The Customer EXperience Revolution
Fall 2013 Update
The Customer Experience Revolution
Goes into its Second Printing!
The Customer Experience Revolution Goes into its Second Printing!
We are pleased to let you know that the Customer Experie...
The Customer Experience Revolution on the Radio
On John Hockenberry’s The TakeAway program on NPR News
How has customer se...
The Customer Experience Revolution in the Classroom
Online Marketing Strategies Course at
The University of California at ...
The Customer Experience Revolution Live on the Internet
The Customer Experience Revolution: Lessons about Being Different,...
The Customer Experience Revolution on the Road
Customer Experience - Winners, Losers and the Ones to Watch! | October
15, ...
The Customer Experience Revolution on the Road
The Market Research Event 2013: Channeling Simplicity - Designing The
Simpl...
The Customer Experience Revolution on the Road
Total User Experience 2013: Cross Channel Experience Design: Craft a
Unifor...
The Customer EXperience Revolution
By Jeofrey Bean and Sean Van Tyne
Available from
Amazon B&N Brigantine Media
The Customer EXperience Revolution
By Jeofrey Bean and Sean Van Tyne
Available from
Amazon B&N Brigantine Media
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Customer Experience book Update: The Customer Experience Revolution Goes into its Second Printing, More

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The Customer Experience Revolution Goes into its Second Printing, Interview On John Hockenberry’s The TakeAway program on NPR News; Online Marketing Strategies Course at The University of California at San Diego, The Customer Experience Revolution Live on the Internet, The Customer Experience Revolution at CXPA Jeofrey Bean Speaker; The Market Research Event 2013 Sean Van Tyne Speaker, Total User Experience 2013 Sean Van Tyne keynote speaker, best business books, leadership books, customer experience, customer loyalty, customer retention, brand loyalty, customer experience management, books on leadership, best investing books, best investment books, customer service experience, customer retention strategies, top leadership books, customer retention strategies, steve jobs book, steve jobs books, starbucks book, customer experience strategy, customer experience design, customer experience quotes, customer experience consulting, improve customer experience, improving customer experience, customer experience research, customer experience expert, the customer experience revolution, customer experience books

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Customer Experience book Update: The Customer Experience Revolution Goes into its Second Printing, More

  1. 1. The Customer EXperience Revolution Fall 2013 Update The Customer Experience Revolution Goes into its Second Printing!
  2. 2. The Customer Experience Revolution Goes into its Second Printing! We are pleased to let you know that the Customer Experience Revolution is now in its second printing. Save your original copy it’s now a collector’s item! The Customer Experience Revolution has crossed into multiple categories according to Amazon, Nielsen BookScan and the publisher Brigantine Media. A sample of the categories include: leadership books, business books, investing books, brand loyalty, customer loyalty, customer retention, customer experience management and customer experience strategy. During its first 15 months The Customer Experience Revolution and the people and insights in it have been recognized by companies, associations and universities for its contributions to business leadership. Here is a partial listing: Companies include: Oracle USA, Oracle Finland, LPL Financial, CoreLogic, Mitchell International, J.D. Power and Associates Associations: Society of Consumer Affairs Professionals (SOCAP), International Institute of Business Analysis, UCLA Anderson School of Management Alumni Assoc, Customer Experience Professionals Association Universities: Mihaylo College of Business and Economics at California State University, Fullerton, California State University at Fullerton Professional Development Certificate Programs, American Public University, Wayne State University, The Customer Experience Institute and University of California at San Diego
  3. 3. The Customer Experience Revolution on the Radio On John Hockenberry’s The TakeAway program on NPR News How has customer service and customer experience contributed to Amazon’s global success? Jeofrey Bean was interviewed by John Hockenberry host of the The TakeAway program on National Public Radio (NPR News). The interview was live on WNYC and played throughout the NPR radio network July 30, 2013. Amazon is adding 7,000 jobs. How has customer service and customer experience contributed to Amazon’s global success? Jeofrey Bean, author of The Customer Experience Revolution, explores that question. Click here and go to TheTakeAway news program to listen PODCAST of John Hockenberry interviewing Jeofrey Bean about Amazon
  4. 4. The Customer Experience Revolution in the Classroom Online Marketing Strategies Course at The University of California at San Diego includes User Experience and Customer Experience Strategic Advantages September 23, 2013 – November 25, 2013 | La Jolla, Ca More than ever, the cornerstone of every effective marketing plan should be an online marketing strategy. Explore website design, digital concierge, search engine optimization (SEO), pay-per-click advertising, social media marketing, e-mail marketing, mobile marketing, metrics of success and additional digital marketing choices. Jeofrey Bean instructs this in-class course that includes the latest in user experience (UX) and customer experience (CX) advantages for developing effective internet marketing strategies for web sites and mobile. You will leave the class with an actionable and effective internet marketing plan covering best practices as well as creative online marketing ideas. To find out more or to register go to the University of California at San Diego Extension Click Here
  5. 5. The Customer Experience Revolution Live on the Internet The Customer Experience Revolution: Lessons about Being Different, More Profitable and Sustainable from the Best | November 8, 2013 12noon ET / 9am PT |Access with your PC, smartphone or tablet! | Hosted by The Customer Experience Institute Jeofrey Bean, author of the landmark business leadership book The Customer Experience Revolution - How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever, with Sean Van Tyne, will discuss the best practices and leadership decisions of the “experience makers.”Access this live event using your PC, smartphone or tablet Resister here!
  6. 6. The Customer Experience Revolution on the Road Customer Experience - Winners, Losers and the Ones to Watch! | October 15, 2013 |Irvine, Ca | Sponsored by The Customer Experience Professionals Association (CXPA) | Hosted by Cisco The best practices and extraordinary results of customer experience leaders have created winners, losers and ones to watch in the marketplace. Jeofrey Bean will discuss winners, losers and companies to watch and what it means for all businesses striving to be different, more profitable and sustainable including: Tesla, Square, Best Buy, Amazon, Sony, Nokia, Microsoft, Uber and others. Join speaker Jeofrey Bean at Cisco for this engaging CXPA presentation and discussion Register here!
  7. 7. The Customer Experience Revolution on the Road The Market Research Event 2013: Channeling Simplicity - Designing The Simplest, Most Delightful User Experiences Session| October 21-23 2013 | Gaylord Opryland Hotel, Nashville, Tennessee Uniting over 1000 participants, TMRE couple best in class business cases with professional development sessions building skills like data visualization, story- telling and strategic thinking and transforming researchers into game changers. Join Sean Van Tyne for his session, Channeling Simplicity: Designing The Simplest, Most Delightful User Experiences. Register Now and use code: TMRE13SV for a 20% discount!| Download Brochure
  8. 8. The Customer Experience Revolution on the Road Total User Experience 2013: Cross Channel Experience Design: Craft a Uniform Experience Across Sales Channels and Touchpoints Keynote| November 7 & 8 | San Diego Creating optimal user experiences promotes loyalty and builds brand value. The challenge for today’s designers, developers and product managers is crafting an experience that provides value to the user and is consistent throughout the product line. Solving these challenges begins with the user - the customer – and what we understand about their wants and needs. Join Sean Van Tyne for his Keynote, Cross Channel Experience Design: Craft a uniform experience across sales channels and touchpoints. Download Brochure
  9. 9. The Customer EXperience Revolution By Jeofrey Bean and Sean Van Tyne Available from Amazon B&N Brigantine Media
  10. 10. The Customer EXperience Revolution By Jeofrey Bean and Sean Van Tyne Available from Amazon B&N Brigantine Media

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