Delivering results: The State of Content Management and the Opportunity for Drupal

John Eckman
John EckmanCEO at 10up
Delivering Results:
 The State of Content Management
   and the Opportunity for Drupal

John Eckman
ISITE Design - http://www.isitedesign.com/
CMS Myth - http://www.cmsmyth.com/
Blog - http://www.openparenthesis.org/
Github: http://github.com/jeckman
Twitter - @jeckman
http://drupal.org/user/209083
Discontent Management?




   http://www.isitedesign.com/insight-blog/10_11/cms-pain-assessment


#cms                          #drupalcampct                       @jeckman
http://www.flickr.com/photos/getoutandrun/2337000304/




Your CMS Should Empower You
CMS is Dead / Long Live CMS!




#cms         #drupalcampct   @jeckman
IS CMS a Commodity?




http://www.flickr.com/photos/eogez/3378160815/
http://www.flickr.com/photos/catatronic/2472267105/

             Post-CMS World?
• How We Build CMS-Free Websites
  http://developmentseed.org/blog/2012/07/2
  7/build-cms-free-websites/

• Drupal is not a CMS
  http://www.palantir.net/blog/drupal-not-cms
  http://michaelshadle.com/2010/10/09/drupal
  -is-not-a-cms
#cms                     #drupalcampct                       @jeckman
http://www.flickr.com/photos/orqwith/5215254032/




       Everything is Digital




#cms             #drupalcampct                       @jeckman
Four Trends Driving Change

Responsive Design          Structured Content
& Mobile First




Content Strategy    Web Experience Management
Responsive Design




#cms        #drupalcampct   @jeckman
Emergent Model
                       “an emergent discipline called
                       ‘responsive architecture’ has begun
                       asking how physical spaces
                       can respond to the presence of people
                       passing through them. . . . rather than
                       creating immutable, unchanging spaces
                       that define a particular experience,
                       they suggest inhabitant and structure
                       can—and should—mutually influence
                       each other”

       http://www.alistapart.com/articles/responsive-web-design/

#cms                           #drupalcampct                       @jeckman
http://www.archdaily.com/15014/ad-futures-4-sparc/


       Responsive CMS?




#cms            #drupalcampct                         @jeckman
Mobile First




               http://dilbert.com/strips/comic/2011-08-03/




#cms     #drupalcampct                       @jeckman
Mobile First
1. Mobile is Exploding
2. Mobile Forces Focus
3. Mobile Extends
   Capabilities




 #cms          #drupalcampct   @jeckman
http://icanhascheezburger.com/2008/01/02/funny-pictures-goals-i-haz-dem/

                         Goals First?




#cms                           #drupalcampct                        @jeckman
http://www.flickr.com/photos/zigazou76/5809274263/


            Structured Content
I was anxious to understand [responsive
design] better…and, of course, to figure out if
and how content should play a role.
. . . I can assure you of two things:
• This shit is fascinating.
• It will also require a tremendous shift for
   people who care about content (read: you).
http://sarawb.com/2011/08/04/structured-
content-shifting-context-responsive-design/

#cms                     #drupalcampct                         @jeckman
Simplicity vs Structure?




#cms           #drupalcampct      @jeckman
Simplicity vs Structure?




       http://www.cmsmyth.com/2012/02/build-one-to-throw-away/

#cms                       #drupalcampct                         @jeckman
http://www.flickr.com/photos/chrismillet/2612545438/


       Simplicity AND Structure




#cms                  #drupalcampct                         @jeckman
Content Strategy




#cms       #drupalcampct   @jeckman
Content is NOT a Liability




#cms            #drupalcampct       @jeckman
http://www.slideshare.net/mbloomstein/next-timeonhoardersbloggerswithoutcontentstrategy-wordcamp




            Hoarding is NOT a Strategy




                                                                                        @jeckman
Web Experience Management




http://www.flickr.com/photos/eschipul/4160817135

  #cms                            #drupalcampct    @jeckman
WEM / CXM / CEP / WTF!?
Content Targeting                    Effectiveness Measures
• Anonymous users                    • Analytics
• Buying stage                       • Multivariate & A/B Testing
• Persona / Desires                  • Lead Scoring




                             Web Experience
                              Management

Layout Flexibility                   Multichannel Integration
•   Mashups / Aggregations           • Email & SEO/SEM Campaign Management
•   Dynamic Templating               • CRM/ERP Connections
•   Media Handling                   • Transactional History
•   In-line Editing


#cms                         #drupalcampct                          @jeckman
User Driven vs User Centric
                “When I first talked with Doc about user-
                driven instead of user-centric, Jim
                Carrey’s The Truman Show immediately
                sprang to mind: from birth, Truman is
                the protagonist in a huge reality show
                revolving around him… only he doesn’t
                know it. . . . Clearly the Truman Show is
                Truman-centric… but it is most definitely
                not Truman-driven.” -
                http://blog.joeandrieu.com/2008/07/12
                /towards-user-driven-search/


#cms             #drupalcampct                 @jeckman
http://www.flickr.com/photos/add1sun/3580280785/

                 Why Drupal?




#cms                    #drupalcampct                     @jeckman
Moving Forward
•   Web Experience Management on Drupal
•   Spark
•   Responsive & Mobile First
•   Business Impact




#cms             #drupalcampct     @jeckman
The New CMS

         Content Management
           System Strategy
       The problem is we’ve been focused on the
       wrong ‘s’ – what most organizations need is
       not a content management system, but a
       content management strategy

#cms                 #drupalcampct         @jeckman
Questions and Answers




John Eckman
ISITE Design - http://www.isitedesign.com/
CMS Myth - http://www.cmsmyth.com/
Blog - http://www.openparenthesis.org/
Github: http://github.com/jeckman
Twitter - @jeckman
http://drupal.org/user/209083
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Delivering results: The State of Content Management and the Opportunity for Drupal

  • 1. Delivering Results: The State of Content Management and the Opportunity for Drupal John Eckman ISITE Design - http://www.isitedesign.com/ CMS Myth - http://www.cmsmyth.com/ Blog - http://www.openparenthesis.org/ Github: http://github.com/jeckman Twitter - @jeckman http://drupal.org/user/209083
  • 2. Discontent Management? http://www.isitedesign.com/insight-blog/10_11/cms-pain-assessment #cms #drupalcampct @jeckman
  • 4. CMS is Dead / Long Live CMS! #cms #drupalcampct @jeckman
  • 5. IS CMS a Commodity? http://www.flickr.com/photos/eogez/3378160815/
  • 6. http://www.flickr.com/photos/catatronic/2472267105/ Post-CMS World? • How We Build CMS-Free Websites http://developmentseed.org/blog/2012/07/2 7/build-cms-free-websites/ • Drupal is not a CMS http://www.palantir.net/blog/drupal-not-cms http://michaelshadle.com/2010/10/09/drupal -is-not-a-cms #cms #drupalcampct @jeckman
  • 7. http://www.flickr.com/photos/orqwith/5215254032/ Everything is Digital #cms #drupalcampct @jeckman
  • 8. Four Trends Driving Change Responsive Design Structured Content & Mobile First Content Strategy Web Experience Management
  • 9. Responsive Design #cms #drupalcampct @jeckman
  • 10. Emergent Model “an emergent discipline called ‘responsive architecture’ has begun asking how physical spaces can respond to the presence of people passing through them. . . . rather than creating immutable, unchanging spaces that define a particular experience, they suggest inhabitant and structure can—and should—mutually influence each other” http://www.alistapart.com/articles/responsive-web-design/ #cms #drupalcampct @jeckman
  • 11. http://www.archdaily.com/15014/ad-futures-4-sparc/ Responsive CMS? #cms #drupalcampct @jeckman
  • 12. Mobile First http://dilbert.com/strips/comic/2011-08-03/ #cms #drupalcampct @jeckman
  • 13. Mobile First 1. Mobile is Exploding 2. Mobile Forces Focus 3. Mobile Extends Capabilities #cms #drupalcampct @jeckman
  • 15. http://www.flickr.com/photos/zigazou76/5809274263/ Structured Content I was anxious to understand [responsive design] better…and, of course, to figure out if and how content should play a role. . . . I can assure you of two things: • This shit is fascinating. • It will also require a tremendous shift for people who care about content (read: you). http://sarawb.com/2011/08/04/structured- content-shifting-context-responsive-design/ #cms #drupalcampct @jeckman
  • 16. Simplicity vs Structure? #cms #drupalcampct @jeckman
  • 17. Simplicity vs Structure? http://www.cmsmyth.com/2012/02/build-one-to-throw-away/ #cms #drupalcampct @jeckman
  • 18. http://www.flickr.com/photos/chrismillet/2612545438/ Simplicity AND Structure #cms #drupalcampct @jeckman
  • 19. Content Strategy #cms #drupalcampct @jeckman
  • 20. Content is NOT a Liability #cms #drupalcampct @jeckman
  • 23. WEM / CXM / CEP / WTF!? Content Targeting Effectiveness Measures • Anonymous users • Analytics • Buying stage • Multivariate & A/B Testing • Persona / Desires • Lead Scoring Web Experience Management Layout Flexibility Multichannel Integration • Mashups / Aggregations • Email & SEO/SEM Campaign Management • Dynamic Templating • CRM/ERP Connections • Media Handling • Transactional History • In-line Editing #cms #drupalcampct @jeckman
  • 24. User Driven vs User Centric “When I first talked with Doc about user- driven instead of user-centric, Jim Carrey’s The Truman Show immediately sprang to mind: from birth, Truman is the protagonist in a huge reality show revolving around him… only he doesn’t know it. . . . Clearly the Truman Show is Truman-centric… but it is most definitely not Truman-driven.” - http://blog.joeandrieu.com/2008/07/12 /towards-user-driven-search/ #cms #drupalcampct @jeckman
  • 25. http://www.flickr.com/photos/add1sun/3580280785/ Why Drupal? #cms #drupalcampct @jeckman
  • 26. Moving Forward • Web Experience Management on Drupal • Spark • Responsive & Mobile First • Business Impact #cms #drupalcampct @jeckman
  • 27. The New CMS Content Management System Strategy The problem is we’ve been focused on the wrong ‘s’ – what most organizations need is not a content management system, but a content management strategy #cms #drupalcampct @jeckman
  • 28. Questions and Answers John Eckman ISITE Design - http://www.isitedesign.com/ CMS Myth - http://www.cmsmyth.com/ Blog - http://www.openparenthesis.org/ Github: http://github.com/jeckman Twitter - @jeckman http://drupal.org/user/209083

Editor's Notes

  1. Con-tent specialistHow few organizations are in a decent place when it comes to CMS – the great majority of users don’t like their CMS – it’s a bit like Cable providers.
  2. Apparently Claremont Mudd Scripps runners in a cross country race?
  3. Wired – the web is dead long live the web (August 2010)CMS is Dead / Long live CMS
  4. Drupal is not a CMS (content framework)Building Sites without CMS’s
  5. The matrix? Web Publishing / MultichannelDigital is at the core of everything – all your interactions with customers, prospects, and employees.
  6. Responsive DesignMobile FirstStructured ContentContent Strategy
  7. The official theme of DrupalCon Denver 2012 was “collaborative publishing for every device” – but Robert Douglass and Jeffrey McGuire's opening session shortened the official tagline to this version for the tl;dr; crowd
  8. Origin – responsive architectureLet’s not forget the user is who we should be responding to, not just the device
  9. Image is HiDrone, an award winning conceptual architectural piece – responsive and adaptive architectueWe’ve mostly left the conversation about responsive design at the theming layer, and responded to devices – but what about responding most effectively to people?What should the CMS know about responsive?Different layout per media query?Preview? Touch events vs Mouse/hover events?Should the CMS handle “Picture” polyfills with srcsets for different resolutions? (Using image presets perhaps?) Should content authors be able to modify layouts per “page” while keeping responsive?What would a responsive CMS look like?www.cmsmyth.com/2012/03/content-on-all-the-things-responsive-design-and-content-management-systems/
  10. Mobile First doesn’t mean not optimizing for other channelsReally this is user first
  11. Structured content good. Unstructured bad.Structured content will be necessary for future-proofing / responsive designBut conflicts with ease of use for authors,Requires planning in advance Sara Wachter-Boettcher = http://sarawb.com/2011/08/04/structured-content-shifting-context-responsive-design/
  12. Screenshot WP distraction free writing modeThere can be a conflict between simplicity and structure. The anti-pattern here is the “big old rich text box” from WordPress default – no structure beyond title, author, date, category
  13. There can be a conflict between simplicity and structure. The anti-pattern here is the “big old rich text box” from WordPress default – no structure beyond title, author, date, categoryOf course this can be fixed in WP as in other systems with custom post types, asides, meta fields, etc.
  14. Goal is to get to simplicity via structure – simple for the content author but heavily structured for the CMSThis is needed to enable the responsive and mobile first style thinking. How can the CMS help? Usability of content construction – we’ve had CCK for a long time, now we have Entities, Bundles, Fields in core. But it is way too complex
  15. If the rise of the UX movement represents the user, the rise of the Content Strategy movement represents the author Kristina Halverson, Karen McGrane, Margot Bloomstein
  16. Content Management Platforms and implementors are like University Professors – this place would be great if it weren’t for all the students. CMS would be great if it weren’t for all this contentNeed to see content as an asset not a liabilityWhy do content management systems hate content?
  17. Hoarding is NOT a content strategy – margotbloomstein (slide?)Neither is proliferation – new sites only get created never retired
  18. It is no longer just the job of the CMS to ingest, manage, and publish “content” widgets with no regard to what they areWEM / WXM means taking seriously the impact of the content on the business and audienceCMS as marketing technology / experience technologyShift of emphasis for CMS toward Delivery as where all the interesting problems are
  19. Project VRM
  20. Why Drupal? What’s in it for the Drop? Open Source - Commodification / innovationSolid foundation – collaborate on the infrastructure, compete on business impact
  21. WEM on Drupal / Copland distributionSpark Continue to leverage Drupal’s strength in structured content in new ways, while improving usabilityHow can Drupal present a better CMS platform for the world of mobile first and responsive – put more power in the hands of “authors” not just create responsive themes. Understanding business impact