Natural Learning, Networks, Slam Dunk Roi

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Talk at Chief Learning Officer Symposium, San Diego 2008

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Natural Learning, Networks, Slam Dunk Roi

  1. 1. 1. Natural Learning 2. Network Effects 3. Management Innovation 4. Slam-Dunk ROI
  2. 2. 2
  3. 3. Learning is natural
  4. 4. austin 1, 2, 3 4
  5. 5. 5
  6. 6. 6
  7. 7. 7
  8. 8. Learning Natural Social Spontaneous Informal Unbounded Adaptive Fun Self-service 8
  9. 9. 20% 10
  10. 10. 11
  11. 11. Learnscape Architecture
  12. 12. 16
  13. 13. NODES In the beginning... 17
  14. 14. NODES CONNECT Connections create value 18
  15. 15. HIERARCHIES Knowledge is power 19
  16. 16. Connections reach out Connections erode scarcity 20
  17. 17. Faster, faster, faster Now
  18. 18. Information Glut Connections hop the walls between disciplines. Everyone is forced to become a generalist. 22
  19. 19. Everyone is forced to become a genera Volatility Days per Year the S&P 500 Gained or Lost >3% in Value 20 15 10 5 0 1950s 1960s 1970s 1980s 1990s 23 2000s
  20. 20. Value migrates to intangibles Stuff Tangibles (Nodes) Market Value S&P 500 Relationships Intangibles (Connections) 1982 1999
  21. 21. Business migrates to services Services United States GNP Personal Consumption Goods 1947 2007 25 22 Data: Moody’s www.freelunch.com
  22. 22. Value distribution: BEFORE Most value here 26 23
  23. 23. The Post-network Tail Value distribution: AFTER Shorter Most value here Longer Source of innovation 27
  24. 24. The Long Tail The Post-network Tail Folksonomy eBay Craig’s List Peer-to-peer Crowd sourcing Open software User-driven innovation Viral marketing Source of innovation 28
  25. 25. PHASE CHANGE Today’s uneasy transition 29
  26. 26. At home: At work: 35
  27. 27. Learnscape
  28. 28. 38
  29. 29. 39
  30. 30. 40
  31. 31. 41
  32. 32. 42
  33. 33. 43
  34. 34. 44
  35. 35. Don’t think one node at a time.
  36. 36. 46
  37. 37. Wiki T. Rowe Price Project History recurring tax questions set up FAQ & blog rapid look-ups
  38. 38. Annual Value 1,500 temp workers 2 minutes/call $3,000,000 + better customer service
  39. 39. Intelpedia Project History Annual Value 3 years old 20,000 active users free software x 30 minutes/week saved 1,000,000+ page views 200 person-years
  40. 40. Blog + RSS CGI Systems Professionals learn more from one another than they will ever learn from outsiders.
  41. 41. CGI Project History Annual Value communities of practice 4,000 active users consolidated research x 30 minutes/week saved redundancy slashed +100,000 billable hours
  42. 42. Community
  43. 43. SAP Developer Network Project History Annual Value communities of practice 1,000,000+ active users answer customer most queries answered by inquiries non-employees network, blogs, tech incalculable library, wikis + faster, more accurate responses
  44. 44. 61 52
  45. 45. 62 54
  46. 46. jaycross.com

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