresh.com/community-manager-report-2012/! @jennita #SIC2013!
- 22. Give Them the Means to Take Action @jennita #SIC2013!
- 23. Make it a *Thing* in Your Organization http://mz.cm/1c4MdNp @jennita #SIC2013!
- 24. 3. Find the People for Your Community + What They Care About
- 25. Find what people are saying about themselves! @jennita #SIC2013!
- 26. Followerwonk By hovering over a name, you get more info about the personʼs engagement, how often they tweet with URLs, as well as their retweets. This is an excellent way to see if theyʼre someone who just spits out content, or actually engages with their followers.! @jennita #SIC2013!
- 32. Pinterest – What do specific people pin? @jennita #SIC2013!
- 35. Quora @jennita #SIC2013! What types of questions do they ask/answer?!
- 36. Whew. Now… Engage! 4. Do All The Things
- 37. Be a Part of the Community @jennita #SIC2013!
- 40. You’ll Need to be Consistent SEOmoz Twitter! May 2009! @jennita #SIC2013!
- 41. Because, Consistency is Key Moz Twitter! October 2013! @jennita #SIC2013!
- 42. In All Channels Blog started in 2004.! By August 2005, Rand alone already had 518 Blog posts.! @jennita #SIC2013!
- 43. Buffer Schedule tweets + Review Analytics! @jennita #SIC2013!
- 44. Create a Content Roundup @jennita #SIC2013!
- 45. Promoting Them = Promoting You @jennita #SIC2013!
- 46. Talk About What *They* Care About @jennita #SIC2013!
- 47. And What *They* Love @jennita #SIC2013!
- 48. 5. Measure All The Things
- 49. What Are Your KPIs? Increase community engagement on Google+ by 10%! @jennita #SIC2013!
- 51. How Does This Change Month over Month? Google + Engagement! @jennita #SIC2013!
- 52. Know How Individual Posts Do @jennita #SIC2013!
- 54. What content gets the best engagement?
- 55. On Facebook – Using Insights @jennita #SIC2013!
- 56. In May 2013… We weren’t paying attention We were posting more links…! @jennita #SIC2013! But our photos had better engagement!!
- 57. How about today? Well, we post more photos!! @jennita #SIC2013! Plus we started adding just text posts !
- 59. Content w/ the most reach!
- 61. Why Care About the Negatives?
- 62. Followerwonk
- 63. Spammers or real people?
- 64. Facebook Unlikes? What happened here?! @jennita #SIC2013!
- 66. 6. Test All The Things Such as…
- 67. What’s the best time of day to _____?
- 68. Send a Tweet? Tweet #2! Tweet #1! @jennita #SIC2013!
- 69. When are you active? Tweet #2! Tweet #1! @jennita #SIC2013!
- 70. You can also use Twitter Analytics @jennita #SIC2013!
- 71. Post to Facebook? “The average number of your fans who saw any posts on Facebook by day of the week.”! @jennita #SIC2013!
- 72. A wee bit more helpful? @jennita #SIC2013!
- 73. Try PageLever Now Notice a trend?!
- 75. Publish a Blog Post? Publishing time 2-3am Pacific! @jennita #SIC2013!
- 76. Test a Different Time Publishing time ~Midnight Pacific! @jennita #SIC2013!
- 77. When do you get the most clicks? @jennita #SIC2013!
- 78. A Good Place to Start http://blog.bufferapp.com/best-time-to-tweet-post-tofacebook-send-emails-publish-blogposts @jennita #SIC2013!
- 79. Set your goals Make Community a priority Know your people Be human and care Test + Measure
- 80. Building Community A bit of Science, a lot of Art.
- 81. Thank You! Jennifer Sable Lopez ! Director of Community at Moz! @jennita! jen@moz.com!
- 82. Free/Freemium Tools Mentioned Bitly https://bitly.com/ Buffer https://bufferapp.com/ Facebook https://www.facebook.com/insights/ FollowerWonk https://followerwonk.com/ Simply Measured http://simplymeasured.com/ TrueSocialMetrics http://www.truesocialmetrics.com/ Twitter https://ads.twitter.com/
- 83. Paid Tools Mentioned SocialEngage http://www.exacttarget.com/products/social-media-marketing SproutSocial http://sproutsocial.com/ Unified (aka PageLever) http://www.unifiedsocial.com/platform/insights/