Government Gouvernement
Of Canada du Canada
The Road to Intranet
Collaboration
Jayson Peltzer
@jaysonpeltzer
Jaysonpeltzer...
Government Gouvernement
Of Canada du Canada
Drupal
Community
Views
Content types
Drupal
Government Gouvernement
Of Canada du Canada
Business Problem
Sustainability
You can do it!
Information Architecture
Collab...
Government Gouvernement
Of Canada du Canada
Leadership and Vision
Knowing whereto go and
howto key there is the key
Government Gouvernement
Of Canada du Canada
Start The Climb
2 Structure
3 Content Publishing
4 Social Networking
5 Collabo...
Government Gouvernement
Of Canada du Canada
1. Information Architecture
1. PRIMARY Content: User,
Group,
Project, Service
...
Government Gouvernement
Of Canada du Canada
1. Information Architecture
Government Gouvernement
Of Canada du Canada
8
In
Government Gouvernement
Of Canada du Canada
2. Structure: Primary Content
9
TITLE
Advertisement
Teaser Teaser Teaser
Event...
Government Gouvernement
Of Canada du Canada
2. Structure: Secondary Content
10
TITLE
Advertisement
Teaser Teaser Teaser
Ev...
Government Gouvernement
Of Canada du Canada
2. Structure: User- Generated Content
11
PROJECT TITLE
Advertisement
EVENTS
8/...
Government Gouvernement
Of Canada du Canada
About
Mission
Vision
…
Blogs
Tweets
Forums
Photos
Videos
…
2. Structure: Menus...
Government Gouvernement
Of Canada du Canada
2. Structure: Window of opportunity
13
Build your “master pages”:
•Project
•Se...
Government Gouvernement
Of Canada du Canada
14
In
Government Gouvernement
Of Canada du Canada
3. Content Publishing: Publishers
• No technical skills
required
• 1-day train...
Government Gouvernement
Of Canada du Canada
3. Content Publishing: Access & Permissions
Primary Content
Your team, CIO, PM...
Government Gouvernement
Of Canada du Canada
3. Content Publishing: Governance
Publish a “Netiquette” document. Use expirat...
Government Gouvernement
Of Canada du Canada
3. Content Publishing: Open the dialog
• Start discussions, build
momentum
• R...
Government Gouvernement
Of Canada du Canada
19
In
Government Gouvernement
Of Canada du Canada
4. Social Networking
Build an extensive user
profile
Build out
functionality a...
Government Gouvernement
Of Canada du Canada
4. Social Networking
Skills
Hobbies
Buddies
Projects
Experience
Endorsements (...
Government Gouvernement
Of Canada du Canada
22
In
Government Gouvernement
Of Canada du Canada
5. Collaboration
Knowing who you need to work with
is the hard part.
Lots of t...
Government Gouvernement
Of Canada du Canada
5. Collaboration: Starts with an idea.
Enable groups spaces: private, controll...
Government Gouvernement
Of Canada du Canada
5. Collaboration: Benefits
Available to all + Merit-based + Self-organizing
Ex...
Government Gouvernement
Of Canada du Canada
5. Collaboration: Summary
Government Gouvernement
Of Canada du Canada
27
In
Government Gouvernement
Of Canada du Canada
The Business Case
Integrating corporate content with user-generated content wi...
Government Gouvernement
Of Canada du Canada
THANK YOU
29
Jayson Peltzer
@jaysonpeltzer
Jaysonpeltzer.com
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Drupal Government Days 2013 - The Road to Intranet Collaboration

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Organizations understand that web technology and social networking can help increase internal collaboration but worry about keeping the online conversation focused around the corporate mission. Many Drupal enthousiasts struggle to gain buy-in from senior management in Government for its use as the Intranet technology platform of choice. However, the true discussion that needs to happen is not one of technology but rather of web strategy.

This talk presents a high-level roadmap, made for Drupal, that addresses the major concerns and goals of organizational leaders, laying a foundation for meaningful dialog and a business case for the use of Drupal in Government. Learn how to build an Intranet web presence with Drupal that blends corporate content with user-generated content while striking a balance between governance and open dialog, leading ultimately to stronger user engagement and increased collaboration.

Published in: Technology, Business
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Drupal Government Days 2013 - The Road to Intranet Collaboration

  1. 1. Government Gouvernement Of Canada du Canada The Road to Intranet Collaboration Jayson Peltzer @jaysonpeltzer Jaysonpeltzer.com
  2. 2. Government Gouvernement Of Canada du Canada Drupal Community Views Content types Drupal
  3. 3. Government Gouvernement Of Canada du Canada Business Problem Sustainability You can do it! Information Architecture Collaboration Knowledge Management Metadata Governance Social Networking Language Privacy Legal Employee Engagement Roles & Responsibilities
  4. 4. Government Gouvernement Of Canada du Canada Leadership and Vision Knowing whereto go and howto key there is the key
  5. 5. Government Gouvernement Of Canada du Canada Start The Climb 2 Structure 3 Content Publishing 4 Social Networking 5 CollaborationInformation Architecture
  6. 6. Government Gouvernement Of Canada du Canada 1. Information Architecture 1. PRIMARY Content: User, Group, Project, Service 2. SECONDARY Content: Advertisement button, Alert, announcement, Document, Event, Newsletter, Poll, Resource, Course, Webform 3. USER-GENERATED Content: Audio, Blog entry, comment, Forum topic, Photo album, Question, Tweet, Video
  7. 7. Government Gouvernement Of Canada du Canada 1. Information Architecture
  8. 8. Government Gouvernement Of Canada du Canada 8 In
  9. 9. Government Gouvernement Of Canada du Canada 2. Structure: Primary Content 9 TITLE Advertisement Teaser Teaser Teaser Events 8/7 Town Hall 8/9 Fundraiser 8/14 DripalGov 8/22 Traning About Documents Resources Poll Lorem a Ipsum b Lorum c Policy Minutes Briefing Form How to Toolkit Quick ref. Do you like? () Yes () No () Maybe Nodes are displayed with panels: • Like home pages • Mash-ups really • Driven by views • Comments OFF
  10. 10. Government Gouvernement Of Canada du Canada 2. Structure: Secondary Content 10 TITLE Advertisement Teaser Teaser Teaser Events 8/7 Town Hall 8/9 Fundraiser 8/14 DripalGov 8/22 Traning About Documents Resources Poll Lorem a Ipsum b Lorum c Policy Minutes Briefing Form How to Toolkit Quick ref. Do you like? () Yes () No () Maybe Reference Primary Content Types: • Enrichment • Content Publishers ONLY • Training required • Comments optional
  11. 11. Government Gouvernement Of Canada du Canada 2. Structure: User- Generated Content 11 PROJECT TITLE Advertisement EVENTS 8/7 Town Hall 8/9 Fundraiser 8/14 DripalGov 8/22 Traning About Highlights Lorem a Ipsum b Lorum c Start Date : 04-014-13 Charter: link Status: Green Can be created by anyone: • No training • Comments ON • No anonymous content! Community Buzz Blog Post: lorum ipsum lorum ipsum lorum ipsum…Comment: lorum ipsum lorum ipsum…Forum topic: lorum ipsum lorum i
  12. 12. Government Gouvernement Of Canada du Canada About Mission Vision … Blogs Tweets Forums Photos Videos … 2. Structure: Menus Organization Tools Community News Projects Services Documents … Mission
  13. 13. Government Gouvernement Of Canada du Canada 2. Structure: Window of opportunity 13 Build your “master pages”: •Project •Services •Blogs •Tweets •News •Documents •Forums….
  14. 14. Government Gouvernement Of Canada du Canada 14 In
  15. 15. Government Gouvernement Of Canada du Canada 3. Content Publishing: Publishers • No technical skills required • 1-day training • The more the merrier; aim for 10% • It’s all about ownership Build and foster a community of publishers:
  16. 16. Government Gouvernement Of Canada du Canada 3. Content Publishing: Access & Permissions Primary Content Your team, CIO, PMO Secondary Content Content Publishers User-generated Content Everyone
  17. 17. Government Gouvernement Of Canada du Canada 3. Content Publishing: Governance Publish a “Netiquette” document. Use expiration dates. Use a passive content moderation approach: Flag as inappropriate Escalate issues to a working group (Netiquette advisory committee)
  18. 18. Government Gouvernement Of Canada du Canada 3. Content Publishing: Open the dialog • Start discussions, build momentum • Remember the 1-9-90 rule • Encourage participation and don’t interfere • Highlight interesting dialog
  19. 19. Government Gouvernement Of Canada du Canada 19 In
  20. 20. Government Gouvernement Of Canada du Canada 4. Social Networking Build an extensive user profile Build out functionality aroun skills and profile data Expose user info on content posts The key is to relinquish control
  21. 21. Government Gouvernement Of Canada du Canada 4. Social Networking Skills Hobbies Buddies Projects Experience Endorsements (voting) Skills pages Centers of expertise Opt-in mentoring Show stats Display top contributors Pride is a big motivator Hyperlink user names Display an author info Give credit
  22. 22. Government Gouvernement Of Canada du Canada 22 In
  23. 23. Government Gouvernement Of Canada du Canada 5. Collaboration Knowing who you need to work with is the hard part. Lots of tools exist.
  24. 24. Government Gouvernement Of Canada du Canada 5. Collaboration: Starts with an idea. Enable groups spaces: private, controlled, public.
  25. 25. Government Gouvernement Of Canada du Canada 5. Collaboration: Benefits Available to all + Merit-based + Self-organizing Expand and enrich topics of interest (COIs) Improve tradecraft Solidify teams
  26. 26. Government Gouvernement Of Canada du Canada 5. Collaboration: Summary
  27. 27. Government Gouvernement Of Canada du Canada 27 In
  28. 28. Government Gouvernement Of Canada du Canada The Business Case Integrating corporate content with user-generated content will lead to strong corporate engagement and keep collaboration focussed on the mission Drupal is an enabler that provides agility and sustainability
  29. 29. Government Gouvernement Of Canada du Canada THANK YOU 29 Jayson Peltzer @jaysonpeltzer Jaysonpeltzer.com

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