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10 Steps to a Successful Social Media Marketing Strategy

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Social media marketing success is something that business is now starting to see as vital as part of their marketing plans. Just having a Facebook page or a Twitter account is just the start. Planning and creating a strategy is vital if you want to succeed long term. In this presentation we look at the 10 steps you need to implement. We also look at some specific tactics and case studies of brands and businesses that have been successful at social media marketing.

Published in: Education, Business, Technology

10 Steps to a Successful Social Media Marketing Strategy

  1. The 10 Steps to a Successful Social Media Marketing Strategy for your Business
  2. The Digital Landscape• The 3 Phases of the Web – Phase 1: Portals – Phase 2: Search Engines – Phase 3: Social Networks
  3. The Digital Landscape• The Numbers: What has happened since 1990? – First Website in 1990 – 130 Web Sites in 1993 – 16 Million Users in 1995 – 738 Million Internet users in Asia in December 2009 – 252 Million Internet users in North America in 2009 – 90 Trillion – The number of emails sent on the Internet in 2009 – 234 Million Websites in 2010 – 247 Billion – Average number of email messages per day – 30 Billion – Photos uploaded to Facebook per year 2010 – 2.0 Billion Users in 2011
  4. The Digital Landscape• Google
  5. The Digital Landscape• Facebook
  6. The Digital Landscape• Mobile
  7. The “Numbers’ Problem”• Over 500 million websites• More than 155 million blogs• Nearly 800 Million Facebook Users• 2 Billion Internet Users• 1 Trillion Facebook page views - 2011
  8. The “Noise” Problem in 60 Seconds• 700,000 searches• 600 Videos are uploaded to YouTube• 80,000 Facebook Wall posts
  9. The Display Ad “Clutter” Problem
  10. The “Technology” Problem
  11. The “Technology” Problem
  12. Problem: We still think Analog!
  13. Why Social Media Marketing?
  14. Why Social Media?• Social Media Amplifies your Content
  15. Why Social Media?• Makes you Stand out from the Crowd
  16. Why Social Media?• Networking on Steroids
  17. Why Social Media?• Accelerates the Spread of your Brand
  18. Why Social Media?• It can Position You as an Expert
  19. Why Social Media?• Your Business Can Self-Publish
  20. Why Social Media?• Global Word of Mouth
  21. Why Social Media?• “On the Internet, nobody knows you are a dog”
  22. Why Social Media?• Facilitates Trust – Edelman Trust Barometer
  23. The Foundations and Approach to Social Media
  24. The Foundations and Approach to Social Media• Content
  25. The Foundations and Approach to Social Media• Search
  26. The Foundations and Approach to Social Media • Social
  27. The Foundations and Approach to Social Media• Publish to Multiple Networks
  28. The Foundations and Approach to Social Media• Publish a Variety of Multi-Media Content
  29. The 10 Steps to a Successful Social MediaMarketing Strategy
  30. Step 1• Establish a Clear Focused Vision
  31. Step 1• Establish a Clear Focused VisionNike’s Vision “To bring inspiration and innovation to every athlete in the world. If you have a body, you are an athlete”
  32. Step 2• Obtain Commitment from Management
  33. Step 3• Determine Prospects & Customer Personas
  34. Step 4• Create and Prioritize Goals
  35. Step 5• Develop Tactics to Achieve Goals
  36. Step 6• Resources Allocated to Achieve the Goals
  37. Step 7• Plan and Create Content
  38. Step 8• Publish and Promote on the Social Networks where your Customers are
  39. Step 9• Measure and Monitor the Results
  40. Step 10• Modify, Rinse and Repeat
  41. Social Media Marketing Tools and Tactics
  42. Social Media Marketing with Facebook
  43. Social Media Marketing with Facebook• Why Use Facebook? – Business Page – for spreading your content – Multi-Media rich – It is where one in three internet users hang out – Self Serve Target Ads with user demographics
  44. Facebook Social Media Marketing – B2C• Facebook Tips for B2C Companies 1. Welcome page 2. Provide an incentive for growing your Facebook “Likes” 3. Capture email subscriptions for your database 4. Offer specials 5. Publish content daily 6. Crowd sourced market research 7. Sell products on your Facebook store 8. Provide rich multimedia
  45. Facebook Social Media Marketing – B2C• Victoria’s Secret
  46. Facebook Social Media Marketing – B2C• Threadless
  47. Facebook Social Media Marketing – Personal Brand• Mari Smith
  48. Facebook Social Media Marketing – B2B• Facebook Tips for B2B Companies 1. Video Channel with “How To” Tutorials 2. News Updates in Your Industry 3. Provide an Incentive for Growing your Facebook “Likes” 4. Capturing Email Subscriptions for your database 5. Targeting Decision Makers through Paid SMM 6. Market Research and Surveys 7. Promote your Thought Leaders
  49. Facebook Social Media Marketing – B2B• Case Studies - Publishing Content Linking to the Blog or Website – Goal: Position company or personal brand as a thought leader
  50. Social Media Marketing with Facebook – B2B• Case Studies – Clear Risk – Goal: Capture email subscribers and Facebook “Likes”
  51. Social Media Marketing with Facebook – B2B• Case Studies – General Electric – Goal: Promote Thought Leaders
  52. Social Media Marketing with Facebook – B2B• Case Studies – Get Satisfaction - Internet Software Company – Goal: Provide customer service
  53. Social Media Marketing with Facebook – B2B• Case Studies – Cisco – Goal: Educate with Online Video within Facebook
  54. Social Media Marketing with Twitter
  55. Social Media Marketing with Twitter• Why use Twitter? – A global network of 500 million plus users – You can target industries and niches – Monitor the competition – It is global – It is real time – It is a great tool to market your blog content – It is simple
  56. Social Media Marketing with Twitter• 5 Tips for Optimizing Twitter 1. Include a photo or logo 2. Add your Facebook or Website’s URL 3. Write “Great Headlines” 4. Make sharing easy with a “ReTweet” button 5. Include “Follow me on Twitter” buttons on your blog
  57. Social Media Marketing with Twitter• Twitter Marketing Tips 1. Develop a targeted Twitter following 2. Listen, engage and communicate and build loyal followers in your community 3. Create a live feed on the corporate brand name to see what the world is saying about you 4. Tweet your online specials that link to a landing page 5. Tweet your content 6. Network and Create contacts on Twitter by retweeting their content
  58. Social Media Marketing with Twitter• Twitter Tools
  59. Social Media Marketing with Twitter• Case Studies – jeffbullas.com – Goal: Drive traffic to the blog and networking
  60. Social Media Marketing with Twitter• Case Studies – dell.com – Goal: Sell Product that can be tracked with coupons
  61. Social Media Marketing with LinkedIn
  62. Social Media Marketing with LinkedIn• Why use LinkedIn? – Over 150 Million professionals are members – Great for networking professionally – Finding opportunities – Positioning as an expert with over 800,000 groups – Integrate your other sites Website, Blog and Facebook – Average income is over $100,000
  63. Social Media Marketing with LinkedIn• Setting up and Optimizing LinkedIn – Create a public profile (don’t lock it away) – In your homepage activate your Twitter link – Activate your blog feed to your homepage on LinkedIn – Integrate “SlideShare” into LinkedIn
  64. Social Media Marketing with LinkedIn• LinkedIn Marketing Tips – Update your posts on LinkedIn after publishing – Participate in one of the 800,000 groups that is suitable for your target audience – Create your own group that doesn’t sell but provides a forum for your industry niche – Create Exclusive Content that requires registration – Advertise on LinkedIn from as little as $10 per day – You can target by • Geography • Industry • Job Function • Job title • LinkedIn Groups
  65. Social Media Marketing with LinkedIn• LinkedIn Case Study B2B: Post Card Mania – Create compelling content – Build contacts – Join groups and contribute – Cold message contacts Results: In 12 Months they have generated 600 leads from a B2B audience
  66. Social Media Marketing with LinkedIn• LinkedIn Case Study B2B: Post Card Mania – The Post on LinkedIn
  67. Social Media Marketing with LinkedIn• LinkedIn Case Study B2B: Post Card Mania – The Landing Page
  68. Social Media Marketing with YouTube
  69. Social Media Marketing with YouTube• Why use YouTube? – Second largest search engine in the world – Easier to rank higher in organic search than Google – The younger generation would rather poke their eyes out than read a paragraph of text – provide short videos – “How To” category is the fastest growing segment – Can be branded
  70. Social Media Marketing with YouTube• Setting up and Optimizing YouTube 1. Create your own branded YouTube Channel 2. Link to your Blog, Facebook Fanpage or your website to make it easy for people to link back to your site 3. Put the category such as [Social Media Marketing] in Brackets before each Title of your video 4. Put “Tags” in your video tags section, make them relevant to your video title 5. Again promote your YouTube video on Twitter and place them on your blog in a Video or YouTube Channel section
  71. Social Media Marketing with YouTube• YouTube Marketing Tips 1. Interview senior people in your industry – promote them, the law of reciprocity 2. Create information videos that inform clients while you sleep – leverages your time 3. Create Educational videos demonstrating expertise and thought leadership 4. Include videos in your online store to showcase and demo products (can increase conversion rates by 10-30% (Case Study: Online shoe store Zappos)
  72. Social Media Marketing with YouTube• YouTube Case Study: Orabrush
  73. Social Media Marketing with Slideshare
  74. Social Media Marketing with Slideshare• Why use Slideshare? – It is the “YouTube” for PowerPoint – Presentations position you as an expert – Optimal for B2B – Good for optimising content for search
  75. Social Media Marketing with Slideshare• Slideshare Marketing Tips 1. Turn your posts into PowerPoint presentations and post them to SlideShare 2. Write a good headline both on the presentation itself and the title area 3. Include keyword tags that would be used to find the presentation 4. Promote your presentations on Twitter 5. Allow viewers to download your presentation to assist in making it easy for people to share 6. Post them to your Facebook page 7. In choose a license make it CC (Creative Commons) License so people can use your content and then attribute and link to your blog
  76. Social Media Marketing with Blogs
  77. Social Media Marketing with Blogs• Why Blog? – To establish a home base that you own – Personal branding eg”jeffbullas.com” – Position you as a thought leader in your niche – Establishes authority – Google likes fresh unique content – Easy to use – Builds an online asset
  78. Social Media Marketing with Blogs• Setting up and Optimizing Your Blog – Buy your own domain name – Blog as part of your primary website domain – Purchase a WordPress theme – Post content regularly – Promote your Blog on Twitter regularly – Include social media share and subscribe buttons – Build your email subscriber database
  79. Social Media Marketing with Blogs• Blogging Marketing Tips 1. Solve problems with your posts. What do your customers worry about? 2. Provide “How To” articles 3. Write great headlines 4. Write easy to read articles 5. Use multimedia embed videos, images and screen shots 6. Send out posts instead of static email newsletters that drive traffic to your site and drive comments 7. Post after publishing to other social media channels, Facebook page, Google+, LinkedIn, Twitter (manually) 8. Create evergreen content 9. Be focused (stay on topic) 10. Repurpose offline and publish it online
  80. Social Media Marketing with Blogs – Personal Brand• Case Studies – jeffbullas.com – Goal: Create a personal brand online and create global opportunities
  81. Social Media Marketing with Blogs – B2B• Case Studies – Hubspot – software as a service for small to medium business – Goal: Create great content that drives link building and positions the brand
  82. Social Media Marketing with Blogs – B2C• Case Studies – Southwest Airlines
  83. 10 Takeaways1. Strategy not just tactics2. Content is the foundation3. Optimize for search4. Make it easy to share5. Think like a publisher6. Build an online asset7. Publish where your customers are8. Implement the Hub & Spoke model9. Use paid as the catalyst10. Be patient and persist
  84. How Could You Use Social Media Marketing… To Put a Dent in the Universe?
  85. Twitter: @JeffBullas

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