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Harness the web and grow your business


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An overview and introduction to social media for more traditional businesses.

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Harness the web and grow your business

  1. 1. Harness The Web andGrow Your Business Joe Drumgoole
  2. 2. The Web – Quick History A network of Networks A network of Websites A network of People A network of Things5-May-2011 ICAI 2
  3. 3. Universal Properties• Componentised • Standardised• Plug and Play • Searchable• Commoditised • Implemented • Free • Global • Open 5-May-2011 ICAI 3
  4. 4. Harness The Web• Might as well try and harness the sea• Ries and Trout – The Over Communicated Society• You’re competing with: – Barack Obama – Lady GaGa – Warren Buffett5-May-2011 ICAI 4
  5. 5. Web = Signal Amplifier• Needs a good signal• Will amplify the good and the bad• Noise will destroy the value• Distinguish between source and amplifier• Be the source5-May-2011 ICAI 5
  6. 6. What Does the Web Enable• Universal Global Broadcast• Selective Attention• Ridiculously easy group forming• Concerted action• Utilisation of Cognitive Surplus• Keeping a copy of everything forever• Democratisation of access5-May-2011 ICAI 6
  7. 7. What Does It Mean for Business• Attention Economy• One click away from oblivion• 24 hour purchasing power• The Internet in our hands• 1.5m on Facebook in Ireland alone• Your customers live here5-May-2011 ICAI 7
  8. 8. The Tools Problem• Its not about the tools – Twitter, Wordpress, Facebook, SlideShare, YouTube, Flickr, Linkedin• Its about You and Your Journey “Tell me and I forget. Teach me and I remember. Involve me and I learn.” Benjamin Franklin5-May-2011 ICAI 8
  9. 9. Social Media Engagement• Its core• Start slow• Learn one piece at a time• Have a conversation• Be prepared to reverse yourself• Be transparent• Apple can manage their conversations – You can’t5-May-2011 ICAI 9
  10. 10. Simple Plan• Blog – Every time you update the website add a blog entry• Mailing list – Start one and let your customers join – watch• Online Group – Watch, curate, converge, extend• Add Facebook and twitter to amplify• Know what you are trying to achieve• Measure it5-May-2011 ICAI 10
  11. 11. You Will Need• A small amount of technology help• SaaS services everywhere• Not something to be offloaded on a junior• Passion + Authority• Time• Don’t vet content – authentic voice5-May-2011 ICAI 11
  12. 12. What Can Go Wrong• Bad in meat space = Worse Online• Fake personas will leak• One way conversations will fail• SPAM will alienate• Social Media “Experts” will confuse• Don’t choke trying to eat the whole elephant5-May-2011 ICAI 12
  13. 13. Screwing Up• Deletion is acceptable• Apologise, retract, restart• Passionate advocacy – dispassionate retraction• No sorry - but.5-May-2011 ICAI 13
  14. 14. The Good Stuff• You will learn more from listening than asking• Accidental knowledge• The group will give itself focus• Don’t over control• Tolerate a certain amount of tension• Use the stats to measure progress5-May-2011 ICAI 14
  15. 15. The Bad Stuff• Internet is full of trolls• Don’t freak out at unintended consequences• Slow engagement should eliminate most surprises5-May-2011 ICAI 15
  16. 16. Take Heart• Warren Buffett still survives on Fax and Phone• It will all be here tomorrow Thank You5-May-2011 ICAI 16