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The SMAC Inflection:
Technology’s Long
Promise Made Real
Jay Jakosky
Data Science
and Engineering
The Bardess Group
Sunday,...
What this is?
A guide to an inflection point.
SMAC adoption inside the business.
The whole is more than the sum of its part...
In one word... Agility
Fluid social communication. Take immediate action.
Powerful mobile devices. Always connected.
Busin...
Social, Mobile, Analytics and Cloud
Convergence
Social + Mobile + Analytics + Cloud
What’s Possible Now?
How Do You Achiev...
Social, Mobile, Analytics and Cloud
Convergence
Social + Mobile + Analytics + Cloud
What’s Possible Now?
How Do You Achiev...
Social, Mobile, Analytics and Cloud
Convergence
Social + Mobile + Analytics + Cloud
What’s Possible Now?
How Do You Achiev...
Social, Mobile, Analytics and Cloud
Convergence
Social + Mobile + Analytics + Cloud
What’s Possible Now?
How Do You Achiev...
Revlon
“We’re using technology
as a competitive
weapon.”
Make systems work for
people, not the other
way around.
Simplicit...
Columbia Sportswear
“We don’t have to tell the business ‘No’ anymore.”
“Able to grow and scale.”
“Global reach and global ...
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
The strongest value of Social in business is dealing with
exceptions -- unplanned even...
Social / Mobile / Analytics / Cloud
Approve!
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Agility
Faster time to resolution.
Simple search to discover past resolutions.
No new processes.
Works anywhere, anytime.
...
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Mobile Ubiquity
A preview of what’s to come
in the Internet of Things
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Agility
Cameras, sensors and microphones - with you 24/7.
Extensible with lasers and more sensors.
Small, cheap devices em...
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Agility
Work with any volume of data.
Insights-as-a-service.
No math degrees required.
Pay-as-you-go pricing.
Targeting sp...
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Everywhere / Services / Scalable
Cloud is...
Sunday, July 14, 13
Everywhere / Services / Scalable
Cloud is...
Sunday, July 14, 13
Social / Mobile / Analytics / Cloud
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Everywhere / Services / Scalable
Cloud is...
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Everywhere / Services / Scalable
Cloud is...
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Cloud is... Everywhere / Services / Scalable
Sunday, July 14, 13
Think Cloud
Itty-bitty margins.
Welcome failure.
Composable architecture.
Hardware as fluid as software.
Cloud is... Everyw...
Agility
Effortless datacenter administration.
Scale up. Scale down.
Move resources around the world.
Develop entire apps w...
Social, Mobile, Analytics and Cloud
Convergence
Social + Mobile + Analytics + Cloud
What’s Possible Now?
How Do You Achiev...
Sunday, July 14, 13
Sunday, July 14, 13
Sunday, July 14, 13
Sunday, July 14, 13
Sunday, July 14, 13
Sunday, July 14, 13
Sunday, July 14, 13
Sunday, July 14, 13
Social, Mobile, Analytics and Cloud
Convergence
Social + Mobile + Analytics + Cloud
What’s Possible Now?
How Do You Achiev...
Continuous Improvement:
Management & Governance
Sunday, July 14, 13
Continuous Improvement: Management and Governance
Sunday, July 14, 13
Continuous Improvement: Management and Governance
Sunday, July 14, 13
Continuous Improvement: Management and Governance
Sunday, July 14, 13
Continuous Improvement: Management and Governance
Sunday, July 14, 13
Continuous Improvement:
Emergent Data Quality
Sunday, July 14, 13
Flag Watch Approve
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Flag Watch Approve
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Continuous Improvement: Emergent Data Quality
Sunday, July 14, 13
Responsible for
Maintaining It
Empowered
to Change It
Impacted by
Its Failures
Who is?
Continuous Improvement: Emergent Da...
Responsible for
Maintaining It
Empowered
to Change It
Impacted by
Its Failures
We are...
Continuous Improvement: Emergent ...
Social, Mobile, Analytics and Cloud
Convergence
Social + Mobile + Analytics + Cloud
What’s Possible Now?
How Do You Achiev...
Lean
Continuous
Improvement
Root Cause
Analysis
Pull
Pokayoke
Agile
DevOps
Gamification
Sunday, July 14, 13
Follow the flow of information.
Reduce waste, wait and wondering.
Use technology to rapidly iterate new ideas.
Get entire o...
Lean
Eliminate Waste, Wait and Wondering
Sunday, July 14, 13
Lean: Eliminate Waste, Wait and Wondering
Sunday, July 14, 13
?
Lean: Eliminate Waste, Wait and Wondering
Sunday, July 14, 13
Lean: Eliminate Waste, Wait and Wondering
Sunday, July 14, 13
Lean: Eliminate Waste, Wait and Wondering
Sunday, July 14, 13
Lean: Eliminate Waste, Wait and Wondering
Sunday, July 14, 13
Lean: Eliminate Waste, Wait and Wondering
Sunday, July 14, 13
Lean: Eliminate Waste, Wait and Wondering
Sunday, July 14, 13
5S
Sort, Straighten, Shine, Standardize, Sustain
Sunday, July 14, 13
5S: Sort, Straighten, Shine, Standardize, Sustain
Sunday, July 14, 13
5S: Sort, Straighten, Shine, Standardize, Sustain
Sunday, July 14, 13
5S: Sort, Straighten, Shine, Standardize, Sustain
Sunday, July 14, 13
DevOps: Agility2
Sunday, July 14, 13
DevOps: Agility2
Rapid and tight combinations of business needs,
software development, and IT integration.
Continuous deve...
Sunday, July 14, 13
Sunday, July 14, 13
Gamification
Sunday, July 14, 13
Gamification
Fast Feedback
Transparency
Goals
Competition
Collaboration
Community
Sunday, July 14, 13
Mistake Proofing
(Pokayoke)
Sunday, July 14, 13
Mistake Proofing
Sunday, July 14, 13
Mistake Proofing
Sunday, July 14, 13
Mistake Proofing
Sunday, July 14, 13
Mistake Proofing
Sunday, July 14, 13
Root Cause Analysis
Sunday, July 14, 13
Analytics
Root Cause Analysis
Sunday, July 14, 13
Cloud
Root Cause Analysis
Sunday, July 14, 13
Root Cause Analysis
Sunday, July 14, 13
Analytics
Root Cause Analysis
Sunday, July 14, 13
Social, Mobile, Analytics and Cloud
Convergence
Social + Mobile + Analytics + Cloud
What’s Possible Now?
How Do You Achiev...
In one word... Agility
Fluid social communication. Take immediate action.
Powerful mobile devices. Always connected.
Busin...
The SMAC Inflection:
Technology’s Long
Promise Made Real
Jay Jakosky
Data Science
and Engineering
The Bardess Group
Sunday,...
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SMAC (Social, Mobile, Analytic and Cloud) Inflection: Technology's Long Promise Made Real

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In a word… Agility.
*Fluid social communication. Take immediate action.
*Powerful mobile devices. Always connected.
*Business insight & exploration. Automated intelligence.
*Reliable global infrastructure, available instantly.
*Rapid PoC. Rapid time-to-value. Rapid failure.

Published in: Technology, Business
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SMAC (Social, Mobile, Analytic and Cloud) Inflection: Technology's Long Promise Made Real

  1. 1. The SMAC Inflection: Technology’s Long Promise Made Real Jay Jakosky Data Science and Engineering The Bardess Group Sunday, July 14, 13
  2. 2. What this is? A guide to an inflection point. SMAC adoption inside the business. The whole is more than the sum of its parts. Transformation through data. Sunday, July 14, 13
  3. 3. In one word... Agility Fluid social communication. Take immediate action. Powerful mobile devices. Always connected. Business insight & exploration. Automated intelligence. Reliable global infrastructure, available instantly. Rapid PoC. Rapid time-to-value. Rapid failure. Sunday, July 14, 13
  4. 4. Social, Mobile, Analytics and Cloud Convergence Social + Mobile + Analytics + Cloud What’s Possible Now? How Do You Achieve It? Sunday, July 14, 13
  5. 5. Social, Mobile, Analytics and Cloud Convergence Social + Mobile + Analytics + Cloud What’s Possible Now? How Do You Achieve It? Sunday, July 14, 13
  6. 6. Social, Mobile, Analytics and Cloud Convergence Social + Mobile + Analytics + Cloud What’s Possible Now? How Do You Achieve It? Sunday, July 14, 13
  7. 7. Social, Mobile, Analytics and Cloud Convergence Social + Mobile + Analytics + Cloud What’s Possible Now? How Do You Achieve It? Sunday, July 14, 13
  8. 8. Revlon “We’re using technology as a competitive weapon.” Make systems work for people, not the other way around. Simplicity = Speed = Competitive advantage. “We’ve taken infrastructure out of the way of the business.” 99.9999% “We just don’t go down anymore.” $70 million costs avoided. Total Disaster Recovery Sunday, July 14, 13
  9. 9. Columbia Sportswear “We don’t have to tell the business ‘No’ anymore.” “Able to grow and scale.” “Global reach and global scale.” “IT doesn’t have to explain the limits of our architecture.” “Changed our staff from doing physical infrastructure to doing value-add work.” Sunday, July 14, 13
  10. 10. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  11. 11. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  12. 12. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  13. 13. Social / Mobile / Analytics / Cloud The strongest value of Social in business is dealing with exceptions -- unplanned events. Deloitte: 60% of company time is spent on exceptions. Deloitte: Social for business reveals “patterns of activity and interactions that you never knew were occurring.” Sunday, July 14, 13
  14. 14. Social / Mobile / Analytics / Cloud Approve! Sunday, July 14, 13
  15. 15. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  16. 16. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  17. 17. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  18. 18. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  19. 19. Agility Faster time to resolution. Simple search to discover past resolutions. No new processes. Works anywhere, anytime. Sunday, July 14, 13
  20. 20. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  21. 21. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  22. 22. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  23. 23. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  24. 24. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  25. 25. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  26. 26. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  27. 27. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  28. 28. Mobile Ubiquity A preview of what’s to come in the Internet of Things Sunday, July 14, 13
  29. 29. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  30. 30. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  31. 31. Sunday, July 14, 13
  32. 32. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  33. 33. Agility Cameras, sensors and microphones - with you 24/7. Extensible with lasers and more sensors. Small, cheap devices embedded in anything. Super-easy or automatic data acquisition. Sunday, July 14, 13
  34. 34. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  35. 35. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  36. 36. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  37. 37. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  38. 38. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  39. 39. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  40. 40. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  41. 41. Agility Work with any volume of data. Insights-as-a-service. No math degrees required. Pay-as-you-go pricing. Targeting specific problems and industries. Sunday, July 14, 13
  42. 42. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  43. 43. Everywhere / Services / Scalable Cloud is... Sunday, July 14, 13
  44. 44. Everywhere / Services / Scalable Cloud is... Sunday, July 14, 13
  45. 45. Social / Mobile / Analytics / Cloud Sunday, July 14, 13
  46. 46. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  47. 47. Everywhere / Services / Scalable Cloud is... Sunday, July 14, 13
  48. 48. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  49. 49. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  50. 50. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  51. 51. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  52. 52. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  53. 53. Everywhere / Services / Scalable Cloud is... Sunday, July 14, 13
  54. 54. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  55. 55. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  56. 56. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  57. 57. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  58. 58. Think Cloud Itty-bitty margins. Welcome failure. Composable architecture. Hardware as fluid as software. Cloud is... Everywhere / Services / Scalable Sunday, July 14, 13
  59. 59. Agility Effortless datacenter administration. Scale up. Scale down. Move resources around the world. Develop entire apps without backend investments. Connect services and APIs for deep, exciting features. Build it quickly. Prove it. Keep it or kill it. Sunday, July 14, 13
  60. 60. Social, Mobile, Analytics and Cloud Convergence Social + Mobile + Analytics + Cloud What’s Possible Now? How Do You Achieve It? Sunday, July 14, 13
  61. 61. Sunday, July 14, 13
  62. 62. Sunday, July 14, 13
  63. 63. Sunday, July 14, 13
  64. 64. Sunday, July 14, 13
  65. 65. Sunday, July 14, 13
  66. 66. Sunday, July 14, 13
  67. 67. Sunday, July 14, 13
  68. 68. Sunday, July 14, 13
  69. 69. Social, Mobile, Analytics and Cloud Convergence Social + Mobile + Analytics + Cloud What’s Possible Now? How Do You Achieve It? Sunday, July 14, 13
  70. 70. Continuous Improvement: Management & Governance Sunday, July 14, 13
  71. 71. Continuous Improvement: Management and Governance Sunday, July 14, 13
  72. 72. Continuous Improvement: Management and Governance Sunday, July 14, 13
  73. 73. Continuous Improvement: Management and Governance Sunday, July 14, 13
  74. 74. Continuous Improvement: Management and Governance Sunday, July 14, 13
  75. 75. Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  76. 76. Flag Watch Approve Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  77. 77. Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  78. 78. Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  79. 79. Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  80. 80. Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  81. 81. Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  82. 82. Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  83. 83. Flag Watch Approve Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  84. 84. Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  85. 85. Responsible for Maintaining It Empowered to Change It Impacted by Its Failures Who is? Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  86. 86. Responsible for Maintaining It Empowered to Change It Impacted by Its Failures We are... Continuous Improvement: Emergent Data Quality Sunday, July 14, 13
  87. 87. Social, Mobile, Analytics and Cloud Convergence Social + Mobile + Analytics + Cloud What’s Possible Now? How Do You Achieve It? Sunday, July 14, 13
  88. 88. Lean Continuous Improvement Root Cause Analysis Pull Pokayoke Agile DevOps Gamification Sunday, July 14, 13
  89. 89. Follow the flow of information. Reduce waste, wait and wondering. Use technology to rapidly iterate new ideas. Get entire org chart involved in identifying improvements. “If you do it every day, you are the expert.” Keep the conversation alive. Continuously improve. Sunday, July 14, 13
  90. 90. Lean Eliminate Waste, Wait and Wondering Sunday, July 14, 13
  91. 91. Lean: Eliminate Waste, Wait and Wondering Sunday, July 14, 13
  92. 92. ? Lean: Eliminate Waste, Wait and Wondering Sunday, July 14, 13
  93. 93. Lean: Eliminate Waste, Wait and Wondering Sunday, July 14, 13
  94. 94. Lean: Eliminate Waste, Wait and Wondering Sunday, July 14, 13
  95. 95. Lean: Eliminate Waste, Wait and Wondering Sunday, July 14, 13
  96. 96. Lean: Eliminate Waste, Wait and Wondering Sunday, July 14, 13
  97. 97. Lean: Eliminate Waste, Wait and Wondering Sunday, July 14, 13
  98. 98. 5S Sort, Straighten, Shine, Standardize, Sustain Sunday, July 14, 13
  99. 99. 5S: Sort, Straighten, Shine, Standardize, Sustain Sunday, July 14, 13
  100. 100. 5S: Sort, Straighten, Shine, Standardize, Sustain Sunday, July 14, 13
  101. 101. 5S: Sort, Straighten, Shine, Standardize, Sustain Sunday, July 14, 13
  102. 102. DevOps: Agility2 Sunday, July 14, 13
  103. 103. DevOps: Agility2 Rapid and tight combinations of business needs, software development, and IT integration. Continuous development. Continuous feedback. Idea->Build->Problem->Change->Feedback->Adapt-> Leverage the cloud: global, scalable. Sunday, July 14, 13
  104. 104. Sunday, July 14, 13
  105. 105. Sunday, July 14, 13
  106. 106. Gamification Sunday, July 14, 13
  107. 107. Gamification Fast Feedback Transparency Goals Competition Collaboration Community Sunday, July 14, 13
  108. 108. Mistake Proofing (Pokayoke) Sunday, July 14, 13
  109. 109. Mistake Proofing Sunday, July 14, 13
  110. 110. Mistake Proofing Sunday, July 14, 13
  111. 111. Mistake Proofing Sunday, July 14, 13
  112. 112. Mistake Proofing Sunday, July 14, 13
  113. 113. Root Cause Analysis Sunday, July 14, 13
  114. 114. Analytics Root Cause Analysis Sunday, July 14, 13
  115. 115. Cloud Root Cause Analysis Sunday, July 14, 13
  116. 116. Root Cause Analysis Sunday, July 14, 13
  117. 117. Analytics Root Cause Analysis Sunday, July 14, 13
  118. 118. Social, Mobile, Analytics and Cloud Convergence Social + Mobile + Analytics + Cloud What’s Possible Now? How Do You Achieve It? Sunday, July 14, 13
  119. 119. In one word... Agility Fluid social communication. Take immediate action. Powerful mobile devices. Always connected. Business insight & exploration. Automated intelligence. Reliable global infrastructure, available instantly. Rapid PoC. Rapid time-to-value. Rapid failure. Sunday, July 14, 13
  120. 120. The SMAC Inflection: Technology’s Long Promise Made Real Jay Jakosky Data Science and Engineering The Bardess Group Sunday, July 14, 13

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