Health 2.0 NL Efficiency & Empathy


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Integrating consumer-centric Health 2.0 principles into brick-and-mortar caregiving practice requires a dual approach: implementing efficiency and empathy-based initiatives.

For hospitals seeking to develop such initiatives, efficiency = prioritizing the medical/clinical outcomes (clinical results).

"Real world" business case implementation includes a complementary focus on empathy initiatives, or those focused on prioritizing a patient-centric orientation that aims to improve the consumer experience and encourage patients to become partners in care.

This allows patients (willing to be proactive) to participate more fully in the care process and removes hierarchical 'gatekeeper' systems which limit patient access to content, community, and commerce options that help us define personal wellness objectives.

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Health 2.0 NL Efficiency & Empathy

  1. 1. Efficiency & Empathy Integrating Health 2.0 Principles Into Brick & Mortar Caregiving Practice Health 2.0 Unconference NL 12.4.2008 Health Management Rx Jen McCabe Gorman
  2. 2. the road ahead Commentary on trends, news, & ongoing conversations surrounding patient care processes of the future.
  3. 3. consulting = my perfect fit - take these best practices…and like ‘em!
  4. 4. it’s not for fast cars or $$$
  5. 5. i heart HEMA, wijn, & kaas
  6. 6. about that anchor…
  7. 7. jen’s self image
  8. 8. maybe also…
  9. 9. what is efficiency? <ul><li>prioritizing medical/clinical patient experience </li></ul><ul><li>quality of care – CQI improves clinical outcomes </li></ul><ul><li>patient safety - reducing “never” events </li></ul><ul><li>checklists, care bundles </li></ul>
  10. 10. what is empathy? <ul><li>prioritizes patient-centric orientation </li></ul><ul><li>aims to improve whole consumer experience </li></ul><ul><li>patient services (advocates, concierge-care) </li></ul><ul><li>“ softer” side of consumer’s healthcare interaction </li></ul>
  11. 11. take the long view – 1. clinical results, 2. consumer relationships
  12. 12. we don’t encourage selective purchasing of healthcare goods/services – no efficiency, no empathy <ul><li>efficiency : quality & safety improvement initiatives </li></ul><ul><li>empathy : treating patients with respect & focusing on consumer-centric orientation </li></ul>
  13. 13. who wants to be sticky, who wants to be sweet <ul><li>Health 2.0 NL & Health 2.0 US </li></ul>
  14. 14. partners in consumer-centric care
  15. 15. the current patient experience
  16. 16. executive reaction to focus on “empathy” & consumer-centric programs
  17. 17. it’s NOT a faceoff – but it IS about control…
  18. 18. disease/diagnosis is not personal identity chris jordan
  19. 19. universal access to content, community, care?
  20. 20. “ our own system” <ul><li>“ This is where Health 2.0 comes in… tools of Health 2.0 allow us to better organize/ingest/disseminate the “new” limitless information.” </li></ul><ul><li>“ Get ready for everyone to be more informed. And don’t try to run from it because you won’t have the energy required to keep up the necessary pace to stay ahead of the revolution.” (CONTENT) </li></ul><ul><li>“ Embrace, Embrace. Embrace! Starting today!” (COMMUNITY) </li></ul>
  21. 21. flattening administrative hierarchies to provide greater access is primary tenet of Health 2.0 movement <ul><li>what brick and mortar caregiving intersections are of interest? </li></ul><ul><li>anywhere/everywhere consumers get access to care </li></ul><ul><li>gatekeepers & door openers </li></ul>
  22. 22. unfortunately…
  23. 23. what do we have to DO?
  24. 24. aren’t you glad I DIDN’T put it this way?! <ul><li>Amongst the newly enabled social processes, the first in importance is therefore the ability to produce complex artefacts in common , without recourse to either a for-profit or state-based form of social organization; second, the ability to scale small groups dynamics on a global scale , below the scale where hierarchical simplification would be needed, and so the possibility to replace hierarchical allocation by the bottom-up coordination through a multitude of small groups and individuals ; third, the ability in the context of production of non-rival and ‘immaterial’ goods, to share them without any loss of usage or value by the sharer, so that a non-reciprocal logic of voluntary contributions , coupled with universal availability, not only becomes possible, but even a natural requirement which does not impose any substantial extra cost to the system. This is why I focus on the ‘peer to peer’ logic as a ‘non-reciprocal’ form of generalized exchange, which does not need any reciprocity. It is a form of communal shareholding which should clearly be distinguished from any reciprocity-based gift economy. It works in the immaterial sphere of non-rival goods, but because every physical production is also the result of an immaterial design, it also has a big impact on the totality of productive processes . – Interview with Cosma Orsi on Peer-Peer Politics, P2P Foundation </li></ul>
  25. 25. source our gurus
  26. 26. wisdom of crowds
  27. 27. mind-body connection – thinkers, meet doers
  28. 28. hugs instead of hammers, value instead of violence
  29. 29. unexpected stumbling blocks
  30. 30. “ beautiful moments around the whiteboard”
  31. 31. hardware surrounds/supports the fracture and provides framework for new cell growth/tissue development
  32. 32. be smart about hive behavior
  33. 33. lights, camera, action items: health 2.0 NL is born <ul><li>define Health 2.0 NL (3.0, 4.0…) </li></ul><ul><li>blogger lineup for Health 2.0 NL </li></ul><ul><li>create ChangeThis Manifesto; UrbanDictionary definition </li></ul><ul><li>Wikipedia entry </li></ul><ul><li>Wired Magazine’s Geekipedia submission </li></ul><ul><li>compile crowdsourced definition of Health 2.0 (Dutch version) </li></ul><ul><li>press/media list? </li></ul><ul><li>What’s next? bigger conference? Health 2.0 NL & Health 2.0 US partnership? </li></ul>
  34. 34. the head fake <ul><li>“ really achieving your dreams” </li></ul><ul><li>Randy Pausch, Carnegie Mellon University </li></ul><ul><li>View his “last lecture” on YouTube </li></ul><ul><li> </li></ul><ul><li>talk a metaphor for consumer-centric care – take time to learn/listen </li></ul><ul><li>not about me being a patient – about what we can achieve by making patients partners in care </li></ul>
  35. 35. evolution of health 2.0 <ul><li>Health 2.0 = content, community (12-April-2008) </li></ul><ul><li>Health 3.0 = content, community, commerce (next NL unconference?) </li></ul><ul><li>Health 4.0 = content, community, commerce, coherence…seriously??? (first European Health 2.0 event 2009?) </li></ul>