Gusto, Jeffrey C.
Flat no. 119 Building no. 9 Discovery Garden
Contact Number: 0551037866
Email Add: email@example.com
To take a challenging and high performance oriented role in the field of Computer Engineering o
r technical position. Implement the expertise and experience gained in this field to develop comp
lex project with efficiency and quality of company’s Vision, Mission and Success.
Education Level: College Degree
Course: BS Computer Engineering
University: Rizal Technological University (RTU)
Location: Mandaluyong City, Manila Philippines
Date Graduated: 2008 - April 2013
Computer Literate: MS Office Application 2003,2007,2010 and 2013
Operating System: Windows (XP, Vista , 7 and 8,)
Computer Server: Windows Server 2003/2008 r2/Server 2012 r2
Good knowledge of end user software’s and troubleshooting
Have sound knowledge in networking protocols and device programming.
Basic Server Management
Desktop, laptop, printer hardware(Zebra and Citizen) and RFID support
Excellent Communication skill to present points precisely and clearly
Good problem solving ability and analytic skill to solve the problem efficiently
Good team player and have excellent interaction skill to coordinate and work within a
Strong knowledge of TCP/IP, network, system administration and Excellent Technical
Have expertise in working with various operating systems.
Good knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory
and Exchange Server.
Company: Emirates Business Management/Visual Ace
Position: Technical and Software Support / Helpdesk
Date: September 2013 – Present
Duties and Responsibilities:
Provide Technical and Software support and resolve problems to the end user’s
Modify configurations, utilities, software default settings, etc. for the local workstation
Installing MS Office 2003/2007/2010/2013 and troubleshoot technical issues
Monitoring and maintaining computer systems and networks
Installing and maintaining network printers in Windows 8 & 7/XP/Vista
Perform timely workstation hardware and software upgrades as required
Installing all new hardware, systems, and software for networks
Installation of Windows operating systems (Win XP/2000/ Window 7/windows8/ server
2003/Server 2008 r2/Server 2012 r2) software, antivirus updates.
Troubleshoot all OS& network related issues in windows XP/7/Server 2003/Server 2008
r2/Server 2012 r2 in desktop and laptops.
Creating new network in server environment using server 2003/server 2008 r2/Server
2012 r2 and window XP/7.
Creating user accounts and setting user permission in Window server 2012 r2/2008
Maintaining Server 2012/R2, Active Directory and Exchange Server
Remote user support through team viewer or any remote application
Configuring ADSL wireless router.
Handle networking, trouble shooting, antivirus installation and virus removal
Implementation & configuration of cabling and testing & crimping
Company: Expression Company
Position: Technical Support Helpdesk
Date: June 2012 – July 2013
Duties and Responsibilities:
Provide helpdesk support and resolve problems to the end user’s satisfaction.
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based
Assist with on boarding of new users.
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
additional specialized equipment.
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage PC setup and deployment for new employees using standard hardware, images
Assign users and computers to proper groups in Active Directory.
Perform timely workstation hardware and software upgrades as required.
Seminar/Certification on Microsoft
Microsoft Windows 8
Introduction to windows 8 app – WinJS
Microsoft Office 2013
Introduction to Android
Microsoft Windows Azure
Diskless Network Setup and Configuration
VOIP, Wireless Technology and Routing & Switching
Multi-user PC Configuration
Computer & Network Fundamentals and System Backup Competency
Impact of Emerging Technology in our Business
Career Planning Workshop
A look into the Future Technology
Developing Powerful Presentation Skills
U.A.E Driving License
- Undertaking Classes of Light Motor Vehicle (Automatic)
Philippines Driving License
License: Professional Driver’s License
License No. : N25-10-024016
Date: Jul 22, 2013 – Jan 25, 2016
Date of Birth: January 25, 1991
Visa Status: Employment Visa
Civil Status: Single
Name: Larry Panganiban
Company: OMC Middle East
Position: Senior Programmer/Design Engineer
Name: Edwin Sajul
Position: Service Engineer