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Pixels & Prisons (UX Cambridge 2018)

Jay Heal
Jay Heal

My talk on Service Design within Government

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Pixels & Prisons
JAY HEAL
Senior Interaction | Service Designer
Designer
Interaction
Service
Product
User Experience
Role of Design within Tech
2003Interpretation of client /
stakeholder requirements into
digital deliverables
User-centric
Print mentality to
screen
2018The process of finding
solutions for a defined user
problem or need
Process driven
How Can We Better
Describe The Role Of A
Designer?
Tip 1
Be Humble.
‘Digital By Default’
https://www.gov.uk/government/publications/government-digital-strategy
“The Government Digital Strategy sets out how government will
redesign its digital services to make them so straightforward and
convenient that all those who can use them prefer to do so…
…delivering services digitally will result in savings of £1.7 to £1.8
billion each year” - December 2012
Cabinet Office

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Pixels & Prisons (UX Cambridge 2018)