Introduction To Using Skype In Extension

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Introduction and overview of Skype

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  • Welcome Questions - please ask! Using Elluminate basics Disclaimer: NCCE EIT does not support Skype.  If you have a problem with it you will need to deal with Skype or find some other source of support.
  • Skype is a 'freemium' service - which means that they offer basic services for free, but make their money by charging for premium services. For many, their free services are sufficient.  If you find their other services of value, then you'll need to pay for them. Their free services include: VOIP - you can make calls to anyone else using Skype - they have to be logged in at that time - just like using a telephone. This can save a lot of long distance charges.  I also like the fact that I have a headset to get hands free talking. Video - lets  you see who you are talking to.  Gives you a much richer conversation when you can see the body language and facial expressions. Chat - Great for quick questions or just letting someone know something.  Also very useful for sending URLs. Useful for getting phone messages from your secretary - especially while you are on another line. I use it to ask the person 2 doors down if they are ready to go to lunch. Conference Calling - use it for meetings - up to 24 people can join.   What I don't like about the conference calling feature is that if you have to add each person individually - especially if you have to go through a switchboard or something else. File Sharing - Use this to send files back and forth between people. No file size limits Desktop Sharing - this is the newest feature they've added.  You can show me your computer - or I can show you mine.
  • Skype also offers some services that you have to pay for.   I pay for the ability to dial POTS (plain old telephone service) lines.  For $30/year I can dial any number in the US or Canada and talk for as long as I like.  I got this for home and figured why not use it at the office to help cut the costs there.  It doesn't cost me anything extra to save the office some money.   Call forwarding: if I'm not online and you try to call my skype account, it dials my cell phone. Online number: you can get a local number anyplace. So, if you have a lot of family that lives elsewhere in the country, you can get a local number for them to call you for free. Voicemail: people can leave you messages in your Skype voice mailbox. Text messaging costs you 12.9 cents per message to US phones.  (There's cheaper ways to do this.)
  • There are lots of 'extras' available (from the Tools -> Extras menu) from games to recording your calls.   I have used the Skype Call Recorder http://voipcallrecording.com/Skype_Call_Recorder to create a podcast with a Pete Flores in Texas.  We had the video going so we could see each other and pick up on visual cues like when each other was finishing and the other was going to start talking.   They have a new version out now  that I have not tried - http://voipcallrecording.com/MP3_Skype_Recorder This worked very well and I'd recommend it. The Skype Recorder software is Windows only.  I have not been able to find anything as simple (and free) to use on the mac to do this.  If anyone knows of something, please let me know!
  • You can also get "VOIP phones" and use Skype on other devices like mobile devices. I recommend a USB headset for best quality.   You can get these starting at about $20.
  • Introduction To Using Skype In Extension

    1. 1. Introduction to Using Skype In Extension John Dorner Information Management Agent http://jdorner.notlong.com Skype: jdorner4
    2. 2. Why Skype? <ul><li>A 'freemium' service     </li></ul><ul><ul><li>VOIP (voice over internet protocol) </li></ul></ul><ul><ul><li>Video </li></ul></ul><ul><ul><li>Chat (instant messaging) </li></ul></ul><ul><ul><li>Conference calling </li></ul></ul><ul><ul><li>File sharing </li></ul></ul><ul><ul><li>Desktop sharing </li></ul></ul>
    3. 3. Why Skype? <ul><li>Pay services: </li></ul><ul><ul><li>Call phones & cellphones ($30/year) </li></ul></ul><ul><ul><li>Call forwarding (included with plan) </li></ul></ul><ul><ul><li>Online number ($60/year) </li></ul></ul><ul><ul><li>Voicemail ($20/year) </li></ul></ul><ul><ul><li>Text Messaging (12.9¢ ea.) </li></ul></ul>
    4. 4. Why Skype? <ul><li>Extras     </li></ul><ul><ul><li>Create a podcast with Skype Call Recorder http://voipcallrecording.com/Skype_Call_Recorder </li></ul></ul><ul><ul><li>New version: http://voipcallrecording.com/MP3_Skype_Recorder </li></ul></ul>
    5. 5. What do I need? <ul><ul><li>Computer (Windows, Mac or Linux) </li></ul></ul><ul><ul><li>Speakers </li></ul></ul><ul><ul><li>Microphone </li></ul></ul><ul><ul><li>Video Camera (optional) </li></ul></ul><ul><ul><li>Skype software installed  </li></ul></ul><ul><ul><li>Internet connection  </li></ul></ul>
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