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ADOPTING NEW TECHNOLOGIES FORREFERENCE SERVICES       Changingfor Today & Tomorrow
Patron Questions at My LibraryHere is my new…Nook, Kindle, Paperwhite/weight, Ipad. Ineed some ebooks.Where did my ebook/e...
Connect2Compete Broadband Initiative           http://www.connect2compete.org/
EveryoneOn National Campaign            http://everyoneon.org/
Kranzburgs 6 Laws of Technology1. Technology is neither good nor bad; nor is it neutral.2. Invention is the mother of nece...
PolicyToolsTime
Cycle of Change                          Precontemplation            Contemplation P r o g r e s s                   Maint...
Library Users     24 X 7   Self-helpContent creators    Choice Media savvy
WebsiteOptions
Library Programs & Services
How to KeyboardHow to use the MouseIntroduction to the ComputerIntroduction to ExcelIntroduction to MS WordIntroduction to...
Get Help
http://m.flickr.com/photos/bchigharchives/8047364099/lightbox/
http://m.flickr.com/photos/bchigharchives/8047364099/lightbox/http://bchigh.libguides.com/mobile/1326
Edge Benchmarks Version 1.0    http://www.libraryedge.org/filebin/EDGE_BM_V1_2013.pdf
http://www.thatericalper.com/wp-content/uploads/2012/11/years.jpghttp://memegenerator.net/instance/15075173?urlName=Busine...
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
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Adopting new technologies in reference services 2.19.2013

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Presentation for the Tennessee Library Association February 2013. This is my ppt for my first ever webinar presentation. There are 60 slides because I was worried that I'd get nervous and talk to fast which I did. Definitely should not have doubled my caffeine that morning, lol. You can watch it at http://vimeo.com/60678339

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Adopting new technologies in reference services 2.19.2013

  1. 1. ADOPTING NEW TECHNOLOGIES FORREFERENCE SERVICES Changingfor Today & Tomorrow
  2. 2. Patron Questions at My LibraryHere is my new…Nook, Kindle, Paperwhite/weight, Ipad. Ineed some ebooks.Where did my ebook/eaudio download go?Why can’t I get to Wells Fargo on the internet?Can you help me create a password so I can apply for a jobonline?Why won’t this online job application let me finish?How do I block this person on Facebook?I want to make a picture for a birthday and put it on Facebook?How do I scan this and post it online (Facebook, Flickr….)How do I upload my resume to this job site,LinkedIn, attach it toan email?I need to work on a Word document. How do I access it on thelibrary computers?Can you read these instructions and tell me which column Ineed to delete in the pivot table?I saved a document to the library computer last week, why can’tI find it now?I haven’t heard anything from companies I’ve applied for jobsfrom. I put my name@email.com, the email address just like itsaid to do.Can you type a paper for me, edit my book?What’s my password for my email, Facebook, etc., etc.?How do I upload my video on cd to Facebook, YouTube,…?Email is not working, see. They typed the email @ of personthey were sending an email for the web address.Why can’t I burn to my cd? It is upside down. Oh, how do youknow?How do you know this email isn’t from the Bank of AmericaCEO?How do I rename a file on my Mac?
  3. 3. Connect2Compete Broadband Initiative http://www.connect2compete.org/
  4. 4. EveryoneOn National Campaign http://everyoneon.org/
  5. 5. Kranzburgs 6 Laws of Technology1. Technology is neither good nor bad; nor is it neutral.2. Invention is the mother of necessity.3. Technology comes in packages, big and small.4. Although technology might be a prime element in many public issues, nontechnical factors take precedence in technology-policy decisions.5. All history is relevant, but the history of technology is the most relevant.6. Technology is a very human activity - and so is the history of technology.
  6. 6. PolicyToolsTime
  7. 7. Cycle of Change Precontemplation Contemplation P r o g r e s s Maintenance Preparation Action
  8. 8. Library Users 24 X 7 Self-helpContent creators Choice Media savvy
  9. 9. WebsiteOptions
  10. 10. Library Programs & Services
  11. 11. How to KeyboardHow to use the MouseIntroduction to the ComputerIntroduction to ExcelIntroduction to MS WordIntroduction to PowerpointTroubleshootingOpen Sessions
  12. 12. Get Help
  13. 13. http://m.flickr.com/photos/bchigharchives/8047364099/lightbox/
  14. 14. http://m.flickr.com/photos/bchigharchives/8047364099/lightbox/http://bchigh.libguides.com/mobile/1326
  15. 15. Edge Benchmarks Version 1.0 http://www.libraryedge.org/filebin/EDGE_BM_V1_2013.pdf
  16. 16. http://www.thatericalper.com/wp-content/uploads/2012/11/years.jpghttp://memegenerator.net/instance/15075173?urlName=Business-Cat&browsingOrder=Popular&browsingTimeSpan=AllTimehttp://www.connect2compete.org/ bit.ly/C2C_trainingsiteshttp://everyoneon.org/http://www.philsimon.com/blog/emerging-tech/enterprise-2-0/kranzberg_six/http://www.hunter.cuny.edu/socwork/nrcfcpp/downloads/cpp/module3-stages_of_change.pdfhttp://tsla.libguides.com/http://www.infopeople.org/training/view/webinarhttp://americanlibrarieslive.org/http://techsoupforlibraries.org/blog/tech-training-resourceshttp://techsoupforlibraries.org/eventshttp://tntel.tnsos.org/workshops.htmhttp://pld.dpi.wi.gov/files/pld/pdf/ebook_guidance.pdfhttp://www.flickr.com/photos/luc/1824234195/http://libraries.pewinternet.orghttp://stephenslighthouse.com/2012/12/28/pew-e-book-reading-jumps-print-book-reading-declines/http://www.the-digital-reader.com/2012/12/27/christmas-day-set-new-records-for-new-device-activationshttp://blog.flurry.com/bid/92719/Christmas-2012-Shatters-More-Smart-Device-and-App-Download-Recordshttp://www.seymourherald.com/blog/2013/01/14/libraries-provide-community-services/http://www.artcirclelibrary.info/https://www.brentwood-tn.org/index.aspx?page=704#iPADhttp://acolibrary.com/Argie%20Cooper%20Public%20Library%20Newsletter%20February-March-April%202013.pdfhttp://www.mykingstontn.com/newsletters/Apr%202012.pdfhttps://sites.google.com/a/linebaugh.org/linebaugh-library-computer-classes/http://www.rurdev.usda.gov/STELPRD4015968.html -http://www.kingsportlibrary.org/events/job-clinic-8/http://www.fergusonlibrary.org/information-research/ask-a-librarian/book-a-librarianhttp://libraries.pewinternet.org/2013/01/22/part-4-what-people-want-from-their-libraries/http://www1.youseemore.com/tsla/commentlink.asphttp://library.mtsu.edu/help/ask.phphttp://guides.ccclib.org/qrhttp://linebaugh.org/books-audio-more/ebooks-downloadable-audiobooks/http://www.ala.org/offices/sites/ala.org.offices/files/content/oitp/cuttingedge/2012_cuttingedge_case_studies.pdfhttp://code.library.arizona.edu/gots/http://www.ehow.com/how_8029181_teach-networking-classes-library-patrons.htmlhttp://www.jcpl.net/index.asp?speed=high&screen=wide&css=yes&section=news&page=indexhttps://www.brentwood-tn.org/index.aspx?page=704#PICASAhttp://www.districtdispatch.org/2013/01/cutting-edge-2013/http://www.sxc.hu/photo/875772http://bchigh.libguides.com/mobile/1326http://www.sxc.hu/photo/162623http://www.sxc.hu/photo/760920http://4thfloor.chattlibrary.org/tags/4th-floorhttp://www.limitlesslibraries.org/abouthttp://www.libraryedge.orghttp://www.libraryedge.org/filebin/EDGE_BM_V1_2013.pdfhttp://techsoupforlibraries.org/blog/evaluate-and-continually-improve-public-technology-services-with-the-edge-benchmarks

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