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John Vaughan resume (2013)

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John Vaughan resume (2013)

  1. 1. John Vaughan 115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com Voice: 973.265.4684 email: jcvaughan@jcvtcs.com 1 You can use this interactive Resume as a handy way to navigate my Website, too. Click a link in the resume to open the appropriate page on http://www.jcvtcs.com. http://www.facebook.com/TheCommunicationStudio http://www.linkedin.com/in/jvprofile http://www.facebook.com/JohnCVaughan http://www.youtube.com/channel/UCefL22PSooEXFMiNz RJPC2w?feature=guide Summary Seasoned Senior Interactive Architect and Lead of User Experience Design, Usability, and Documentation teams at Fortune 500 companies. Very strong financial, transactional and workflow. Implement user experience process in design, teams, and enterprise. Creative and insightful, with excellent analytical and communication skills. Called upon to mentor, integrate, articulate and motivate across disciplines. I offer a unique combination of business understanding, technical acumen, creative talent and strategic insight. Adaptable, innovative and insightful, I "hit the ground running" and excel in a challenging environment. Skills Prototyping & Modeling, Information Architecture, Process (Agile), Mobile, Social, Best Practices, human factors, GUI design, business requirements, workflow, customer centricity, templates, stylesheets, look & feel, behaviors, heuristics, style guides, preferences, profiles, training, responsive design, content strategy, storyboarding, online help, site evaluation, accessibility Software & Platforms HTML5, CSS3, Stylesheets, SharePoint, jQuery, DreamWeaver, Fireworks, Photoshop, MS Word templates, Javascript, XML, dotNET, ASP, JSP, JSF, PowerPoint, MindJet, MicroStrategy, UNIX shell, Visual Basic Domain Experience Here’s a snapshot overview of the market areas I tend to work in and the type of work I do: Click on it to pop up a window that allows you to tour my online portfolio by topic.
  2. 2. John Vaughan 115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com Voice: 973.265.4684 email: jcvaughan@jcvtcs.com 2 Professional Experience Solutions: In virtually every engagement, I provide the following range of tools & services as a Senior User Experience Design Practitioner: Evaluation & needs assessment, business requirements, content inventory, “best practices”, design specifications, stakeholder liaison (business, technical, marketing), prototype site modeling, navigation & structure, user assistance, wireframes, templates, personas, style guides Recent Projects Jul 2013 Feb 2014 HP Curran Appraisals Workflow and process-oriented redesign of customer-facing B2C service. Focus on: customer acquisition (“turning visitors into clients”), client project management, and online payment. Biggest challenge: HP Curran actually services two very different business audiences – Arts & Antiques and “Building Deconstruction”. May 2013 Jul 2013 MuayThai Chinnarach This Thai kickboxing martial arts (“the Art of Eight Limbs”) training camp website really needed a makeover. Edited their collateral, reorganized it, and re-skinned it, adding mobile capability. (Work in Progress) Sep 2012 Feb 2013 Karmak Usability analysis and design for a suite of business solution products oriented to the commercial transportation (trucking) industry. In-depth customer engagement, codify and implement “best practices” in documentation and process templates, solutions for migration of product design across platforms. Jul 2012 Aug 2012 NBC Universal NBC TVROCS is a "heavy lifting" workflow application used for analyzing Nielsen market data. Challenges: Very complex, workflow-oriented and largely undocumented, confusing and cumbersome UI. Solutions: High-level redesign involving reorganization and layout of existing functionality with an eye towards usage, styling, best practices. Dec 2011 Feb 2012 Grey Group - Pradaxa Lead UX for their pharma client Pradaxa. UX analysis, design recommendations, and demosite solution models for legacy website, mobile site, unbranded site, and co-pay calculator. Content strategy (audience themes and acquisition paths), integration of social networking, and design solutions for targeted “caring influencer” microsite.
  3. 3. John Vaughan 115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com Voice: 973.265.4684 email: jcvaughan@jcvtcs.com 3 Sep 2011 Nov 2011 Informa Investment Solutions UX, Information Architecture & UI design and branded packaging of Informa's wealth management product suite, which are marketed as "white label" services to Blue Chip financial clients. Target Deliverable: Clickable prototype DemoSite, integration of Informa’s brand styling, implement “best practices” standards, improve usability. Jun 2011 Jul 2011 United Healthcare Guide content strategy in redesigning Employer, Broker and Member websites. UX leadership, templates, and techniques: Content Inventory, Heuristic Analysis, Taxonomy, Solutions Matrix and Staff Mentoring. Mar 2011 May 2011 KPMG Perform a “CSS Cleanup” on KPMG’s existing public site, with a focus on information architecture, best practices, accessibility standards, clear terminology, removing redundant code, integration with SharePoint, and good process. Feb 2011 Mar 2011 Lead-Free Kids Merkley +Partners asked us to guide their redesign this public-facing self-service health site, a partnership between the EPA and the Ad Council. We simplified the UI, targeted the audience, social networking edge, and focused on immediate “calls to action”. Clients 2007 - 2010 5 mo Information Builders customer-facing Template and Customizable Styling System 5 mo Chubb Insurance enterprise workflow and portal integration 4 mo Bell Labs (Alcatel) enterprise-oriented social networking and collaboration 2 mo Ingersoll-Rand enterprise-wide intranets based on SharePoint 2 mo Queens College Migrate institutional website to SharePoint 1 mo Mercedes-Benz customer-centric sales support for "point of sale" 2 mo Sealed Air portaled B2B and B2C site 8 mo US Military Academy West Point university library website 6 mo Allied North America national corporate intranet on SharePoint 1 mo Cap Gemini Content Strategy solutions & modeling 3 mo The Hartford wealth management for high net worth audience 3 mo Prudential Insurance new private label product, point of sale 2 mo Advertising Database advertising contact management
  4. 4. John Vaughan 115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com Voice: 973.265.4684 email: jcvaughan@jcvtcs.com 4 Clients 1998 - 2006 SCANA Business Edge Solutions Conchango ABN-AMRO The NIA Group Schoolnet Standard & Poors Credit Suisse Bunge Global Markets Kyocera/Mita City of New York Deutsche Bank Ernst & Young BT&R PostalWorks AT&T Labs Sumitomo Bank CD-Now NBC Market Research NAA / ESA Staff Positions Dec 2001 Jul 2002 Staff: Morgan Stanley Equity Research, Lead Interface Design Usability champion and interaction design architect for flagship Equity ResearchLink client- facing equity research website. Liaise to Business Unit. Enterprise-wide standards. Jan 2000 Feb 2001 Staff: Immersant (Bowne), Senior Interactive Architect Lead "human factors" expert, usability analyst and interaction designer at this corporate- oriented internet service bureau design shop. Attract and satisfy corporate clients. May 1997 Jan 1998 Staff: Dow Jones Markets, Interface & Documentation Manager Supervised user experience and documentation practice for e-commerce Transactions Development Group (TDG). Primary client contact in developing all aspects of UI design. Feb 1994 Jan 1997 Staff: Instinet (Reuters), Lead Information Architect UX Design expert for the Order Management System (OMS), online stock trading and portfolio management and software development groups across the enterprise, oversaw compliance with Reuters performance standards, implemented enterprise-wide Intranet. Established and successfully operated The Communication Studio Inc one of the first user interface design / usability service bureaus in the country. Some of my early clients: AT&T, Autozone, Bank of America, BBDO, Booz-Allen & Hamilton, Chase, Citibank, CSPI, Dun & Bradstreet, IBM, IBM Marketing, Indiana University, Information Industry Assoc., NBC, Nynex, Pacific Bell, Prime Computer, Sony Corporation, Texas Instruments, Telerate SportsTicker, WETA
  5. 5. John Vaughan 115 Minnehaha Blvd, Lake Hiawatha, NJ 07034 website: http://www.jcvtcs.com Voice: 973.265.4684 email: jcvaughan@jcvtcs.com 5 Education New York University Master's degree in Interactive Telecommunications Program Scholarship; one of first graduates of the program MIT Technical courses in animation and video; active with the Media Lab Boston University Master's degree in Educational Media / Instructional TV Residency at WGBH New Video Workshop; educational merit scholarship Tufts University BA in History : Projects in video, media, and communications; self-directed studies in light & color; Naval ROTC and work scholarships State Art School Oslo, Norway : Courses in graphic arts, sculpture and color theory

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