ebooks@cambridge update 2013

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An update report presented to Cambridge University librarians at the annual meetings 2013

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  • Hello!
  • We are a small team based in the UL
  • Supported by the Advisory Group consisting of reps from Colleges, FDLs and the UL
  • Our funding remains a crucial aspect of the service, so big thanks to all contributing colleges, FDLs and to the UL who contribute and replaced the INT funding from this academic year.
  • We offer the FDLs a choice of 4 contribution models to try and make their lives easier – the most popular is option 1 with 15 libraries opting for contributing an agreed amount at the start of the academic year. Options 3 and 4 are growing in popularity with 7 and 6 libraries accordingly.Option 2 is has no takers, but’s it still available if needed.The libraries who have chosen option 4 tend to spend more on ebooks, this makes sense as those libraries integrate their ebook purchasing into their normal book purchasing workflows.
  • Graph of contribution choices.For those option 1s spending a lot on ebooks I will encourage them to switch to option 4.
  • This year we have tended to try and buy new ebooks in weekly or fortnightly batches, so hopefully we are offering a more responsive service.New titles constantly being bought by FDL option 4s who have spent over £7.5K on ebooks so far this year. ebooks@cam have spent just over £33K on ebooks so far (excluding staff costs).Dawsonera is a very popular platform to purchase from (price is often half that of same title on MIL) and FDLs like it as many of them are already using Dawson for print books.Uncertainties with MIL and their 3-user concurrency model from September 2012 meant that we stopped purchasing from them until mid-December 2012. Their enforced 3-user concurrency model now means we buy far less from MIL. We continue to check EBSCO as every now and then we find a title available there which is not available on our other aggregator platforms. Their pricing falls between Dawsonera and MIL.The ACLS collection grows by about 500 titles every year and still represents very good value for money and the free CLC collection is updated monthly.
  • Couple of graphs on CBO ebooks – this one compares the increase in titles we have obtained on CBO 2011/12 – 2012/13.We’re talking pretty small numbers here still, last year we obtained 32 new title in total, this year so far we’ve got 42. These numbers include those purchased by ebook@cam (27), those purchased by FDLs (1) and those obtained with Credits.Purchased = 28 ; obtained with credits = 14In 2011/12 we only purchased 6 titles & with credit = 26So ebooks obtained using credits has dropped, so far this year, and those being purchased has risen over 366%.Perhaps FDLs are preferring to spend their credits on print? In the context of the credit review?
  • This graph illustrates the leap in the amount spent on CBO ebooks from last year to this (not including credits) – from just over £700 in 2011/12 to just under £3,000 this year so far.313% increaseBut still small fry spent on CBO titles considering we will be receiving £52K (not sure how yet) to spend on ebooks from April 2013.Also as CBO does not offer us an online ordering system the ordering process is very clunky, we have to ask for a quote and then confirm the order. The invoicing system is not fool proof either, I recently had to ask for invoices dating from end of October to the end of Jan as I had not been sent them, this can skew the budget and results in confusion for everyone.The positive aspect is that CUP gives us a 25% discount and does not charge us VAT!
  • The ebooks@cambridge team have created a group of Connell Fund librarians who meet occasionally to discuss spending the trust money of £20K per annum.Following consultation with this group last academic year £10K was spent on reading list titles in SPS, Arch & Anth, & Philosophy.This year another £10K has been spent on in-demand titles in SPS and Psychology.So in total @ 180 ebook titles have been purchased.
  • Following Sarah Thompson’s talk on PDA in June 2012, and consulting with the Connell group of librarians, we have decided to run a PDA pilot with Dawsonera, in Arch & Anth, Education & Philosophy and will spend £10K.-At the moment the subject profiles (lists of titles) are being compiled and checked, this is quite a clunky process, each subject has to be done individually, and until it is completely finalised we cannot move on to the next. From starting out with very few limits we are learning that we have to use more to restrict the lists to a manageable number. i.e. limiting by LC class, or price, or date of publication, removing CUP titles in light of the credit review.-When the profile lists are ready Dawsonera will send us the MARC records and they will be loaded into the erdb, aiming for @ 6,000 – 8,000 records in total.-These catalogue records should appear just as if we own the ebooks, so for users the process should be seamless, they will click through to the content and read the ebook and be unaware they are generating an order. Trigger points will likely be 1) First request to continue reading after the 5 min free preview has elapsed2) Minimum number of 3 previews is breached i.e. 3 students can preview the book up to 5 mins each – they decide not to continue reading – the 4th person to preview the title will trigger a purchase.The 2 trigger processes could run alongside each other.-Usage and continued usage will be analysed vs normal purchased ebooks to see if there are any differences.-PDA pilot will be reviewed and a report written on the process, how easy it was to administer, how quickly did we spend the money, how easy it was to extract the unpurchased MARC records etc…
  • We can trumpet about for First time ever over 1 million hits – 1,049,814 relating to 13,512 titles.Some of the individual figures were interesting, i.e. the most popular Cambridge Companion (Greek Tragedy) was only the 700th most popular ebook with 334 hits. Yet CC ebooks allow for chapter downloading and can remain on devices for some months, so this facility is bound to affect usage figures as users can consult their chapters offline. The same applies for OSO, CBO and others.Another skew factor = restricted number of simultaneous users i.e. AccessMedicine (Harrison’s Online), some EBSCO, MIL titles.20% (2,295) titles had no hits last year, titles on ScienceDirect, Royal Society of Chemistry, ACLS, Oxford Reference, CREDO, ICE Virtual Library, Cambridge Companions Online & Cambridge Histories Online. By far the majority of titles with no hits were obtained as part of packages.A noticeable drop in the use of RSC and EBSCO (Netlibrary) titles over 2 years, and on OSO over 1 year.These stats were created using COUNTER BR2 counts as much as possible, but for 2 platforms this was not the case, i.eIntelex, and IEEE-Wiley. Some of the BR2 reports included titles with no accesses and some did not, so overall we have access to more titles than are shown. Also those titles who users 5 minute previewed on Dawsonera were included, so un-owned content.
  • This graph shows a leap in hits from 2010 to 2011 and a more gradual rise in 2012.Available from the ebooks@cambridge website for librarians
  • Overall usage is growing – within these figures usage of some titles dropping while others increase.This graph highlights hits for 7 titles since 2010 – it’s interesting to see the fluctuations. A huge variety of factors could cause these :- An academic leaving, technical issues, courses being dropped or started, enforced restricted access…
  • Hits range from 1) 17,349 – 10) 6,808
  • Popular with librarians – price – ability to download for 24 hours (set by us) (although only to PC, Mac or memory stick at the moment – Dawsonera have said they are working on improving this.)Credit model – multiple concurrent access – each title issued with a fixed no. of credits/uses – 1 credit = 24 hours access – 1 download also counts as 1 credit. For this to work all users need to login with Raven on and off campus.Initial fears this model would result in us having to purchase extra copies for popular titles – these have not materialised yet. Credits remaining for each title are monitored by ebooks@cambridge.New purchase model “managed user access”Will increase range of ebook titles soldTitles will be subject to publisher stipulated no. of simultaneous users varying from 1 – 99.There will be a 1 off purchase price More details needed as to price and access points – i.e. how many titles will be 1 user access?New look Reader Portal coming soonCan link through to the site:Promises - improved searching (ability to refine searches by owned/un-owned content) – ‘recently viewed titles’ history – new “my bookshelf” feature - ability to save searches – customisable user alerts – social media integration – improved navigation and visual indicators for printing & copying.Owned content will be represented by green and un-owned by purple.
  • Taylor & FrancisLast summer ebooks@cam reviewed our T&F subscription of 250 titles, following on from the news that sub costs were going to substantially increase with extensiveconsultation with Education, Geography, Arch & Anth, Classics and Divinity. Usage for many of the titles in the now aging collection was low or non-existent.These titles has been hosted on MIL since summer 2011, as the T&F platform had been withdrawn. T&F launched a new platform in summer 2012. We decided to buy the most popular titles in our collection from T&F at a very good price and lose the rest. So 62 titles purchased initially, 1 extra since.Most have unlimited concurrent access (DRM free) – some of the titles are DRM restricted and allow either 20 or 50 simultaneous concurrent users. We can buy further titles on a pick & choose basis.Issues with Fileopen plugin, especially for Mac users, we will continue to monitor this and report problems to T&F.Elsevier medical e-textbooks10 titlesSubscription cost over 20% of total ebook expenditure for 2011/12They are popular - 4 of them appear in top 20 most hit titles 2012 – all but 3 received over 1000 hits, generated total of 32,155 hits across all the 10 titles.These titles will be reviewed, in liaison with Medical Library staff, before the end of June (renewal date) as we can change titles if we need to.
  • BRAND NEW!Oxford Scholarly Editions OnlineOxford Bibliographies
  • Cambridge University Press updated ebook platformsLaunched end of JanuaryCambridge CompanionsCambridge HistoriesShakespeare SurveysCambridge Books OnlineSome improvements:A clearer ‘My Companions’, ‘My Histories’ or ‘My Shakespeare’ personalisation area with the ability to save searches, bookmarks and notes, and create workgroups Improved search results – results can now be viewed as chapters or as booksBookmarks and share toolsInitial teething issues with Shibboleth have now been resolved.If you have any feedback on the new-look platforms please let ebooks@cambridge know and we will pass it on to the CUP development team.
  • Credit ReviewYou will all be aware of the new arrangements regarding Credits – agreed in principle by the Colleges, Faculties and Departments.From April 2013 CUP 25% of total CUP credits will be top sliced and the resulting £52K will be made available for spending on ebooks. This % will rise 5% per year over 3 years and there will be a review held in 2015/16.ebooks@cam will liaise with FDLs about how to best spend this money and efforts will be made not to underspend.Annual maintenance charges for the ebooks platforms will be paid out of the money – ensuring that funding for these costs is secure. (Approximate costs @£7K)Issues for ebooks@cambridge = some of the titles we wish to buy as ebooks is not made available in that format until 4 – 6 weeks after publication, if at all.(CUP have a list of 120 top selling textbooks which they are not currently selling as ebooks – they are trying to work out a suitable business model for this sort of content).This academic year we have only spent @ £3K on CUP ebooks
  • Hands-on training sessions – September- 2 sessions were held for librarians in September 2012 – Catherine Reid & Rhiannon Taylor created extensive documentation for these sessions. The work that goes into this documentation in extensive as every year new platforms and services are added, including the Summon LibrarySearch+ trial in this case.For the first time the venue was the Freshfields IT training room in the Law Faculty, this proved very popular with participants and the larger space allowed more people to attend each session.Feedback received afterwards was very positive – it was noted in one case that the session was not long enough to cover everything, and the sessions both lasted about 2 hours – this is indicative of how much there is to cover for ebooks now.We would appreciate hearing any further feedback, regarding the content covered in these sessions, whether there is anything else we should be covering, the format & length of them i.e. a 2 hour sessions with a hands-on workbook section etc? Please do raise points today or contact me, Rhiannon or Catherine after the session.Drop-in sessions-this year the ebooks training team decided to try going mobile around the University to raise awareness of ebooks, and so far we have organised 4 lunchtime sessions in Engineering Library, History Faculty, the UL and Psychology Department. (Thanks to Hilary, Linda, Marjolein and Diane).-these sessions are informal and the emphasis is on the students/staff bringing along their devices if they have them and asking us anything ebook related. -these events have all played out differently, in Engineering we had a long queue of patient students waiting to ask us questions, most of them bringing mobile devices with them. In the UL we were able to demo finding ebooks on an iPad, connected to a large wall-mounted monitor – this encouraged the students to sit and be presented to which wasn’t what we had expected. In Psychology, Diane provided biscuits and drinks and we sat in the busy SCR, so this all encouraged a good showing of students who were keen to ask us questions.-these sessions have turned out to be as useful for the trainers as for the students and we intend to continue with them as long as they are needed – we plan to hold our next session in the Law Faculty.YouTube tutorials (demo a video)These audio videos are aimed at helping students who are finding or downloading our ebooks for the first time, and for helping librarians who can direct students to them.The videos can be embedded in web pages if needed.There are currently 4 videos available, with 2 more focusing on medical ebooks currently being reviewed by Medical Library staff.Please let us know if there are further ebooks-related issues which would be useful to cover as a video.
  • Accessible – not very!
  • Accessibility & ebooks38,000 learners in Higher Education have a print impairment of some sort, in Cambridge @ 1,500 students are currently registered as having some kind of disability, 30 of these are registered blind (as of end last academic year).Since May 2012 ebooks@cam have been working in liaison with the DRC staff to provide alternative ‘accessible’ texts for Cambridge students with print impairments.Students or their DRC case worker contact me with a list of core reading list titles These are checked for already owned titles and those available to purchase.Often those ebooks we can purchase from our suppliers may not be of great use to the student i.e. because they cannot be downloaded, or offer only protected PDF filesIn most cases I contact the publishers directly via their websites and request an accessible version (filling in online forms)Publishers can respond the same day, up to 6 weeks after the initial enquiry or never.Titles older than pub date 2000 tend not to be available in accessible formats – in these cases the publishers gives permission to scan the whole book (carried out by DRC staff)If accessible file is available – often the student needs to fill in a contract pledging they will not share or copy the file - and/or the student is asked to purchase a brand new/or 2nd hand copy of the book and send the publisher a receipt before they will send the file – multiple library copies are sometimes good enough – I have been asked to “lend” the file rather than pass it directly to the student – Pearson (US) won’t send files to ‘librarians’, they only talk to DRC staff!If all the hoops are jumped through then the file is sent to me either via email, FTP or posted on a disc – I either email, share on a file sharing site, or UMS it to the student.
  • Providing this sort of service for visually disabled students is really worthwhile, some of the comments received from students bring this home to me.If College librarians are happy for me to continue as a first point of contact to provide this service then ebooks@cam is happy to do this.If academic ebooks platforms were more accessible in the first place then this sort of work should decrease in timePut pressure on existing and future ebook providers by asking them about user testing with VI or dyslexic peopleEPUB3 file format has got accessibility built in - librarians need to ask if publishers are considering to move to create ebooks in EPUB3More information on the ebooks@cambridge blog.
  • ebooks@cambridge blog – have a look here for all sorts of ebooks news and updates – sign up to the RSS feed
  • The website is kept current and on it you can find hints & tips for accessing each platform, downloading to mobile devices advice page available from our website and the all titles list, where you can sort our ebooks by subject.You can also follow ebooks@cam on Twitter, Facebook and Pinterest.
  • Thank you for listening, any questions?
  • ebooks@cambridge update 2013

    1. 1. ebooks@cambridgeUpdate 2013Jayne Kellyebooks Administrator/UL28 February 2013
    2. 2. We are abijoux teambased in theULsupported by theebooks AdvisoryGroup who meetonce a term…
    3. 3. ebooks@cambridgeAdvisory Group Janet Chow St John’s Angela Cutts Education Clemens Gresser Music Jayne Kelly UL (Secretary) Patricia Killiard UL Sue Lambert Betty & Gordon Moore Lorraine Leonard Veterinary Medicine Miriam Leonard Queen’s Andy Priestner Business Catherine Reid Lucy Cavendish Amelie Roper Christs’ Sarah Stamford Selwyn (Chair)
    4. 4. Contribution models for FDLs• Option 1 - contribute agreed amount up front to central pot. Suitable for all, remains the most popular option.• Option 2 – commit to an agreed amount, invoiced at a time to suit later on in the year. Suits nobody (yet) as no takers!• Option 3 – contribute as & when you wish to select ebooks. Suits infrequent purchasers &/or those with very limited funding, growing in popularity.• Option 4 – purchase ebooks directly from licensed suppliers using own budget & College allocation for your subject. Suits those who spend more on ebooks &/or want to integrate ebook purchasing into their print buying workflows. Growing in popularity.
    5. 5. Spread of FDL contribution option choices 6Option4Option 3 7Option 2Option 1 15 0 2 4 6 8 10 12 14 16
    6. 6. New ebooks 2012-13• 381 titles added * 242 Dawsonera * 63 Taylor & Francis * 42 Cambridge Books Online * 22 MyiLibrary * 9 EBSCOhost * 2 Wiley Online Library * 1 De Gruyter Online• ACLS Collection = 3,690 titles• Cambridge Library Collection = 3,393 titlesThanks to all who recommend ebook titles for purchase&/or who buy them directly and feed the title and priceinformation back to the ebooks@cambridge team. Yourefforts are much appreciated.
    7. 7. Number of new ebooks on Cambridge Books Online2012-13 42 New ebks on CBO 2011-12 32 0 10 20 30 40 50
    8. 8. Amount £ spent on ebooks purchased from Cambridge Books Online £2,994.82£3,000.00 £3,000.00£2,500.00 £2,500.00 £2,000.00£2,000.00 ebooks purchased direct from £1,500.00 CUP ebooks purchased direct from CUP£1,500.00 £1,000.00£1,000.00 £723.75 £500.00 £500.00 £0.00 2012/13 2011/12 £0.00 2011/12 2012/13
    9. 9. Connell Fund180 individual in-demand titleshave been bought since May2012…*Archaeology &Anthropology*Philosophy*Psychology*SPS
    10. 10. PDA pilot• Dawsonera selected• £10,000 budget• Philosophy, Education, Arch & Anth.• Profiles being created (aim @ 2,000 titles in each)• MARC records will be loaded into ERDB• Pilot to start sometime between March – May• Users will be unaware of the process• Trigger points• Monitored spending during Pilot• Usage to be compared vs “regular” purchased ebooks• Process will be reviewed & report will be circulated to librarians.
    11. 11. Usage statistics 2012Over 1 million hits!!!• 94% increase in use over 2 yrs• 20% increase in use in 1 yr• 80% of ebooks ‘hit’ at least once• 13% (1,499) of titles received over 100 hits, of which 3 scored over 10,000• October, November, February, May busiest months; August the slowest• Education, Economics & Medicine most popular• Caveats need noting
    12. 12. Total „hits‟ 2010 – 20121200000 1,049,8141000000 923,966800000600000400000200000 http://www.lib.cam.ac.uk/libraries/ebooks_stats.html 68,049 0 2010 2011 2012 Total hits
    13. 13. Individual title comparisons 2010 - 212250002000015000 2010 201110000 20125000 0 Good research A mad bad and Chemical Oxford Brain gender Harrisons Bachs Well- guide dangerous engineering Textbook of Principles of tempered people design Medicine internal Clavier medicine
    14. 14. • The good research guide• Research methods in education• Introductory statistics• Classroom-based research and evidence-based practice• Robbins & Cotran Pathologic basis of disease• Doing your research project• Teaching without disruption• Mostly harmless econometrics• Brain gender• Illustrated textbook of Paediatrics
    15. 15. New platforms 1 Dawsonera • Over 550 titles purchased • Favourable pricing compared with MyiLibrary • Ability to download for 24 hours at a time • Credit model (multiple concurrent access): 9999, 400, 325, 200, or 100 • NEW Managed User Access purchase model – will offer previously unavailable content – 1-99 simultaneous users – One off purchase price for perpetual ownership • New-look Reader Portal coming soon (www.dawsonbooks.co.uk/productsservices/ebooks/new- reader-portal-preview)
    16. 16. New platforms 2Taylor & Francis• 63 titles in Arch & Anth, Classics, Divinity, Education & Geog• Unlimited concurrent access & DRM titles (20 or 50 concurrent users)• Ability to buy further individual titles as & when needed• Fileopen plugin issuesElsevier E library• 10 medical e-textbooks• Annual subscription• Expensive & popular
    17. 17. New platforms 3 Oxford Scholarly Editions Online • Early 17th century Poetry, Prose and Drama modules • Renaissance Poetry, Prose and Drama modules • Funded by the UL and English Faculty Library Oxford Bibliographies • Atlantic History • British & Irish Literature • Criminology • International Relations • Medieval Studies • Funded by the UL
    18. 18. Training• Hands-on sessions for librarians• Drop-in sessions for everyone• Online training videos (ebookscamb YouTube)
    19. 19. ACCESSIBLE?
    20. 20. ebooks and accessibility• ebooks@cambridge team have been working in liaison with Disability Resource Centre staff since May 2012• Students with print impairments contact us with core reading list titles• Purchasing ebooks not good enough as VI students need unprotected files to keep & manipulate with text–to-speech software• Contact publishers: responses = same-day – 6 week / never• Titles older than 2000 not available in accessible formats• Students can be asked to buy brand new copy• Files sent via email, FTP or on disc• Shared via free file sharing sites, email or UMS
    21. 21. ebooks and accessibility “Thank you ever so much for the latest two textbooks. I honestly can’t begin to explain how much easier it makes my life.” (Natural Sciences undergraduate, 2013) • If academic ebooks platforms were more accessible in the first place then this sort of work should decrease in time • Put pressure on existing and future ebook providers by asking them about user testing with VI or dyslexic people • EPUB3 file format has got accessibility built in - librarians need to ask if publishers are considering to move to create ebooks in EPUB3
    22. 22. Check out the website athttp://www.lib.cam.ac.uk/ebooks/Also followebooks@cambridge onTwitterFacebookPinterest

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