Case Study
AGENDA
•
•
•
•
•
•
•
•
•
•
•
•
•

A Brief Story
Values, Vision, Mission, 3B’s
Five Forces Analysis
KSF
Strategic Group Map...
A BRIEF STORY
Jollibee’s story timeline
VALUES
•
•
•
•
•
•

Always customer first
Excellence through teamwork
Spirit of family and fun
Frugality
Honesty and Integ...
MISSION

“ We bring great taste and
happiness to everyone.”
VISION
3Bs
The three ‘B’s ensure the attainment of the vision:

• Boost the standards of the fast-food industry
• Build brand sat...
FIVE FORCES ANALYSIS
Barrier

High

Low

Learning Curve Effect

Medium

Medium

Product
Differentiation

Medium

Result

E...
FIVE FORCES ANALYSIS CONT.
Bargaining
Power of
Buyers

• Buyers purchase the item in small quantities.
• Seller’s brand re...
FIVE FORCES ANALYSIS CONT.
Bargaining
Power of
Suppliers

is

o Item is readily available from
many suppliers
o Switching ...
FIVE FORCES ANALYSIS CONT.
Rivalry
among
Competing
Sellers

is

• Concentration of competitors is high
• One or two rivals...
FIVE FORCES ANALYSIS CONT.
Threat of
Substitute
Products

With so many firms in the quick

is

switching costs, similar

s...
KSF
•
•
•
•
•
•
•
•
•
•
•

Quality Control Know-how
High Labor Productivity
Breadth of product line and product selection ...
STRATEGIC GROUP MAP
Price/ Localized

Price

Mc Donalds
Burger King, Wendy's, …
Others

Localized
OPERATIONAL EXCELLENCE
• Two Commissaries
– Pasig City
– Mandaue City

• Out sourcing IT support activities
• Adhering to ...
SERVING THE CUSTOMERS
• Importance of Serving the Customers
• Advertising
• Jollibee and Children
• CRM
SERVING THE EMPLOYEES
• Extensive training programs
• Superior “Family-like” atmosphere

• Highest compensation and benefi...
SERVING THE FRANCHISES
• Special attention to the Franchises selection
• Supporting new Franchises

• “Family-like” treatm...
SERVING THE COUNTRY
• Supporting Social Causes
• Toy and book collection drive
• Housing Project
• Helping Environment
LEADERSHIP
• Tony involved himself to the fullest extent
• Perfect Communication
• Continuous Learning philosophy
• Appoin...
GLOBALIZATION
• Where are the Filipinos?

• Not limiting the market to Filipinos
• Entering into the USA and the challenge...
LET’s DISCUSS
• What are the core competencies?
• What are the competitive advantages?
• Why they haven’t entered into Ind...
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Jollibeecasestudy 120709091159-phpapp02

  1. 1. Case Study
  2. 2. AGENDA • • • • • • • • • • • • • A Brief Story Values, Vision, Mission, 3B’s Five Forces Analysis KSF Strategic Group Map Operational Excellence Serving the Customers Serving the Employees Serving the Franchises Serving the Country Leadership Globalization Let’s Discuss
  3. 3. A BRIEF STORY Jollibee’s story timeline
  4. 4. VALUES • • • • • • Always customer first Excellence through teamwork Spirit of family and fun Frugality Honesty and Integrity Humility to listen and learn
  5. 5. MISSION “ We bring great taste and happiness to everyone.”
  6. 6. VISION
  7. 7. 3Bs The three ‘B’s ensure the attainment of the vision: • Boost the standards of the fast-food industry • Build brand satisfaction • Broaden our reach to customers
  8. 8. FIVE FORCES ANALYSIS Barrier High Low Learning Curve Effect Medium Medium Product Differentiation Medium Result Economic Of Scale is Strength Medium Medium Brand Identification High Low Capital Requirements Medium Medium Switching Costs Medium Medium Control of Distribution Channels Low High Proprietary Knowledge Low High Control Of Access to Raw Materials Low High
  9. 9. FIVE FORCES ANALYSIS CONT. Bargaining Power of Buyers • Buyers purchase the item in small quantities. • Seller’s brand reputation is important to a buyer. • A particular seller’s product delivers quality that is important to buyer is • Switching costs are not high (Medium) • Quantity and quality of information are available to buyer improves • Buyer have the ability to postpone purchase until later • Integrate backward threat (Medium)
  10. 10. FIVE FORCES ANALYSIS CONT. Bargaining Power of Suppliers is o Item is readily available from many suppliers o Switching cost is low o There is a surge in the availability of supplies o High volume purchases are important to seller o Integrated Backward threat o And many more…
  11. 11. FIVE FORCES ANALYSIS CONT. Rivalry among Competing Sellers is • Concentration of competitors is high • One or two rivals have powerful strategies • Fixed Costs are medium • Fixed Costs are medium • Switching costs are medium • Industry growth rate is high • Product differentiation is high
  12. 12. FIVE FORCES ANALYSIS CONT. Threat of Substitute Products With so many firms in the quick is switching costs, similar service/burger industry, low products, and healthier options, the threat of substitutes is very high.
  13. 13. KSF • • • • • • • • • • • Quality Control Know-how High Labor Productivity Breadth of product line and product selection (Menu) A well-known brand Courteous, Personalized customer service Clever Advertising National and International Distribution capabilities Short-delivery time Supply-chain management Overall low-cost Convenient Locations
  14. 14. STRATEGIC GROUP MAP Price/ Localized Price Mc Donalds Burger King, Wendy's, … Others Localized
  15. 15. OPERATIONAL EXCELLENCE • Two Commissaries – Pasig City – Mandaue City • Out sourcing IT support activities • Adhering to “FSC” Standards: “Every Food (F) item served to the public must meet the company’s excellence standards or it will not be served at all.” “The Service (S) must be fast and courteous” “Cleanliness (C ), from sidewalk to kitchen, From Uniforms to utensils, must be maintained all times.”
  16. 16. SERVING THE CUSTOMERS • Importance of Serving the Customers • Advertising • Jollibee and Children • CRM
  17. 17. SERVING THE EMPLOYEES • Extensive training programs • Superior “Family-like” atmosphere • Highest compensation and benefits packages
  18. 18. SERVING THE FRANCHISES • Special attention to the Franchises selection • Supporting new Franchises • “Family-like” treatment
  19. 19. SERVING THE COUNTRY • Supporting Social Causes • Toy and book collection drive • Housing Project • Helping Environment
  20. 20. LEADERSHIP • Tony involved himself to the fullest extent • Perfect Communication • Continuous Learning philosophy • Appointing professionals “Management of the year 2003” award by MAP
  21. 21. GLOBALIZATION • Where are the Filipinos? • Not limiting the market to Filipinos • Entering into the USA and the challenges • Acquiring Tokyo Teriyaki House (TTH)
  22. 22. LET’s DISCUSS • What are the core competencies? • What are the competitive advantages? • Why they haven’t entered into India?

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