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Multi Generational Learning

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Generational differences and their impact instructional design.

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Multi Generational Learning

  1. 1. Multi-Generational Learning in the Workplace: Overview and Instructional Design Considerations Wednesday, February 25, 2009 By Janet Clarey Brandon Hall Research
  2. 2. Ways to Participate 1. E-mail your questions and comments to janet@brandon- hall.com 2. TWEET! – send Twitter messages to your followers, and to me at @jclarey - use #BrandonHall in your tweets so we can find them 3. Text Chat during the webinar – we will monitor and respond
  3. 3. Your Brandon Hall Research Moderators Tom Werner Richard Nantel Gary Woodill Janet Clarey Presenter
  4. 4. Agree or not? 1. There are “digital natives” and “digital immigrants.” 2. Younger people are masters of technology. 3. Older people are not tech savvy. 4. Popular claims about generational traits are based on solid research. 5. There are generational learning styles.
  5. 5. Addressing Bias “When you were born influences your personality & attitudes more than does the family that raised you.” – Jean Tw enge, Author of the book Generation M e
  6. 6. Researcher’s Bias
  7. 7. Personal Bias
  8. 8. Definition “A generation is defined by a common age location in history and a collective peer personality.” – Neil How e & W illiam Strauss, pioneers in the field of generational studies
  9. 9. Values © Photographer: Geotrac | Agency: Dreamstime.com
  10. 10. Agree or not? Views Toward Boomers Gen Xers Millennials Level of Trust Confident of self, not Low toward authority High toward authority authority Trust, Loyalty, Admiration, Career goals Loyalty to institutions Cynical Considered naive Committed Most admire Taking charge Creating enterprise Following a hero of integrity Career Goals Build a stellar career Build a portable Build parallel careers career © Photographer: Geotrac | Agency: Dreamstime.com
  11. 11. Agree or not? Views Toward Boomers Gen Xers Millennials Rewards Title and corner office Freedom not to do Meaningful work Rewards, Family Parent-child Receding Distant Intruding involvement Having children Controlled Doubtful Definite Family Life Indulged as children Alienated as children Protected as children © Photographer: Geotrac | Agency: Dreamstime.com
  12. 12. Agree or not? Views Toward Boomers Gen Xers Millennials Education Freedom of expression Pragmatic Structure of Education, Evaluation, Politics, Big question accountability Evaluation Once a year with “Sorry, but how am I Feedback whenever I documentation doing?” want it Political Orientation Attack oppression Apathetic, individual Crave community The big question What does it mean? Does it work? How do we build it? © Photographer: Geotrac | Agency: Dreamstime.com
  13. 13. Born prior to 1946 Matures / Silent / Veterans / Traditionalist Generation “Tell me what to do.” Matures
  14. 14. I’ve paid my dues and am looking forward to What they say retirement. I’ve dedicated many years to my job. I like structured training and knowing the ground rules. I’m open to learning “on the computer.” I don’t like to spill my guts to a group.
  15. 15. 1946 – 1964 Baby Boomers Usually broken into two groups: 1946 to 1955 and then 1956 to 1964 “Show me what to do.” Baby boomers
  16. 16. I guess I’m a workaholic. I’ve had a big influence What they say on policy at my job. I am used to formal learning in a classroom. Some of the newer online stuff confuses me (not like that younger generation!) I like to take notes and attend training to advance my career.
  17. 17. 1965 – 1980 Generation X “Why do I need to learn this?” Generation X
  18. 18. I work to live. I like on- What they say the-job training and self-study. I view myself as a natural multi-tasker. Technology isn’t really a big deal for me. I really need to know that I’ll be more valuable after attending training. I need clear, consistent expectations.
  19. 19. 1980s – 1990s Gen Y /Millennials “Connect me to what I need.” Millennials
  20. 20. I like hands-on learning and collaboration. What they say Technology is just a part of life. I’m usually ‘connected.’ I like structured face-to-face learning. I like to get a lot of feedback. I think learning should be fun. I seek the expertise of my network. I like quick exchanges and stories.
  21. 21. Generation ? Gary with Geoffrey & Katie
  22. 22. The Connected Worker © Photographer: Geotrac | Agency: Dreamstime.com
  23. 23. I’m only as good as my network.” © Photographer: Geotrac | Agency: Dreamstime.com
  24. 24. Facebook friends = 2,700 Twitter followers = 11,000 Linked In = 500 The Crowd
  25. 25. Similarities •Not everyone wants to learn on computers Similarities •Everyone wants to learn •Heavy tech users tend to have similar characteristics © Photographer: Geotrac | Agency: Dreamstime.com
  26. 26. Other variables •Workplace culture •People change as they get older •Exposure to technology •Socio-cultural differences Variables © Photographer: Geotrac | Agency: Dreamstime.com
  27. 27. …what the research says… Research
  28. 28. The digital native / digital immigrant debate Natives & Immigrants
  29. 29. Prior experience Your learners are looking to you
  30. 30. The digital native/digital immigrant debate Di gi ta l wi s d o m
  31. 31. Instructional Design Implications Instructional Design Implications •No solid research to design differently for different generations •Digital Native / Immigrant categorization can create dichotomies
  32. 32. Instructional Design In str Implications uc •There are no “generational tio na l D es ig learning styles” n Im pli ca tio ns •Too many other variables apply (same problem as “learning styles”)
  33. 33. Off-the-shelf, Virtual Classroom pre-built courses Synchronous Learning • Instructor-led, Real time, Online • Ready-to-use content (courseware) • Connecting geographical disperse • Easy to find: IT skills, leadership, safety learners • Hard to find: very specific, job-related skills • Groups of learners meet together Authoring Tools First Gen Self-Paced, Self-Service Online Learning • 24 X 7 X 365 access to courses • Custom development • Completed at learner’s own pace • Screen design and layout Learning Management System • Remediation and feedback are • Interactive exercises automated • Tests, Quiz, Assessment LMS • Developed once, used many times • Simulations • Automated scoring and completion status • Central Access to Learning • Individualized Learning Plans Learning Content • Reporting & Completion Tracking Management • Instructor-Led Training Scheduling Informal Learning, • Launch and track online learning Knowledge On Demand • Manage large-scale development • Certification Management (workflow) • Competency Management • Just-in-time, anywhere, anytime • Reusable learning content • Capture and retain organizational • Searchable repository of source knowledge material • Facilitates collaboration Source: Bryan Chapman
  34. 34. Second Gen Rated Content Formal Networks of People Self-Educating Users Related Content Tagged Content Cost Savings Reviewed Content Content Source: Saba
  35. 35. Context Source: Joe Kristy, IBM Global Business Services
  36. 36. Action Plan 1. Learn the theories behind your craft 2. Use new tools and apply them in your own work 3. Apply the research, avoid the hype Action Plan
  37. 37. Other reading Other reading
  38. 38. Follow-up questions? 1. E-mail your questions and comments to janet@brandon- hall.com 2. TWEET! @jclarey
  39. 39. Slide info Slides will be emailed to you. Thanks! Brandon Hall Research brandon-hall.com Janet Clarey, Sr. Researcher

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