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  1. 1. Communication and Digital Etiquette<br />
  2. 2.
  3. 3. Basic Communication<br />Use proper grammar<br />Do not use multisyllabic words unnecessarily.<br />Punctuate carefully.<br />Use fonts that are easy to read.<br />Be clear and concise.<br />Vary your sentence structure.<br />Use an appropriate tone.<br />Use spell-check.<br />Proofread your work.<br />Have someone else proofread your work.<br />
  4. 4. Channels<br />
  5. 5. Channel Choice<br />Should you be formal or informal<br />Do you need to hear/and or see a person’s reaction?<br />Do you need an immediate response?<br />Do our need to elicit high audience participation or not?<br />Do you need a channel that appeals to just a few—or all—of the receiver’s senses?<br />Do you need a permanent record of this communication?<br />
  6. 6. Allows you to read body language and provides a personal spontaneous touch to the communication. Best way to communicate sensitive information.<br />Face-to-face<br />
  7. 7. Traditional Writing<br />Precise wording and detail, privacy and a permanent record.<br />
  8. 8. Public speaking<br />Provide the same message to large numbers of people.<br />
  9. 9. Telephone<br />Immediate feedback and hearing tone.<br />
  10. 10. Email<br />More spontaneous and creative than traditional writing.<br />
  11. 11. Webpages<br />24/7 access, ability to enhance through graphics and sound. Reach people that you don’t know.<br />
  12. 12. Text Messages<br />Useful in personal communications and should be used cautiously. Lacks the content for clear communications.<br />
  13. 13. Blogs and social Networks<br />Popular for engagement and feedback. <br />
  14. 14. Digital Etiquette<br />
  15. 15. Telephone greeting<br />Start with a greeting and introduce yourself:<br />“Good morning, Jeannette Novakovich speaking.”<br />
  16. 16. Telephone voice<br />Speak clearly and directly<br />Don’t be distracted<br />Speak a bit more slowly<br />Put the caller on hold when looking for information<br />Always smile when you speak it will bring warmth to your voice<br />
  17. 17. Email etiquette<br />Business email uses traditional grammar and punctuation.<br />External email should use the recipient’s formal title<br /> The email should fit on the first screen<br />Limit email to a single topic<br />Edit into short chunks<br />Add headings, lists or numbers to make the email easy to skim<br />Avoid jokes, slang or emotional punctuation<br />
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  20. 20. Subject Line<br />Use a clear subject line that tells your reader what the message is about and how it concerns them.<br />
  21. 21. Checking and responding to email<br />Check email regularly<br />Don’t check during meetings<br />Choose recipients carefully<br />Don’t send an email if you are emotional<br />Respond within 24-hour period<br />When you ask your prof for help and they respond---acknowledge and thank them<br />
  22. 22. Webpage etiquette<br />Be sensitive to your audience: content and access<br />Keep it simple<br />Respect slow modems<br />Make navigation easy<br />Revise regularly<br />Include an email link<br />Review and revise before posting<br />
  23. 23. Generational etiquette gaffs <br />Using first names with prospective employers<br />Neglecting to correct spelling and capitalization mistakes<br />Using all lowercase letters<br />Multitasking <br />Placing your cell phone on the table<br />Social texting during a meeting or class<br />Overusing IM acronyms<br />Using emoticons<br />Posting weird pictures on Facebook<br />Blogging about your employer<br />Listening to music on your headphones<br />
  24. 24. Source: Guide to Business Etiquette<br />By Roy A. Cook and Gwen O. Cook<br /><br />