About Keynote speaker & emcee. NY Times best-selling author. President: marketing & social media customer service consultancy Convince & Convert.
The most retweeted person in the world among digital marketers, Jay and his consulting firm - Convince & Convert - advise the world's most iconic brands like The United Nations, Nike, 3M, Oracle and 35 of the FORTUNE 500.
His Convince & Convert Media division includes an online magazine, a podcast network, an email newsletter and more, and is one of America's most trusted sources of ideas and education for marketers, customer service pros, and business owners.