- San Diego, California, United States
- Work Educator, speaker, author of the books Customer Experience Rules! and best-selling customer experience book ‘The Customer Experience Revolution - How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever’, with Sean Van Tyne, pub'd
- Industry Education
- Website www.delmarresearch.com
- Recent conference talks
- About Customer experience expert educator speaker 858-334-9266 As Principal of Del Mar Research he guides clients to successful customer experience decisions Author of 2 customer experience books. Latest Customer Experience Rules! 52 best practices of CX leaders First book The Customer Experience Revolution: How Companies like Apple, Amazon and Starbucks Have Changed Business Forever, with Sean Van Tyne, a best-selling CX book Instructs Advanced Digital Marketing + The Customer Experience course & 2 day workshop at UC San Diego Recognized as keynote speaker at venues including J.D. Power Awards Summit + guest on John Hockenberry’s “The TakeAway” radio show on National Public Radio
