Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
HOW THE NEW REALITY AFFECTS:
Service delivery
In 6 slides
We have made major progress in digital
fundraising and marketing in the sector…
…but now is the time to focus efforts on
ho...
The change in audience behaviour due
to technology is creating greater
demand for self-service advice over
traditional one...
Web-based digital work is really
important, but there are even bigger
opportunities on offer.
Connecting web services with ...
Collaborative economy models –
like those used by Airbnb and
Streetbank – offer interesting new
opportunities for service d...
Audience needs are paramount.
Effective digital services are based on
real - and current - audience insight. The
best way t...
Tech puts power into
people’s hands and
has the potential to
change both
attitudes and lives.
Nigel Kershaw, Big Issue,
Ex...
Thank
you
JulieDodd
http://thenewreality.info
Insights taken from The New Reality
digital transformation report:
#NewReali...
Upcoming SlideShare
Loading in …5
×

Service delivery in 6 slides - The New Reality

3,872 views

Published on

This presentation shares the key points from the Service delivery theme in The New Reality online report about digital transformation for non-profit organisations.

Published in: Government & Nonprofit
  • Be the first to comment

Service delivery in 6 slides - The New Reality

  1. 1. HOW THE NEW REALITY AFFECTS: Service delivery In 6 slides
  2. 2. We have made major progress in digital fundraising and marketing in the sector… …but now is the time to focus efforts on how digital technology can create services that deliver more impact at greater scale. #1
  3. 3. The change in audience behaviour due to technology is creating greater demand for self-service advice over traditional one-to-one hand-holding. A 9-5 weekday helpline is no longer going to be enough. #2
  4. 4. Web-based digital work is really important, but there are even bigger opportunities on offer. Connecting web services with a broader range of digital technologies – from sensors and trackers, to 3D printing – will deliver even greater value. #3
  5. 5. Collaborative economy models – like those used by Airbnb and Streetbank – offer interesting new opportunities for service delivery. #4
  6. 6. Audience needs are paramount. Effective digital services are based on real - and current - audience insight. The best way to achieve this is to involve the audience in designing the service, and to iterate based on regular feedback. #5
  7. 7. Tech puts power into people’s hands and has the potential to change both attitudes and lives. Nigel Kershaw, Big Issue, Executive chairman “ Credit: Purplemattfish
  8. 8. Thank you JulieDodd http://thenewreality.info Insights taken from The New Reality digital transformation report: #NewReality

×