Successfully reported this slideshow.
1
Event NPS
2011 : 52
2012: 60
2013 : 63

2
re·un·ion
[ree-yoon-yuhn]
1. the act of uniting again.
2. the state of being united again.
3. a gathering of relatives, fr...
re·un·ion
[ree-yoon-yuhn]
1. the act of uniting again.
2. the state of being united again.
3. a gathering of relatives, fr...
re·un·ion
[ree-yoon-yuhn]
1. the act of uniting again.
2. the state of being united again.
3. a gathering of relatives, fr...
Alumni Engagement Survey

16
35,000 emails sent
5,000 responses
~ 14% rate

17
18
19
Why did you answer that way?
Promoters:
• Geography: it’s beautiful
• Career / life preparation
• Great reputation: World-...
21
22
23
Addressing root causes
• Continue to delineate patterns based on
Detractor, Passive, Promoter
• Continue with crowd fundin...
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Nps forum host presentation external
Upcoming SlideShare
Loading in …5
×

Nps forum host presentation external

236 views

Published on

Published in: Education, Technology
  • Be the first to comment

Nps forum host presentation external

  1. 1. 1
  2. 2. Event NPS 2011 : 52 2012: 60 2013 : 63 2
  3. 3. re·un·ion [ree-yoon-yuhn] 1. the act of uniting again. 2. the state of being united again. 3. a gathering of relatives, friends, or associates at regular intervals or after separation
  4. 4. re·un·ion [ree-yoon-yuhn] 1. the act of uniting again. 2. the state of being united again. 3. a gathering of relatives, friends, or associates at regular intervals or after separation
  5. 5. re·un·ion [ree-yoon-yuhn] 1. the act of uniting again. 2. the state of being united again. 3. a gathering of relatives, friends, or associates at regular intervals or after separation
  6. 6. Alumni Engagement Survey 16
  7. 7. 35,000 emails sent 5,000 responses ~ 14% rate 17
  8. 8. 18
  9. 9. 19
  10. 10. Why did you answer that way? Promoters: • Geography: it’s beautiful • Career / life preparation • Great reputation: World-class, Ivy League, rankings, quality education • Learned a lot Passives: • Geography: it’s remote and grey • Depends on individual: major, mentally healthy • It’s not a small school • Comparison to other schools via kids, spouses, friends, graduate degree programs Detractors: • Student experience: impersonal, bad faculty, location, specific instance, stress • Racism/Political Correctness • Value for money • Children didn’t get in 20
  11. 11. 21
  12. 12. 22
  13. 13. 23
  14. 14. Addressing root causes • Continue to delineate patterns based on Detractor, Passive, Promoter • Continue with crowd funding • Follow up survey to Passives around webinar subjects • Listen to Detractors & engage as appropriate 24

×