a devops mentality @patrickdeboishttp://spencerfry.com/how-to-bootstrap

Thank you!

devops Cultural and Professional Movementhttp://www.youtube.com/watch?v=Fx8OBeNmaWw
Adam Jacob

My Background• Independent consultant• Have
worked in different roles• Agile and Infrastructure• Just Enough Developed Infrastructure - http://jedi.be• Started organizing devopsdays• Recently joined Cutter Consortium

Background check?analysts databasedeveloper securityoperations middlewaretesters
salesnetwork managerstorage hr people

The movement is inclusive Awesome
Happy Cool Built neat stuff! Adam Jacob

There are exclusive people Grumpy
Tool Centric Us vs Them I’m a devop you’re a sysadmin Adam Jacob

Looking for tools?

Looking for tools?You can still
leave ...

DEV OPS The problem

“It’s NOT a technical problem”

“It’s a human problem”

We don’t trust We don’t
trust the guys from the guys from operations. development. They suck They suck We don’t trust the guys from management. They suck

Premise today“It’s a trust problem”

Starting a devops culture =
restoring trust http://voetstappen.blogspot.com/

Traditional Business Formula(Strategy X Execution)=
Results

Factor(Strategy X Execution)* Trust =
Results

of Trust(-) Trust = (-)
Speed (+) Cost(+) Trust =(+) Speed!(-) Cost!

Tax Dividend• 10 x 10
= 100 (- Tax 40 %) = 60• 10 x 10 = 100 (- Tax 10 %) = 90• 10 x 10 = 100 (+ Div 20%) = 120

Trust = f(character, competence)

Waves of Trust Self Relationship
Organizational Market Societal

1. Self Trust

“We trust people,who make things
happen”

But ...Can otherstrust you?

“We judge others by their
behavior,we judge ourselves by our intentions”

Principle of Credibility “The 4
Cores”• Trust = f(character, competence)• Character = f(integrity, intent)• Competence = f(capabilities, results)

CapabilityTalentsAttitudesSkillsKnowledgeStyle

Ah, so this is where
the (cool)tools come in !

Chef Ruby Mysql LinuxPuppet Java
Redis Mac OSX Event EC2MachineNode.js I <3 technology Vmware Fog Nginx Vagrant SinatraJclouds Thin Virtualbox Rails

Craftsmanship

Technology ManagementBut there’s a *lot*
moreSocial Financial Communication

WTF, do I need to
learn all that?

Broader knowledge,will make your actions
more balanced

It’s NOT about devstaking over
ops or ops taking over devs.

It’s about collaborationwith people you
trust.

Results:• Take responsibility for results
not just your action. Avoid , my job is only to ...• Expect to finish the job• Finish strong

Bootstrapping

Make a personal backlog• Plan
an item you can really make happen • No too big, make it feasible• (Result)Define what you want to achieve• (Competence)Learn what you need• Do : trust comes if you make things happen• Check the result• Act on it

As a person• I want
to develop these capabilities• I want to achieve results• When I fail , I want to learn and improve!

As a manager, I want
to • help people develop these capabilities • help people achieve results • (support the people) • help people fail and learn and improve!(+) Trust =(+) Speed!(-) Cost!

2. Relational Trust

Reach out to others

Agile already did a great
job

Get together find allies forward
links organize meetups distribute books find people with real issueskindly ignore nay sayers (for now)

You can use technology to
get theconversation started• Continuous Delivery • Testing, Monitoring• Automation • Fixing a problem• Scalability • Infrastructure as code• Performance • <whatever>

“Seek to establish trust” Technology
Trust by Testing, Monitoring Human Trust by Behavior

13 Behaviors “trust is established
through action”• Needs to be • Sweet Spot balanced (Strength)• Too Little • Too much (Weakness) (Weakness)• f.i. talk straight vs demonstrate respect

#1 Talk Straight • We
really need this tool vs I want to learn this tool • It needs to be finished by X (that leaves me some time) • The user/my boss wants this now • It’s urgent, it’s important

#2 Demonstrate Respect • we
judge a person’s character, by how he treats people who can’t help or hurt him • little things , making things helpful

#3 Create Transparency• no more
Bob’s directory• check in your code• expose logfiles, config files ...• visualize progress (Kanban, Burndown)• share your information• make results repeatable

#4 Right wrongs“to know what
is right and not todo it is the worst cowardice” - Confucius • when you know there is a short cut, fix it and don’t leave it • fix a bug when it occurs, write a test • fix it, fix it all the way

#5 Show loyalty • give
credits • talk as if people were present • represent others

#6 Deliver Results• Clarify Results
upfront • your definition vs my definition• Small steps = Validation test (Userstories)

#7 Get Better “Illiterate are
those who can not learn, unlearn, relearn” - Alvin Toffler• seek feedback (Retrospectives)• learn from mistakes (5 whys)• ask: what to continue, what to stop, what to start now!• metrics (Neutral , not emotional)• change the system (Systems Thinking)

#8 Confront Reality• avoid 99%
finished• burn down chart• only measure of progress is working software (in production)

#9 Clarify Expectations • deadlines
vs. cut corners (win-win or no deal), negotiate them (who vs trust) • talk to devs, what do they expect • talk to admins, what do they expect • talk to customers

#10 Practice Accountability • Accountability
requires facing Truth • yourself and others • Don’t blame others , no pointing fingers

#11 Listen First“If there is
any secret, it lies in the abilityto put yourself in the other person’s place” - Henry Ford

#12 Keep Commitments• don’t PR
your way out• make them careful• group is committed to results (not manager)• mgt supports team to keeping commitments

#13 Extend Trust • Make
it an action • here is the password • here is the code • everybody can check in and deployed to prod (with tests :)remember it’s inclusive not exclusive!

As a person,• Given my
capabilities• I want to practice these 13 behaviors• Help others to practice these 13 behaviors

As a manager, I want
to encourage behavior that increases trust(+) Trust =(+) Speed!(-) Cost!

“Don’t change culture, change behavior!”

Organizational Trust Eli mi na•
Redundancy te Ta xe• Bureaucracy s• Politics• Disengagements (quit and stay)• Turnover (employee)• Churn (stakeholders)• Fraud

Interesting Books

Want to know more? #devops
on twitter & irc http://devopsdays.org http://devopscafe.org http://planetdevops.net devops googlegroupdevops-toolchain googlegroup

QUESTIONS?

Thank you!Patrick Debois - http://jedi.be/blog
- @patrickdebois