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  • Inorder to establishourselves as Canada’sleadingtechnologycompany, it’s important to invest in the country itself in order to establish a sustainable business operation and producetransformational change in the industries and communitieswe have a presence in. Werank 3rd in total revenue for all Cisco global sales operations, employingapproximately 1,400 employeesnationwide – half of which are committed to R&D.
  • Here are just a few of our other honors and achievements for this fiscal year. As I said right off the bat, Cisco is a great company because of our great people. It’s all about you! You’re the best and YOU make Cisco the best!Thank you!
  • Cisco is committed to do our part as a company that works closely with business and government leadership to drive innovation and improve Canada's great status in the world.In other words, Cisco is committed to furthering the innovation created in, and the productivity of, this country.There are five pillars that guide our investments and drive innovation within Canada: Research & Development, Innovation investments, Smart+Connected Communities, Research Chairs at several post-secondary institutions, and Corporate Social Responsibility programs and initiatives.
  • At Cisco Canada, we believe Canadians are more powerful today than ever when it comes to addressing some of Canada’s most complex social issues thanks to networks; human networks, and technology. Our corporate social responsibility efforts seek to transform organizations and personal lives through technology enablement and employee engagement and volunteerism. In 2012, Cisco invested over $6.7 million in Canadian CSR initiatives through matching gifts, the product grants, cash donations and the Networking Academy.
  • Connected North is a ground-breaking virtual program that will showcase VROC (Virtual Researchers on Call) and Cisco’s innovations in the field of learning. Engage students and support teachers in Inuit schools and communities by leveraging dynamic content and support services using video collaboration. Provide real-time tutorial services and content tied to K-12 curriculum to capture students interest and imagination in a compelling way. Make the classroom experience more exciting and engaging to help drive more successful student outcomes, and give students the opportunity to virtually go wherever their learning takes them. Students can visit and collaborate with other schools, and with mentors across the North. Teachers can also work with other northern communities and provide mentoring, shared experiences and training that is needed, without travel. Partners for this project will include Inuit schools and communities, Cisco Canada and Virtual Researchers on Call (VROC). VROC is an organization that identifies teachers and content providers across Canada who will share their knowledge and experience real-time with students via video technology. For this program VROC will focus on connecting communities to each other. Working with local communities they will identify students, teachers and others (scientists, environmentalists, communities leaders and elders, etc) whose skills and stories can be shared across great distances through the video experience. The current proposal is that the project be executed in four phases. These will include the creation of content that is appropriate and compelling, teacher support programming, student mentorship and tutoring and community to community learning.
  • Anticipated Outcomes will be:Greater student and teacher satisfactionBetter student test scoresSignificant increase in studentparticipation and classroom interactionReduced dropout rates4 Areas of Focus1 Curriculum Enhancement Embed content into curriculum to enhance teacher offering and resources available to schools.Science demonstrationsLab experimentsExpert tutorials and concept discussion2 Teacher MentoringPair teachers in the north with a colleague in the southdiscuss issues facing teachersdiscuss best ways of utilizing VROC content explore other ways of captivating classroomassistance with lesson planning as teacher are generalist teachers.professional development3. Classroom ConnectPrograms to pair classroom in north with one or many in the south to encourage cultural exchange. Classroom to classroom interactionSharing of northern practices such as recording of lands program and combining with classroom to classroom interaction4. Greenhouse in the NorthThrough collaboration with scientists, the school will be building out a greenhouse in their school to provide better dietary options for students who come to school hungry. Also an example of northern generated content shared with the south.
  • The goal of this project is to improve the mental health and well- being of children and youth living in Northern Canada by providing them with access to the mental health expertise available to children living in other regions of the country. However, without sustainable funding, this direct mode of capacity building and service delivery cannot be sustained indefinitely. The primary objective of this three-year project is to enhance capacity of primary care clinicians of children's mental health in Nunavut, Canada. Over a three year pilot phase, Connected North TeleLink program will include: Patient ConsultationsConducted via videoconferencing, patient consultations involve a Psychiatrist or a combination of a Psychiatrist and Psychologist or Social Worker at the near site (SickKids) and a patient, family and other support at the far end (Nunavut). The Psychiatrist conducts a clinical assessment of the patient and provides recommendations that could include a diagnosis, treatment options etc. At the completion of the consultation, a clinical report is written and provided to the patient, caregivers and physician at the far end. Program ConsultationsIn this consultation modality, staff Psychiatrists will continue to meet with various children’s mental health providers in Iqaluit to develop clinical skills, promote knowledge translation and enhance community capacity. Topics of discussion often include mental health challenges, youth in crisis, eating disorders, debriefing and coping strategies, individual youth and their emotions and behaviours, diagnosis, formulation and management. Educational Consultations The topics, timing and modality of presentations are based on a collaborative needs assessment. Presentations include topics such as mood and behavior disorders, substance abuse, trauma, and suicide and self-harm. Anticipated OutcomesIt is anticipated that the evaluation component will demonstrate feasibility, user acceptability and impact on clinicians' practices. A comprehensive knowledge translation and dissemination plan will ensure that research findings are shared with our rural and remote community partners, as well as with the scientific community.
  • Eco-system focused on shared values helps lead to success in support of community solutions.This approach focuses on leveraging each partners core competencies to address social issues and drive sustainable solutions specifically around addressing school drop out ratesSsi MicroKey Partner in donating Satellite Bandwidth Capacity to the school to enable video experienceFederal Gov funding and support will be required to fund and support this initiative: Aboriginal Affairs,Human Resources and Skills Development Canada,Industry CanadaGovernment Relations plan to present opportunity and secure funding – Summa Canada.Brand Extension – Marketing aligned with awareness plan – Social Media, PR etc. Globe and Cisco to develop national editorial and web program to highlight benefits of supporting First Nations People and celebrating program outcome and impact. Through weekly print profiles and dynamic online site, we will create a community of engagement – highlighting social and economic potential in Canada’s NorthChange the conversation by highlighting how a better understanding of First Nations culture informs our Canadian Identity Engage customers and partners in nationwide Social Media Program to extend conversation and call to action for advancing Connectivity Agenda in Canada’s North.Partners: Aboriginal Affairs,HRSDC, Industry Canada National Chamber of Commerce, Conference Board of Canada, Canadian Business for Social ResponsibilityNGO & FoundationsInuit TapiriitKanatami (ITK) is the national Inuit organization in Canada, representing four Inuit regions – Nunatsiavut (Labrador), Nunavik (northern Quebec), Nunavut, and the Inuvialuit Settlement Region in the Northwest Territories.The Gordon Foundation supports the capacity of northern Indigenous communities to share knowledge, collaborate and design new tools that flow from or contribute to the development of their modern treaties. Their programs focus mainly on Nunavut, Yukon and the Northwest Territories, as well as Northern Quebec (Nunavik) and Northern Labrador (Nunatsiavut).
  • Engagement Model - 3 Phased ApproachCommunity Introduction and Engagement - first phase lasted over a year. Required understanding of where to prioritize efforts and build relationships with key partners and what ideal scope and framework of program. Focused on ecosystem building and ensuring right partners are in place, then collectively building out program details and structure desired impact. Conference Board was key to help build relationships and broker discussions to assemble key partnersITK was key to building out relationship with school and help navigate obstacles and roadblocksAqsarniit school a partner in the program to use video in the classrooms to help enhance curriculum and teacher supportGovernment of Nunavut – key in providing support and operational approval for program to occur2. Operational Support & Program Execution – Phase 2 involves rigorous program execution and building in operational support to ensure programmatic elements are continued throughout the durationCisco donation in kind – technology, TP endpoints to enable video linkage and program management to drive forward and engage partners where neededSSi Micro – donation of satellite capacity to enable to the connections between schools and between schools and expertsYork – responsible for building out the evaluation components of the program to underpin the impact that this program can have on students attendance, class participation and involvementVROC – organization that will bring in experts into the classroom, support the program and facilitate sessions with between classrooms and provide assistance to the school where necessary3. Program Metrics / EvaluationYork will provide evaluation that we can then work with to promote the need for bandwidth access across Canada’s NorthVROC will monitor the sessions and teacher engagement and will be key to building out enhanced programming for the school based on needs
  • We have partnered with York University’s Faculty of Education to evaluate the success of the education portion of Connected North. This is an essential piece of the puzzle as it will provide the concrete evidence needed to scale this program and expand it across Canada’s north. A basic scope of their research is:-student questionnaire at the beginning and end of the school year, 30 minutes each time.-several small group student interviews at the beginning and end of the school year that would last 30 minutes each-teacher and principal interviews at beginning, midyear and end that would last 1 hour each-community meeting/townhall toward the end of the year that would last 2 hours.-classroom observations will not be obtrusive or make demands on student or teacher timeWe propose to deliver an interim project report at the end of January 2014 and a final project report in late June 2014. These reports will summarize impacts of the program on students, teachers, the school, and the community as well as the program’s strengths, weaknesses, and areas that need improvement.Informal reports on progress of the project evaluation will be provided on a regular basis throughout the 2013-2014 school year.
  • Put in a mini-cloud diagram, satellite content creation
  • Curriculum enhancement has officially begun and classroom sessions with experts for the are underway as of Sep 30th. Each class will have 1 unit (45 minutes) of curriculum enhancement per week, all initially focused on science. Classroom connect teachers have been matched and will begin sessions within a few weeks.
  • Connected north whitehorse

    1. 1. Cisco CSR & Connected North Transforming Remote Communities Willa Black VP Corporate Affairs Joe Deklic VP Strategic Investments © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
    2. 2. • Become Canada’s #1 IT Company • Be the trusted advisor to customers • Change the conversation • Achieve (exceed!) our goals • Be the best company for our employees • Be the best company for Canada © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Confidential 2 2
    3. 3. • Cisco Canada is 3rd in total revenue for all Cisco global sales operations • 21st in global GDP • Approximately 1,400 employees nationwide, offices in 9 provinces • Approximately half of Cisco Canada staff committed to R&D – facilities in 5 cities • Services Hosted sites in Ontario & Vancouver Transformative Technology & Programs Evergreen Brickworks, Ont & Calgary Science Centers, Museums, Halls of Fame, Schools, Hospitals, Charities .. Civic Council Daily Bread Food Bank, Movember, Juvenile Diabetes Research Fund volunteering and employee fund raising – Corporate matching © 2010 Cisco and/or its affiliates. All rights reserved. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
    4. 4. • Aon Hewitt Canada Top Employer in Canada + GTA for 2013 • Corporate Knights Global 100 Top Sustainable Corporations • Corporate Knights Top Foreign Corporate Citizen • Canada Civic Council A top Cisco Civic Council for 2012 raised +$303,600 +4.3K volunteer hours • Top 50 Most Socially Responsible Companies in Canada • Canada’s Outstanding Employer – The Learning Partnership © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
    5. 5. 5 Pillars Driving Cisco Country Transformation Corporate Social Responsibility Smart+ Connected Communities R&D Clusters University Research Innovation Investment
    6. 6. Corporate Social Responsibility Cisco Canada’s corporate social responsibility efforts seek to transform organizations and personal lives through: 1. Technology enablement 2. Employee engagement 3. Network Academies 4. Connected North In FY12, through matching gifts, product grant program, cash donations and Networking Academy, Cisco invested over $6.7 million in CSR initiatives in Canada © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
    7. 7. Cisco Canada, in collaboration with Governments, Broadband Service Providers, NGOs, Foundations, Media Partners, Cisco Employees, Customers and Partners, will create immersive educational and healthcare solutions to help address the needs of Canada’s Aboriginal peoples. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
    8. 8. 1. Researchers & experts to enhance curricula via video 2. Classroom exchange (north to Engage students and support teachers in Aqsarniit Middle School and the community by leveraging dynamic content and support services using video collaboration south, north to north) 3. Teacher mentoring & support 4. Teacher Professional Development © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
    9. 9. Enhance capacity of primary care clinicians in Nunavut in children's mental health using TelePresence • Capacity Building for support staff in hospitals and nursing stations • Live Remote Youth Patient Consults • Support for Program Partners • Expanded Consultation over time © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
    10. 10. NGO Government Relations Academic Evaluation Business Development Private Foundations Reduce Aboriginal Dropout Rates Brand Extension & Media Partnerships Employee Engagement Service Providers Partners & Customers © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
    11. 11. Community Introduction and Engagement Conference Board GN Aqsarniit School ITK Execution and Sustainability Cisco architecture SSi York VROC ++ Program Metrics / Evaluation York University © 2010 Cisco and/or its affiliates. All rights reserved. Teachers VROC Cisco Confidential 11
    12. 12. VROC is a vehicle to connect learners to knowledge partners like teachers, researchers and professionals in the fields of Science, Technology, Engineering and Math (STEM) through real time video and video conferencing. Virtual Researcher On Call (VROC) is powered by the registered Canadian charity Partners in Research © 2010 Cisco and/or its affiliates. All rights reserved. Through VROC, connected communities can engage students, inspire learning with rich content and present a wide variety of career opportunities. Cisco Confidential 12
    13. 13. SSi Micro installs and maintains satellite networks in some of the world’s most unworkable locations. Today, SSi Micro is the North’s largest Internet Service Provider headquartered in the NWT’s capital city of Yellowknife. SSi provides the satellite capacity that makes the connection within the Connected North Program possible © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
    14. 14. Inuit Tapiriit Kanatami (ITK), formerly Inuit Tapirisat of Canada, is the national voice of 55,000 Inuit living in 53 communities across the Inuvialuit Settlement Region Founded in 1971 ITK represents and promotes the interests of Inuit on a wide variety of environmental, social, cultural, and political, issues and challenges facing Inuit on the national level. ITK has been instrumental in providing organizational support and partnership for Connected North © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
    15. 15. Student Impact Teacher Impact Community Impact © 2010 Cisco and/or its affiliates. All rights reserved. Examine: • reaction to program • learning outcomes • behavioral changes of students, teachers and involved community members The above is done through: • focus groups • individual interviews • questionnaires • classroom observation • town hall meetings • attendance monitoring Cisco Confidential 15
    16. 16. • Over 20,000 students enrolled in programs at 214 Networking Academies 20,246 across Canada, 525 certified instructors and an alumni base of 107,000 with a total contributionICT taught in 2010-2011 students since inception of $46.5 M 525 107,031 instructors preparing the ICT workforce students since inception - 1997 214 organizations nationwide offering Cisco courses © 2010 Cisco and/or its affiliates. All rights reserved. 46.5 Million in-kind contribution to education since launch Cisco Confidential 16
    17. 17. Educational Investment Cisco • 4 MX300s - Iqaluit Aqsarniit Middle School, Grade 6, 7, 8 classrooms • 1 MX300 – ITK Office in Ottawa • 1 MX300 – Northwest Territories. Deh Gah School $500k Cisco Resources & Project Management $300K SSi Micro Satellite Capacity $250K VROC Content Creation $40K Healthcare Investment Cisco Equipment & Sponsorship $220K SSi Micro Satellite Capacity $250K RBC Foundation Sponsorship $250K Sick Kids Program Execution $250K Total Investment (Dollar/In kind) $2M © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
    18. 18. Private Sector Led ( additional schools/hospitals cost money ) • Cisco Vision – Initiated, developed, scoped and executed with Partners Ecosystem Approach & Management • Partner involvement critical to success – need more partners to scale Collaboration is key, programs need to reflect that • Cisco Transformation leveraging core competence of collaboration and bringing people together © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
    19. 19. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Confidential 19 1
    20. 20. Thank you.
    21. 21. V 5+ Years S 2-4 Years E 12-18 Months Be a leader in transforming remote connectivity and collaboration, to extend critical Education and Healthcare services across Canada’s underserved Aboriginal Communities and contribute to thriving communities 5+ years Healthcare Transformation Phase 1 FY13 3-5 years Cisco Tele-psychiatry Scalable, replicable solutions to drive successful patient outcomes • Remote Tele-Psychiatry in Partnership with the Centre for Addiction and Mental Health(CAMH) • Establish video endpoints between Sioux Lookout hospital and CAMH 12-18 months M • Pilot 10 units in phase 1 – est 50 patients • Deliver 500 hours of clinical care in ph 1 • Metrics to be finalized with CAMH and Province of Ontario Health Sevices Education Transformation Phase 1 FY13 3-5 years Video in the Classroom Video in the classroom to enhance delivery and quality of education with inspirational content • Live 2 way video into schools leveraging Virtual Researchers on Call – support curriculum, classroom cultural exchange, teacher mentoring, and professional development 12-18 months •Pilot 3 schools est 60 students in Phase 1 • Teacher input and evaluation •Reduction in drop out rates – currently 75% of Inuits for grade 6 12-18 months © 2010 Cisco and/or its affiliates. All rights reserved. 12-18 months Workforce & Economic Empowerment Phase 1 FY14 3-5 years Distance Learning Programs Improving quality of life for people in underserved communities by providing access to information, skills and workforce placement • Enable skills development via remote learning programs in partnership with Arctic College • Workforce training for employees in mining and resource development 12-18 months sectors • Deliver remote learning programs to 22 communities in Phase 1 •Establish job shadowing programs with local enterprises 12-18 months Cisco Confidential 21
    22. 22. We are here Monitoring metrics, support Pilot Kickoff Pilot Eval Ph 2 planning Teacher Training Technology Deployment Identify school Project start © 2010 Cisco and/or its affiliates. All rights reserved. Needs assessment 6 mths 12 mths 18 mths 2 years Cisco Confidential 22