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I'd like to share with you my experiences in managing stakeholders, this is just one example of how to go about it..
My chosen step wise approach is a) define the problem, b) fully understand the situation and c) lead discussions to gain consensus on the way forward and with stakeholder buy-in. I consistently worked across many organisational levels and boundaries utilising a variety of communication and negotiation techniques e.g. presenting the problem definition in written form, setting up a dialogue (e.g. conference call/meeting) to openly discuss and iteratively documenting options/conclusions to take forward for stakeholder agreement.
As an overriding principle I strongly believe that acting towards others in a way that engenders trust is a sure fire way of achieving the best outcome for all.
NB for the purpose of anonymity the roles and issue details referenced are hypothetical.