Award Winning KCS & ITIL Casestudy - Part 3

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This was a presentation performed at the 2008 ITSMF conference. This is Part 3.

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  • Award Winning KCS & ITIL Casestudy - Part 3

    1. 1. 2
    2. 2. x IT Service Desk eServices L1 Online L1 Fin Plan L1 3 rd Party L1 eServices L2 Online L2 Fin Plan L2 3 rd Party L2 3 rd Level Support 4 th Level Support External Supplier
    3. 3. Financial Planner IT Service Desk Story IT Help Desk Service Desk
    4. 4. Financial Planner IT Service Desk Story IT Help Desk Service Desk
    5. 5. Financial Planner IT Service Desk Story IT Help Desk Service Desk
    6. 6. Financial Planner IT Service Desk Story IT Help Desk Service Desk
    7. 7. Financial Planner IT Service Desk Story
    8. 8. Financial Planner IT Service Desk Story
    9. 9. Financial Planner IT Service Desk Story
    10. 10. Financial Planner IT Service Desk Story
    11. 11. Financial Planner IT Service Desk Story
    12. 12. Financial Planner IT Service Desk Story
    13. 13. Financial Planner IT Service Desk Story
    14. 14. Financial Planner IT Service Desk Story
    15. 15. Financial Planner IT Service Desk Story
    16. 16. Financial Planner IT Service Desk Story
    17. 17. Financial Planner IT Service Desk Story
    18. 18. Financial Planner IT Service Desk Story
    19. 19. Financial Planner IT Service Desk Story IT Help Desk Service Desk
    20. 20. Financial Planner IT Service Desk Story IT Help Desk Service Desk Av Talk Time 3 mins Call Backs 50%
    21. 21. Feed Back

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