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Employee Management

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Employee Management

  1. 1. Employee Management <ul><li>Presented by: </li></ul><ul><li>Jeff Scott, </li></ul><ul><li>Library Manager </li></ul><ul><li>City of Casa Grande Public library [email_address] gathernodust.blogspot.com </li></ul>
  2. 2. Hiring <ul><li>Hire the smile, train the skills </li></ul><ul><li>We tend to hire for skills, but fire for characteristics </li></ul><ul><li>The “right fit” is more than what is on paper </li></ul>
  3. 3. Probationary Period <ul><li>Only time person is “at-will” employee </li></ul><ul><li>Purpose is to demonstrate what employee will be like </li></ul><ul><li>It is not a formality </li></ul><ul><li>Red flags are indications of employee performance </li></ul>
  4. 4. First Time? <ul><li>Rules for Baby Managers: (http://fortifyservices.blogspot.com/2007/02/headeaches-for-newly-promoted-managers.html) </li></ul><ul><ul><li>Deal with any resentment </li></ul></ul><ul><ul><li>No favoritism </li></ul></ul><ul><ul><li>No gossiping </li></ul></ul><ul><ul><li>DELEGATING </li></ul></ul><ul><ul><li>What is a win? </li></ul></ul>
  5. 5. Duties not descriptions <ul><li>What do your employees do all day? </li></ul><ul><li>Write it up </li></ul><ul><li>Instructions for the next person </li></ul><ul><li>Clear guidelines as to what is expected </li></ul>
  6. 6. Sample: Librarian <ul><li>50% reference services </li></ul><ul><li>20% collection development </li></ul><ul><li>15% marketing </li></ul><ul><li>10% supervising </li></ul><ul><li>5% programming </li></ul>
  7. 7. Show an interest <ul><li>Show an interest </li></ul><ul><li>Don't micromanage </li></ul><ul><li>Staff don't have to explain what they do everytime they ask for something. </li></ul><ul><li>90-30 rule </li></ul>
  8. 8. Hold people accountable <ul><li>Conversation about problems </li></ul><ul><li>Verbal warning </li></ul><ul><li>Written warning </li></ul><ul><li>Harsher written warning </li></ul><ul><li>Time period to improve warning </li></ul>
  9. 9. When do I have a problem <ul><li>Not getting it? Expectations must be clear. </li></ul><ul><li>Dealing with disagreements: </li></ul><ul><ul><li>Just two don't mix? </li></ul></ul><ul><ul><li>Or one doesn't mix with anyone? </li></ul></ul><ul><li>Who is toxic? examples: </li></ul><ul><ul><li>pleasure in finding fault </li></ul></ul><ul><ul><li>&quot;people skills&quot; need improvement </li></ul></ul>
  10. 10. For you <ul><li>Know that there will be times when the job is emotionally draining. </li></ul><ul><li>Build relationships with your employees </li></ul><ul><li>Get a hobby </li></ul><ul><li>Spend time with family/friends </li></ul><ul><li>Take time off </li></ul><ul><li>You will laugh about some of the hard stuff later </li></ul>

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