Twitter for Trainers: What Can You Do in 140 Characters?

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Suggestions for ways to use Twitter to extend and enhance training programs.

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Twitter for Trainers: What Can You Do in 140 Characters?

  1. 1. What Can You Do in 140 Characters? Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  2. 2. Intros <ul><li>What is your biggest challenge in delivering effective customer service? </li></ul><ul><li>Please tell us your name, location, and the biggest challenge you face as a new supervisor. </li></ul><ul><li>What is one thing you already know about this topic? </li></ul><ul><li>What is one thing you want to know about this topic? </li></ul><ul><li>What training have you already had on this topic? </li></ul><ul><li>What did you find most difficult during your first week on the job? </li></ul><ul><li>Please share the best leadership advice you ever received. </li></ul><ul><li>Please share the most helpful feedback you ever received. </li></ul><ul><li>Please share your one best tip for a new hire. </li></ul><ul><li>Please share the most unhelpful performance review feedback you ever received or heard of another receiving. </li></ul>Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  3. 3. Prework <ul><li>Prior to class, please read the article “Safety Strategies for the 21st Century” at www.acme.com and be prepared to discuss it. </li></ul><ul><li>Please review the list of safety issues at www.acme.com and choose the one or two most relevant to your own situation. </li></ul><ul><li>Please prepare your personal mission statement and bring it to class </li></ul><ul><li>Please see the video at www.youtube.com/bozarth3. Prepare a list of three questions you would ask in this situation. </li></ul><ul><li>For the next three days please try to keep a detailed list of your activities: meetings, hallway conversations, time spent on email, etc. </li></ul><ul><li>Prior to class, please Google “emotional intelligence.” What are the benefits of developing in this way? </li></ul>Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  4. 4. Continue Conversations <ul><li>Offer a new question or topic every few days, again encouraging learners to engage with one another. </li></ul><ul><li>Continually ask: “How have you been applying the information from last week’s session? </li></ul><ul><li>“ What challenges do you see?” or “What else do you need to know to maximize your learning?” </li></ul><ul><li>Tweet quick reminders about assignments. </li></ul><ul><li>Offer links to interesting articles or websites. </li></ul><ul><li>Use Twitter as an advance organizer, providing information about upcoming topics or course content. </li></ul><ul><li>Encourage learners to follow an expert in the industry (sales, insurance, medical policymaking, etc.) or author. For instance, learners in a leadership course might choose to follow @stephenrcovey or The Leadership Challenge: @TLCTalk. </li></ul>Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  5. 5. Debate (opposite pov) <ul><li>Discuss pros and cons of organizations blocking sites like Facebook and YouTube. </li></ul><ul><li>Discuss the advantages and disadvantages of offering workers longevity pay. </li></ul>Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  6. 6. Reflection <ul><li>What did you find interesting or surprising? </li></ul><ul><li>Did this solve any problem for you? How? </li></ul><ul><li>What did you disagree with? </li></ul><ul><li>What observations or comments would you like to add? </li></ul><ul><li>What point did you find especially novel or useful? </li></ul><ul><li>What wasn’t clear? </li></ul><ul><li>Do you agree or disagree that there is no such thing as ROI in training? </li></ul><ul><li>The article offers ten critical points. How many do you agree/disagree with? </li></ul><ul><li>How does this tie in to our discussion last week? </li></ul><ul><li>How does the Kouzes and Posner leadership model differ from the situational leadership model? </li></ul><ul><li>How can you apply this to your work? </li></ul>Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  7. 7. Round Robin <ul><li>Assign learners numbers: </li></ul><ul><li>Number 1 asks a question based on course content; </li></ul><ul><li>number 2 answers it. </li></ul><ul><li>Then number 2 asks a new question. Number 3 answers that one, and so on. </li></ul><ul><li>The person with the final number then writes one last question to be answered by number 1. </li></ul>Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  8. 8. Brainstorm/Poll <ul><li>What do you see affecting sales most in your region? </li></ul><ul><li>What would you say are key moments in the company history? </li></ul><ul><li>What do you think should be modified on the revised JL-784? </li></ul><ul><li>(Twitpoll) </li></ul>Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  9. 9. Formative Eval <ul><li>Summarize our discussion of change management strategies. </li></ul><ul><li>Tweet one key point (no repeats) from yesterday’s class. </li></ul><ul><li>Tweet one key idea from the Covey reading. </li></ul><ul><li>Conduct an A to Z summary (no repeats). Each learner tweet one thing he or she has learned. Each item should start with a different letter of the alphabet, from A to Z with no repeats. An example is shown in Figure 2.9 (remember to read from bottom </li></ul>Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  10. 10. What Can You Do in 140 Characters? Bozarth, J. Social Media for Trainers . Pfeiffer 2010. Join me on Twitter! @JaneBozarth

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