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Fundamentals of Building a Global Community

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Presented as a part of Digital Olympus on February 5, 2017. Time to take your community to the next level. Jen Sable Lopez, Director of Global Communities at Welocalize, walks you through the necessary steps to help your community grow with international strength.

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Fundamentals of Building a Global Community

  1. 1. Fundamentals of Building a Global Community Jennifer Sable Lopez Director, Global Communities
  2. 2. Working together Community Management
  3. 3. Global Community Must-Haves
  4. 4. Translate… ?
  5. 5. Actually, translation is not enough
  6. 6. Localize! Each locale is unique & has different needs @jennita #DigitalOlympus
  7. 7. Cultural understanding @jennita #DigitalOlympus
  8. 8. Internal Management Must-Haves
  9. 9. Accountability + Ownership @jennita #DigitalOlympus
  10. 10. Guidelines + Voice @jennita #DigitalOlympus
  11. 11. Across time zones @jennita #DigitalOlympus
  12. 12. Transparency of tasks @jennita #DigitalOlympus
  13. 13. Tools for collaboration @jennita #DigitalOlympus
  14. 14. External Community Must-Haves q Localization q Language support q Know the culture q Colloquialisms q User experience q Mobile q Help documentation @jennita #DigitalOlympus
  15. 15. Internal Management Must-Haves q Accountability/Ownership q Voice + Brand q Rules + Guidelines q Transparency of tasks q Tools for collaboration q Time Zone Support @jennita #DigitalOlympus
  16. 16. Jennifer Sable Lopez Director, Global Communities @Welocalize @jennita Thank you!

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