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New Media Means Everybody's a Journalist, Critic, Friend - Why Healthcare Shouldn't Be Scared to Employ Social Media Strategies

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New Media Means Everybody's a Journalist, Critic, Friend - Why Healthcare Shouldn't Be Scared to Employ Social Media Strategies

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Presentation at BIO 2009, Atlanta, GA:
"Spreading the Word - New Media Means Everybody's a Journalist"

Co-presenters for the panel included:
@brianreid
@pharmalot
@shwen

Presentation at BIO 2009, Atlanta, GA:
"Spreading the Word - New Media Means Everybody's a Journalist"

Co-presenters for the panel included:
@brianreid
@pharmalot
@shwen

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New Media Means Everybody's a Journalist, Critic, Friend - Why Healthcare Shouldn't Be Scared to Employ Social Media Strategies

  1. 1. New media and spreading the word(s) Everyone’s a journalist...and a critic. Activist. Client. Friend. 5.19.09 - BIO 2009 - B316 4pm
  2. 2. Your friendly SM panelists... • @brianreid • @shwen • @jensmccabe • @pharmalot
  3. 3. The Fine Print • CreativeCommons Attribution = Noncommercial-Share Alike 3.0 Unported • this means you can share it...(copy, distribute, transmit remix it) • for NONCOMMERCIAL purposes (shared for the greater good people, don’t you feel all warm and fuzzy?) • but you must attribute: “Jen McCabe (Gorman), OrganizedWisdom Health, 2009” • if you alter, transform, or build on this, MUST distribute under same/similar license • questions? jmccabe@organizedwisdom.com • @jensmccabe; txt 301.904.5136 for iPhone love
  4. 4. ID The importance of definitions Chief Patient Advocate - OrganizedWisdom Health Cofounder - NextHealth (NL) Health Tweet - @jensmccabe Blogger - hmrx.posterous.com Aunt to Baby Ellen Startup Geek/Junkie
  5. 5. Who owns what? • Reputation creation is a community act. • Craft ID, share, connect, collect, accept, revise. Rinse. Repeat. • Content is not king. Content-sharers are kings, and queens in new media. • Authority is not automatic. • Respect is earned with repeated acts of micro-relevance.
  6. 6. Am I a journalist?
  7. 7. No. I didn’t want to be - this.
  8. 8. I wanted to be...
  9. 9. This.
  10. 10. And this.
  11. 11. And sometimes this.
  12. 12. My new media toolbox:
  13. 13. Friends. Mobile.
  14. 14. Friends. IRL.
  15. 15. Twitter Personal feed: @jensmccabe Advocacy/w3rk feed: @polarwisdom
  16. 16. Yes. I get paid to Tweet. (Not Twitter).
  17. 17. Media room. Digital nomad style. • MacBook Pro “Warlock” • iPhone 3G “Cinderella” • Sprint EVDO card - ‘wired-less’ • Timex Ironman wristwatch • Google Docs • Email (Yahoo!, Gmail, w3rk) • Flip Mino Ultra Video Camera
  18. 18. Cost to set up the “jenstream?”
  19. 19. Under 2k. Monthly fees about 200 bucks (travel, Red Bull not included).
  20. 20. Ability to cover healthcare/tech/media events the world over?
  21. 21. Priceless.
  22. 22. I did not go to J-school.
  23. 23. I did not got to med school.
  24. 24. I do not have a Master’s. What I do have...
  25. 25. Experiential knowledge.
  26. 26. New me-dia means my experiences have value.
  27. 27. Net neutral is not the aim.
  28. 28. Show me yours - what have you got?
  29. 29. Value creation is the aim.
  30. 30. I can only create value as an individual in the new media market by sharing individual, my n=1 perspective.
  31. 31. Steps • Relate to self. • Relate to others. • Find poignant, painful points of value. These are the areas in social media where everyone sounds pissed off, or, worse yet, utterly discouraged.
  32. 32. I/0 Commandments. A new code for new media. • First, do no harm. Thou shalt not slander or libel. • Second, thou shalt not covet thy neighbors UGC. • Third, thou shalt put the needs of the community above the needs of self. • Fourth, thou shalt not invoke vague, generalized social media strategies in vain.
  33. 33. So, what DO you do?
  34. 34. You don’t have a choice. Camo is non-existent.
  35. 35. The ‘voice’ of authority is fragmented.
  36. 36. And it isn’t yours.
  37. 37. So, how to get started?
  38. 38. “WHAT ARE THE BENEFITS OF SOCIAL MEDIA FOR HEALTH?” if you’re asking yourself this question, your social media efforts are destined to fail.
  39. 39. What should you be asking? What are benefits of a SPECIFIC SOCIAL MEDIA tool/site/service for the health of MY audience? Um, who IS my audience? Where do they live/work/play online?
  40. 40. How to figure out which channel? • did web searches using 3 keywords: depression, bipolar (BPD), and major depression (MDD) • searched using Twitter, Facebook, YouTube, Flickr, Google, Google Blog search • ‘depression’ with most results (2x), bipolar second most ‘popular’
  41. 41. One ring to bind them all?
  42. 42. Generalized goals only your CEO could love Drive targeted pageviews. Build lists for ongoing retention/engagement. Foster community around OW brands.
  43. 43. General ?s • how many Twitter feeds do we need? (depression, bipolar, MDD) • what content do we use (already available WC?) • how do we get followers/who do we want to follow? • who’s responsible for care and feeding? • how are we gonna do this (process)? • what type of stuff should we be tweeting? • how should we skin it? special design? • how should we make it interesting, authentic, valuable, yadda yadda?
  44. 44. What type of content do we tweet?
  45. 45. External + Internal (or vice versa) •THEIRS: News. Links. Research. Blog posts. Quotes. •OURS: Wisdom cards. Quizzes. Slideshows. FAQs. Blog posts. Commentology.
  46. 46. How do we know what internal content to use? When? Where? How many times?
  47. 47. Simple. Develop editorial calendar.
  48. 48. Meet @polarwisdom a ground zero glance at building the first condition-specific, collaborative advocacy Tweetstream
  49. 49. TwitterWisdom team 1 primary staff member (PT). 1 supporting staff member (PT - other duties).
  50. 50. That’s great. But how much TIME (read: $) do we really need to spend on this?
  51. 51. AMP States Ramp It Up (active/monitoring/passive) • “active” - 1 tweet/hour during ‘daily grind’ • “monitoring” - all hours (keyword alerts on Google, Summize/Twittersearches) • “passive” • From @loiswingerson on Twitter (5.18.09)
  52. 52. Productivity = X? (xx) (xxx) (xxxxxxxx!) 50 tweets/week (10/day). 100 followers/month. 1k pageviews/month.
  53. 53. How to plan the whole shebang? You’ve got strategic goals, right? Novel concept. Annual. Quarterly. Monthly. Weekly. We use Twitter activity to promote/support “Traffic & Engagement.” IPE: We want it to drive how many people visit OrganizedWisdom.com.
  54. 54. Who’s responsible for care/feeding? • Who regularly attends events? • Who has the budget for travel/conferences? • Who tends to suggest your org. begin Facebook groups, engage on LinkedIn, etc? • NOT necessarily the top dog (Tony@Zappos, Scott Monty@Ford)
  55. 55. Method to my madness
  56. 56. DPSR Method • D (data gathering) = reading email, scanning news % • P (processing) = finding relevant link % • S (synthesis) = reading the article, thinking about who’s interested in this research, where to post it, do I need it % • R (redistribution) = tweet the link %
  57. 57. But how do you track visitors to a tweetstream?
  58. 58. Pageview Calculation Formula pageviews/visitor(a) x visitors/tweet(b) x tweets/ month (c) = estimated pageviews
  59. 59. That’s an ‘estimate.’ My boss won’t buy it.
  60. 60. Hit Her w/Hard Numbers - Measure/Manage Courtesy of Bitly.com account and Google Analytics ‘advanced segment’ tracking. Also, Tweetstats, # tweets (w/w, m/m) RTs/DMs (weekly), followers (w/w, m/m), “conversation conversions.”
  61. 61. How to train your folks • TwitterWisdom FAQs (mission, goals, process) V1.0, 2.0 - composed by Jen McCabe • Twitter101 Class (open to anyone in the organization) • Editorial Calendar review, discussion (monthly phone call, real-time ATM chats as needed, PlanHQ) • ‘teaching moments’ using Google chat, Twitter, Bitly • internal team strategy chat; best practices, examples
  62. 62. Open gown reporting • first weekly team strategy call of the month EVERYONE gets update on TwitterWisdom • primary staff member responsible for TwitterWisdom feed(s) shares followers, DMs, RTs, pageviews • also selected quotes, events, ‘highlights,’ star followers • ALL ITEMS housed in public, ‘available to all’ working docs hosted in cloud (Google docs) • anyone can contribute, anyone can take notes, see exec team feedback
  63. 63. Hold your breath - Deep Dives Bitly. Google Analytics. “Team Tweeting” strategies. Twitterverse cultural norms. Editorial Calendar. Weekly Twitter productivity reporting. How to analyze ROI/ pageviews. Setting up tweets for later (autotweeting, autofollowing). How to change a flat tire. Not really. But someone on Twitter could probably tell us...
  64. 64. This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License. To view a copy of this license, visit: http://creativecommons.org/licenses/by-nc-sa/3.0/ Or send a letter to: Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.

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