Assessment @ CUL

633 views

Published on

An overview of the Assessment program at Columbia University Libraries. Presented at ALA Annual Conference, ARL Assessment Forum, Summer 2007. Washington, D.C.

Published in: Technology, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
633
On SlideShare
0
From Embeds
0
Number of Embeds
18
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Introduce myself. “Thank you” to Martha for inviting me. This is a very brief overview of our assessment program.
  • Assessment @ CUL

    1. 1. Assessment @ CUL Jennifer Rutner Program Coordinator for Marketing and Assessment [email_address]
    2. 2. Program Coordinator for Marketing & Assessment <ul><li>New Position – March 2006 </li></ul><ul><li>Report to Director of Access Services </li></ul><ul><li>Work with 20 departmental libraries and all divisions of the Libraries </li></ul><ul><li>Responsibilities include: </li></ul><ul><ul><li>Oversee assessment program </li></ul></ul><ul><ul><ul><li>Surveys </li></ul></ul></ul><ul><ul><ul><li>Focus groups </li></ul></ul></ul><ul><ul><ul><li>Web usability studies </li></ul></ul></ul><ul><ul><ul><li>Observational studies </li></ul></ul></ul><ul><ul><ul><li>Data analysis </li></ul></ul></ul><ul><ul><li>Chair Assessment Working Group </li></ul></ul><ul><ul><li>LibQual+ (every three years) </li></ul></ul><ul><ul><li>Do not report ARL statistics </li></ul></ul>
    3. 3. Assessment Plan: The Process <ul><li>Form a posse </li></ul><ul><li>Review guiding documents: </li></ul><ul><ul><li>LibQual+ Surveys </li></ul></ul><ul><ul><li>User Input Interviews </li></ul></ul><ul><ul><li>Libraries Strategic Plan, 2006-2009 </li></ul></ul><ul><li>Interview staff: </li></ul><ul><ul><li>Collect examples of existing data </li></ul></ul><ul><ul><li>Discuss current practices, needs and barriers </li></ul></ul>
    4. 4. Assessment Plan <ul><li>Three year plan </li></ul><ul><li>Goals: </li></ul><ul><ul><li>Understand our assessment needs </li></ul></ul><ul><ul><li>Outline project priorities </li></ul></ul><ul><ul><li>Build a culture of assessment </li></ul></ul><ul><ul><li>Support data-driven decision making </li></ul></ul><ul><ul><li>Create an environment of information transparency </li></ul></ul><ul><ul><li>Provide support for staff </li></ul></ul>
    5. 5. Assessment Working Group <ul><li>Membership structure </li></ul><ul><li>Responsibilities: </li></ul><ul><ul><li>Manage assessment projects and liaise with clients </li></ul></ul><ul><ul><li>Assessment Forums for staff </li></ul></ul><ul><ul><li>Assessment Center website </li></ul></ul>
    6. 6. Current Projects <ul><li>Quality Service Feedback Project </li></ul><ul><ul><li>Access Services </li></ul></ul><ul><li>Usability Studies </li></ul><ul><ul><li>Archives & Finding Aids Website </li></ul></ul><ul><ul><li>Course Reserves Interface </li></ul></ul><ul><li>Virtual Reference Assessment, Part II </li></ul><ul><ul><li>Gathering user input </li></ul></ul>
    7. 7. Long term… <ul><li>Develop a data center </li></ul><ul><li>Create a User Research Program </li></ul><ul><li>Find effective ways to communicate results </li></ul><ul><li>Build a culture of assessment </li></ul>
    8. 8. Photo Credits <ul><li>Alan Orling </li></ul><ul><li>Tina Gao </li></ul><ul><li>Emilia Kister </li></ul><ul><li>Flickr Creative Commons: </li></ul><ul><ul><li>http://www.flickr.com/photos/bdg/295845817/ </li></ul></ul><ul><ul><li>http://www.flickr.com/photos/vaxzine/196211486/ </li></ul></ul><ul><ul><li>http://www.flickr.com/photos/what_silence_looks_like/496395604/ </li></ul></ul><ul><ul><li>http://www.flickr.com/photos/fetopher/353301610/ </li></ul></ul><ul><li>Thanks! </li></ul>

    ×