Human Centered AIOps in the Metaverse
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Nokia Venture Studio - Service Design 2019 Session
- 1. SERVICE DESIGN 2019 Chicago, October 16 2019 Jose de Francisco Head of Venture Studio Nokia Software “IDENTIFYING EARLY WINS” 11:00 AM SESSION TRACK #1
- 2. SERVICE DESIGN 2019 Chicago, October 16 2019 Jose de Francisco Head of Venture Studio Nokia Software “IDENTIFYING EARLY WINS” 11:00 AM SESSION TRACK #1 https://servicedesignweek.iqpc.com/ #ServiceDesign2019
- 3. SERVICE DESIGN 2019 Chicago, October 16 2019 Jose de Francisco Head of Venture Studio Nokia Software “IDENTIFYING EARLY WINS” 11:00 AM SESSION TRACK #1
- 4. Intersecting culture, arts & sciences to design high performance Human-Machine-Systems © 2019 Nokia
- 5. Intersecting culture, arts & sciences to design high performance Human-Machine-Systems © 2019 Nokia
- 6. maya: most advanced, yet acceptable low hanging fruits path of least resistance inflexion points catalysts adjacencies intersections accelerators tensions ripple effects chain reactions shockwaves moving targets perpetual motion friction limbo © 2019 Nokia least effort maximum impact consolidation simplification
- 7. win win-win success reach achieve obtain secure validate fail forward progress change grow demonstrate satisfy delight overcome advance rise recover learn win-moredeliver create-value adapt arrive innovate capture sustain retain transform acquire © 2019 Nokia
- 8. VALUE STREAM JOURNEY (VSJ) FRONT STAGE MAPPING HIGH LOW ZERO HIGHLOWZERO TOUCH VALUE INTERACTION QUALITY © 2019 Nokia
- 9. VALUE STREAM JOURNEY (VSJ) FRONT STAGE MAPPING XX:XX TIME & MOTION EXPERIENCE INDICATOR X HIGH LOW ZERO HIGHLOWZERO TOUCH VALUE INTERACTION QUALITY © 2019 Nokia
- 10. © 2019 Nokia CYBERNETICS CLOSED FEEDBACK LOOP CONTROL FRONT-BACK STAGES CORRELATION
- 11. © 2019 Nokia CYBERNETICS CLOSED FEEDBACK LOOP CONTROL FRONT-BACK STAGES CORRELATION
- 12. SITUATIONAL AWARENESS SENSE MAKING INSIGHT OPPORTUNITY WHY WHAT HOW WHEN WHO © 2019 Nokia
- 13. DELTAS GAPS KEEP OPTIMIZE NEWDISCARD ON TARGETWASTE CURRENT STATE FUTURE TARGET STATE OUTCOMES LAGGING INDICATORS ASSETS LEADING INDICATORS © 2019 Nokia
- 14. https://en.wikipedia.org/wiki/Mona_Lisa#/media/File:Mona_Lisa,_by_Leonardo_da_Vinci,_from_C2RMF_retouched.jpg https://en.wikipedia.org/wiki/Mona_Lisa#/media/File:Gioconda_(copia_del_Museo_del_Prado_restaurada).jpg https://en.wikipedia.org/wiki/Mona_Lisa#/media/File:Isleworthml.JPG https://en.wikipedia.org/wiki/Mona_Lisa#/media/File:Raffaello_Sanzio_-_Portrait_of_a_Woman_-_WGA18948.jpg Lo Fi Proto Mid Fi Proto Production Serializing LeonardoRaphael Leonardo Leonardo’s Bottega ISLEWORTH LOUVRE EL PRADO
- 15. explore in lo-fi shape in mid-fi define in hi-fi QXbD’s DPC DESIGN & PROTOTYPING CYCLES EOS, Early Optimal Solution calibrate in soft launch continuous optimization © 2019 Nokia controlled failure zone A/../N ALPHAS A/B BETAS A/A’ ALPHAS
- 16. COMPLACENT OPTIMISM CONDITIONAL OPTIMISM © 2019 Nokia
- 17. © 2019 Nokia CYBERNETICS HSM, HUMAN-MACHINE-SYSTEM, DESIGN INTERACTION MAPPING: CONFUSSION MATRIX positive positivenegative negative ASSUMPTION / PREDICTION ACTUAL OUTCOME
- 18. © 2019 Nokia scouting ethnography shadowing secondary research consulting benchmarking back engineering sourcing co-creating crowdsourcing advisory board intellectual property dogfooding experimentation in-house know-how grassroots initiatives collaboration hubs meetups mentors executive angels sponsors leadership mandate BOTTOM-UP partnerships ecosystem INSIDE-OUT OUTSIDE-IN TOP-DOWN user groups lead user innovation insider program garage stakeholder buy-in moonlighting
- 19. © 2019 Nokia https://en.wikipedia.org/wiki/Flatland#/media/File:Houghton_EC85_Ab264_884f_-_Flatland,_cover.jpg
- 20. scale scope speed human machine system psychology physiology sociology next gen legacy hybrid breath deep wide © 2019 Nokia
- 21. RETIRE RECYCLE REPURPOSE RESTYLE REPAIR REFACTOR REDESIGN RETHINK © 2019 Nokia HIGH LOW ZERO HIGHLOWZERO TOUCH VALUE
- 22. maya: most advanced, yet acceptable low hanging fruits path of least resistance inflexion points catalysts adjacencies intersections accelerators tensions ripple effects chain reactions shockwaves moving targets perpetual motion friction limbo © 2019 Nokia least effort maximum impact consolidation simplification
