Library Assessment Jennifer Rutner Program Coordinator for Marketing and Assessment Columbia University Libraries
<ul><li>“ To assess, in general, is to determine the importance, size, or value of; to evaluate. Library staff assess oper...
culture of assessment <ul><li>A  Culture of Assessment  is an organizational environment in which  decisions are based on ...
why assess? <ul><li>Desire to know more about your customers </li></ul><ul><li>Investigation of possible new library servi...
effective assessment <ul><li>Library leadership </li></ul><ul><li>Customer-centered library staff </li></ul>Keys to Effect...
assessment librarian <ul><li>“ Assessment Librarian” </li></ul><ul><li>“ Assessment Coordinator” </li></ul><ul><li>“ Proce...
assessment librarian <ul><li>Understands libraries </li></ul><ul><li>Standing and established relationships within the org...
assessment librarian <ul><li>Analyzes, interprets, reports on data </li></ul><ul><li>Advises staff on assessment projects ...
assessment tools <ul><li>Surveys </li></ul><ul><li>Focus groups </li></ul><ul><li>Interviews </li></ul><ul><li>Observation...
LibQual+ Survey <ul><li>www.libqual.org </li></ul><ul><li>“ 22 questions and a box” </li></ul><ul><ul><li>Affect of Servic...
reference assessment <ul><li>Bibliographic instruction </li></ul><ul><li>Information literacy instruction </li></ul><ul><l...
assessment @ CUL <ul><li>CUL Assessment Plan </li></ul><ul><li>Digital Social Sciences Center </li></ul><ul><li>Digital Hu...
assessment working group <ul><li>Charge:   </li></ul><ul><li>Initiate, support, and monitor a sustainable Assessment Progr...
planning <ul><li>Assess  early  and often </li></ul><ul><li>Understand the  goals  of the project </li></ul><ul><li>Define...
challenges
resources <ul><li>www.libraryassessment.info     (blog) </li></ul><ul><li>Library Assessment Conference, 2007 Proceedings:...
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Pratt Institute - Advanced Reference

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A brief introduction to library assessment.

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  • I’m Jennifer Rutner. My background… Libraries have always used assessment methods: head counts, reference statistics, circulation data… collected data annually to report out to institutions. (ARL statistics – really cool.) The current assessment “boom” began in the 1990s. User-centered library. Reaction to an expanding information market place, and the rate of change.
  • Pratt Institute - Advanced Reference

    1. 1. Library Assessment Jennifer Rutner Program Coordinator for Marketing and Assessment Columbia University Libraries
    2. 2. <ul><li>“ To assess, in general, is to determine the importance, size, or value of; to evaluate. Library staff assess operations by collecting, interpreting, and using data to make decisions and improve customer service .” </li></ul><ul><li>ARL Spec Kit #303, Library Assessment, December 2007 </li></ul>
    3. 3. culture of assessment <ul><li>A Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis , and where services are planned and delivered in ways that maximize positive outcomes and impacts for library clients. </li></ul><ul><li>A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations . </li></ul><ul><li>Amos Lakos: www.usc.edu/.../locations/leavey/news/conference/presentations/presentations_9-16/Assessment/UCLA_Lakos.ppt </li></ul>
    4. 4. why assess? <ul><li>Desire to know more about your customers </li></ul><ul><li>Investigation of possible new library services or resources </li></ul><ul><li>Desire to know more about your processes </li></ul><ul><li>Need to reallocate library resources </li></ul><ul><li>Accreditation </li></ul><ul><li>Address accountability requirements from your parent organization </li></ul><ul><li>ARL Spec Kit #303, Library Assessment, December 2007 </li></ul>
    5. 5. effective assessment <ul><li>Library leadership </li></ul><ul><li>Customer-centered library staff </li></ul>Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt
    6. 6. assessment librarian <ul><li>“ Assessment Librarian” </li></ul><ul><li>“ Assessment Coordinator” </li></ul><ul><li>“ Process Improvement Specialist” </li></ul><ul><li>“ Director of Planning, Assessment, and Research” </li></ul><ul><li>“ Director of Management Information Services” </li></ul>
    7. 7. assessment librarian <ul><li>Understands libraries </li></ul><ul><li>Standing and established relationships within the organization </li></ul><ul><li>Customer-centered/advocate for customers </li></ul><ul><li>Passionate about quality service and assessment </li></ul><ul><li>Time to do assessment </li></ul><ul><li>Questioning/skeptical </li></ul><ul><li>Willingness to learn </li></ul><ul><li>Advocate for best practices </li></ul><ul><li>Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt </li></ul>
    8. 8. assessment librarian <ul><li>Analyzes, interprets, reports on data </li></ul><ul><li>Advises staff on assessment projects </li></ul><ul><li>Conducts assessments </li></ul><ul><li>Coordinates assessment projects </li></ul><ul><li>Coordinates the collection of data throughout the library </li></ul><ul><li>Submits external surveys </li></ul><ul><li>Fills requests for library data </li></ul><ul><li>Provides training on assessment topics </li></ul><ul><li>Participates in strategic planning processes </li></ul><ul><li>Works with units throughout the library </li></ul>
    9. 9. assessment tools <ul><li>Surveys </li></ul><ul><li>Focus groups </li></ul><ul><li>Interviews </li></ul><ul><li>Observational studies </li></ul><ul><li>Usability studies </li></ul><ul><li>Balanced score card </li></ul><ul><li>Collection use tools </li></ul><ul><li>Anthropological methods </li></ul>
    10. 10. LibQual+ Survey <ul><li>www.libqual.org </li></ul><ul><li>“ 22 questions and a box” </li></ul><ul><ul><li>Affect of Service </li></ul></ul><ul><ul><li>Information Control </li></ul></ul><ul><ul><li>Library as Place </li></ul></ul><ul><ul><li>Comments? </li></ul></ul>
    11. 11. reference assessment <ul><li>Bibliographic instruction </li></ul><ul><li>Information literacy instruction </li></ul><ul><li>Satisfaction with reference transactions </li></ul><ul><li>Virtual reference services </li></ul><ul><li>Reference collection use </li></ul><ul><li>Reference service models </li></ul><ul><li>User needs and expectations </li></ul><ul><li>Usability of reference websites </li></ul><ul><li>Library orientation sessions </li></ul><ul><li>Are you meeting your users needs? </li></ul>
    12. 12. assessment @ CUL <ul><li>CUL Assessment Plan </li></ul><ul><li>Digital Social Sciences Center </li></ul><ul><li>Digital Humanities Center </li></ul><ul><li>Virtual Reference Assessment </li></ul>
    13. 13. assessment working group <ul><li>Charge: </li></ul><ul><li>Initiate, support, and monitor a sustainable Assessment Program at CUL. </li></ul><ul><li>Assist in identifying and maintaining assessment priorities. </li></ul><ul><li>Carry out assessment projects. </li></ul><ul><li>Ensure that appropriate training and support is provided to staff. </li></ul><ul><li>Publish results of assessment initiatives as appropriate. Maintain the Assessment Center on SWIFT. </li></ul><ul><li>Advocate for a culture of assessment at the Libraries. </li></ul>
    14. 14. planning <ul><li>Assess early and often </li></ul><ul><li>Understand the goals of the project </li></ul><ul><li>Define the scope of the assessment </li></ul><ul><li>Define the target population </li></ul><ul><li>Know your decision makers </li></ul><ul><li>Identify your information needs </li></ul><ul><li>Identify existing data sets </li></ul><ul><li>Establish how you will use the data </li></ul>
    15. 15. challenges
    16. 16. resources <ul><li>www.libraryassessment.info (blog) </li></ul><ul><li>Library Assessment Conference, 2007 Proceedings: http://libraryassessment.org/archive/2006.shtml </li></ul><ul><li>Northumbria Conference Proceedings: http://www.lib.sun.ac.za/Northumbria7/Programme.htm </li></ul><ul><li>“ Studying Students: The Undergraduate Research Project” University of Rochester </li></ul><ul><li>LibQual+ Survey Literature: www.libqual.org /Publications </li></ul><ul><li>ARL SPEC Kit #303 on Library Assessment, December 2007 </li></ul><ul><li>Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt </li></ul><ul><li>http://del.icio.us/jenbrown/assessment </li></ul>

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