WebWatch 2010

Prayag’s Third Annual Website
Benchmark Analysis Report



                                October 2010
Study Overview

• The annual Prayag Website study benchmarks websites of
  companies operating in the Indian IT and BPO se...
Corporate websites searched

                                                                        The study this year e...
Study Parameters
Navigation
    –   Flexibility
    –   Sitemap and search
    –   Personalization
    –   Call to action
...
―   Flexibility

Navigation   ―
             ―
             ―
                 Sitemap and search
                 Persona...
Steering through the web
  Organizations have realized that they need to keep their audience engaged; an
  increasing numb...
What is there in the Dynamic Menu?
 Flexibility                                                             Case In Point
...
Innovative styles of navigation
   Wipro Before                                                     Wipro Now




      Wi...
Information comes with a Click
  • The fewer the clicks – the quicker the access to information
  •    Except for a few, a...
The Related Zone
  Contextual Navigation                                                  Case in Point
  Contextual navig...
Access to Information
  Sitemap                                                           Search
  IT services and BPOs sc...
Around the World…or not

     Personalization                                     Category            % of sites with   % ...
Interactive session
   Call to action
   “Call to action” is an invitation to website visitors to connect with the company...
Interactive session

      L&T Infotech has interaction cues such as contact us, follow us and polls
      on the left sid...
― Wide angle view
Content   ― Content style
          ― Value proposition




                                Yahoo!
     ...
Wide angle view on Content
                                                                      IT
                      ...
Content Styles
   Case studies, white papers and other resources                               Charts, table, graphs, diag...
Value Proposition & Messaging


  •       Accenture recovered from the Tiger
          Woods debacle quite well.
         ...
Messaging Relevance: To the prospective employee



      Hits                                                            ...
― Hygiene Factors

Design Aesthetics   ― Packaging
                    ― The ones we loved
Design Decisions

    •     We have structured our review in two parts. In the first part, we grade the
          reviewed...
Hygiene Habits

   •    Black is a perennial favourite. A
        whopping 85% of the sites studied
        had black font...
Packaging: think outside the box, to make the box
  Great Stuff
  • Play of colors, graphics and rich media to visually en...
Packaging: think outside the box, to make the box...


   Microland gave its website a
    personalized touch through a n...
Getting it right the first time – homepages
which gave clutter a miss

  • Logica makes judicious use of pictures
    and ...
The “Certain Something” Sites




Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0   26
Information and space constraints need not be conflicting issues – A simple,
  informative website of HCL. A more energeti...
Use of rich media to strike a chord with the viewers




Navigation I Content I Design Aesthetics – The ones we loved I SE...
Crafted to convey its value proposition explicitly on the homepage




Navigation I Content I Design Aesthetics – The ones...
Fitting combination of flash and text placement to provide maximum
       information




Navigation I Content I Design Ae...
Communicating through appropriate images to project a more
       organized appearance




Navigation I Content I Design A...
Conveying simplicity without compromising on the information
             requirements




Navigation I Content I Design A...
Classifies information less conventionally – sections such as popular downloads,
    frequent destinations, most downloade...
Eye-catching visuals and apt taglines turned into productive
               marketing tools




Navigation I Content I Des...
Conscious efforts to make every section interesting – news items, opinions,
        special programs - which are commonly ...
A departure from the usual corporate color palette, a mini-menu on the
       homepage gives a quick overview of contents ...
― Why SEO

SEO   ― Page Titles
      ― Description Tags
      ― Structuring Content
Why SEO is important


  •    Doing search engine submission and just having a site isn't enough to gain visibility.
     ...
The importance of Page Titles

  •     Page titles are important to search engines
         – They are also the descriptio...
Description Tags

    • Meta description tags describe the page – this is what visitors see in the search results
    • Su...
Structuring Content
  What does not help
  The glaring issues here are use of flash and placement of text within graphics
...
Structuring Content

    What helps
    • Blogs can help SEO as they double the possibility that your company will be list...
― RSS

Web 2.0   ― Blogs
          ― Communities
As simple as possible

  RSS or Really Simple Syndication is a common Web 2.0 feature that we
  ran into on most sites

  ...
..But can be made better
  • Most companies offered feeds for investor information, press
    releases and blogs.
  • Some...
Blogs
                                                                        Many companies used blogs to address
  •    ...
Communities
                                                                                   Sites with communities
  • ...
The rise of Twitterverse

   • The BIG news this year is the arrival of
     social marketing tools
          • Almost all...
Thank You !

Have a question? Suggestions? Feedback?
We would like to hear from you




                                  ...
Companies covered in this study
 IT Services                     IT Products       Niche               BPO
 TCS           ...
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WebWatch 2010

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WebWatch is a benchmarking report analyzing corporate websites in the Indian IT and BPO space against global practices for website design, navigation, content and online marketing. We study websites that stand out for their innovative designs, navigation styles, and content strategies. The study also highlights best-in-class tactical ideas and practices and uncovers websites that are closest to providing the ultimate brand and user experience to visitors.

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WebWatch 2010

  1. 1. WebWatch 2010 Prayag’s Third Annual Website Benchmark Analysis Report October 2010
  2. 2. Study Overview • The annual Prayag Website study benchmarks websites of companies operating in the Indian IT and BPO sector against global websites • It showcases websites that stand out through their innovative design, navigation and content strategies • Best-in-class tactical ideas and practices are also highlighted • It compares this year’s findings with the findings from 2009
  3. 3. Corporate websites searched The study this year examined Number of corporate websites analyzed corporate websites of 70 companies Companies reviewed were 25 organized into four categories representing a typical mix of 19 technology companies. This was 15 done to compare practices followed 11 across different industry segments. The study tracks both Indian companies as well as MNCs operating in India – since both were competing in the same markets, it IT Services IT Products Niche BPO was considered appropriate to compare them on an equal footing IT Services: Companies deriving revenues from diverse vertical and List of companies studied available at the end horizontal services of the report IT Products: Companies deriving most of their revenues from software products Niche: Companies targeting one specific vertical or horizontal BPO: Companies deriving majority of their revenues from BPO services 3
  4. 4. Study Parameters Navigation – Flexibility – Sitemap and search – Personalization – Call to action Content – Wide angle view – Content style – Value proposition Design Aesthetics – Hygiene Factors – Packaging – The ones we loved SEO – Why SEO – Page Titles – Description Tags – Structuring Content Web 2.0 – RSS – Blogs – Communities 4
  5. 5. ― Flexibility Navigation ― ― ― Sitemap and search Personalization Call to action
  6. 6. Steering through the web Organizations have realized that they need to keep their audience engaged; an increasing number of companies are shifting their focus from voluminous content to interactive content • What is essential – Quick availability of interactive data – Clarity in appearance of the site • Information given should be concise and consistent – Innovative and interactive visual effects • To attract visitors Navigation - Introduction I Content I Design Aesthetics I SEO I Web 2.0 6
  7. 7. What is there in the Dynamic Menu? Flexibility Case In Point Navigation should enhance site flexibility and The IBM site is a clear example of flexible enable the user to access any targeted page easily. navigation. It gives the visitor the freedom to Navigation should also make browsing and search choose from the categories and subcategories effortless. available in the dynamic menu as well as to navigate to the previous page through breadcrumb An improvement compared to last year, this trails. The sectional navigation bar on the left hand study revealed a significant increase in the use of side shows the services available. breadcrumb trails and dynamic menus. Websites Websites Navigational using using this features this feature in feature 2009 Breadcrumb trail 76% 59% Breadcrumb trail with backward 70% 49% navigation Dynamic menus 67% 58% Navigation - Flexibility I Content I Design Aesthetics I SEO I Web 2.0 7
  8. 8. Innovative styles of navigation Wipro Before Wipro Now Wipro’s new site is not only visually attractive but also makes good use of primary navigation techniques and dynamic menus. Navigation - Flexibility I Content I Design Aesthetics I SEO I Web 2.0
  9. 9. Information comes with a Click • The fewer the clicks – the quicker the access to information • Except for a few, all companies managed to get site visitors to the desired page in 2 to 3 clicks • None of the companies required more than 3 clicks for the visitors to reach the desired level. How many clicks to your critical information? IT Services IT Products Niche BPO Overall % 2010 2009 2010 2009 2010 2009 2010 2009 2010 2009 1-2 clicks 8 5 21 21 9 11 40 36 19 17 2-3 clicks 64 55 74 36 73 22 33 29 61 39 3-4 clicks 16 18 5 36 0 44 7 14 9 25 4-5clicks 0 9 0 0 0 0 0 0 0 3 >5 clicks 0 0 0 0 0 0 0 0 0 0 Inconsistent 12 14 0 7 18 22 20 21 11 15 Note: Critical information represents web pages that provide important information on the company and do not include any downloadable material Navigation - Flexibility I Content I Design Aesthetics I SEO I Web 2.0 9
  10. 10. The Related Zone Contextual Navigation Case in Point Contextual navigation bar is placed beside or The Genpact website places contextual embedded in the body copy to attract users to go navigation at the right hand side of the body deeper into the site. They are situational and copy in service-related pages. The related links insightful. support the information available on the page This year’s study revealed a comparative growth and make it more interesting and explanatory. in the use of contextual links by BPO companies. Websites Websites with with contextual Category contextual navigation in navigation 2009 IT Services 92% 91% IT Products 84% 86% Niche 73% 78% Services BPO 53% 36% Overall 79% 75% Navigation - Flexibility I Content I Design Aesthetics I SEO I Web 2.0 10
  11. 11. Access to Information Sitemap Search IT services and BPOs scored more than 80 per Compared to the previous study, there is a rise in cent the percentage of companies offering search option IT IT IT IT Niche BPO Overall Niche BPO Overall Services products Services products With With 84% 74% 82% 87% 81% sitemap search 96% 90% 91% 73% 89% option With sitemap 82% 71% 78% 86% 80% With in 2009 search 91% 100% 89% 57% 85% option in Companies are increasingly moving towards a 2009 sitemap which is aligned with the site architecture IT IT Niche BPO Overall Advanced Search Services products Only 30% of the companies providing search option With are using advanced search functions –search by consistent 84% 68% 82% 73% 77% specific sections, kinds of resources sitemap With Sites offering Advanced Search 16 consistent 77% 57% 78% 64% 69% sitemap in % of Total 23% 2009 Navigation – Sitemap & Search I Content I Design Aesthetics I SEO I Web 2.0 11
  12. 12. Around the World…or not Personalization Category % of sites with % of sites with personalization personalization in • Country-specific sites or multi- 2009 lingual sites were offered by IT Services 72% 68% companies with presence in those markets IT Products 58% 79% Niche Services 36% 22% BPO 0% 0% Overall 47% 47.5% Unity in Diversity Navigation – Personalization I Content I Design Aesthetics I SEO I Web 2.0 12
  13. 13. Interactive session Call to action “Call to action” is an invitation to website visitors to connect with the company Call-outs such as subscribe to our newsletter, find out more, sign up now, etc. are common. In some sites, there were blog posts that were open to comment that encouraged an interactive relationship with the visitor 70% of the companies reviewed prompted their users to interact and communicate – an area to watch out for and work on for the rest % of sites with call to % of sites with call to Category action links action links in 2009 IT Services 76 % 91% IT products 79 % 57% Niche Services 64 % 78% BPO 53 % 50% Overall 70 % 71% Navigation – Call to action I Content I Design Aesthetics I SEO I Web 2.0 13
  14. 14. Interactive session L&T Infotech has interaction cues such as contact us, follow us and polls on the left side of the webpage – persuasive measures to improve customer engagement Navigation – Call to action I Content I Design Aesthetics I SEO I Web 2.0
  15. 15. ― Wide angle view Content ― Content style ― Value proposition Yahoo! Do you hear me?
  16. 16. Wide angle view on Content IT Services IT Niche Product BPO Content Rich Consistency • IT Services: Compared to last year’s study, IT services’ websites have become consistent • Product Companies: Consistency of layout has been maintained. Content-wise, some companies have slipped into deeper technology details while describing their products • Niche players: Almost all websites are consistent in layout and structure. Some are yet to ensure consistency of length • BPO: These sites have concise content Navigation I Content – Wide angle view I Design Aesthetics I SEO I Web 2.0 16
  17. 17. Content Styles Case studies, white papers and other resources Charts, table, graphs, diagrams and support the content available effectively, so most graphics form an integral part of the content companies had them included in their site (there for Niche Players and BPO companies. is a slight dip compared to 2009 though) Sites with contextual use of resources Use of Diagrams 82 78 79 100 67 92 89 84 86 58 57 73 45 53 32 21 % 2010 IT Services IT Products Niche BPO IT Services IT Products Niche BPO % 2009 Overall Cross Segment Scores 78 76 61 54 Contextual Diagrams Resources Navigation I Content – Content style I Design Aesthetics I SEO I Web 2.0 17
  18. 18. Value Proposition & Messaging • Accenture recovered from the Tiger Woods debacle quite well. Accenture retained its messaging but revamped its campaign to and adopted “safer icons” • Companies are keen on presenting thematic websites . For example, Mahindra Satyam uses the FIFA theme to depict a contemporary picture Navigation I Content – Value proposition I Design Aesthetics I SEO I Web 2.0 18
  19. 19. Messaging Relevance: To the prospective employee Hits Misses • An increasing trend in using social • Tally , Yash Technologies and Sykes media is noticed across most Enterprises provided no real companies - pages on Facebook and information for job seekers, thus Twitter, RSS feeds, blogs, etc. linked losing an opportunity to to their websites communicate to prospective employees • Most of the companies projected a global outlook and style –key to catering to their audiences globally • Some companies while mentioning the positions open, however, could • EXL Services, compared to the have communicated more effectively previous year, has a comprehensive by providing employee testimonials, careers section details of work culture and easy search/filter options or vacancy categories E.g. Cranes Software, Ramco Systems Navigation I Content – Value proposition I Design Aesthetics I SEO I Web 2.0 19
  20. 20. ― Hygiene Factors Design Aesthetics ― Packaging ― The ones we loved
  21. 21. Design Decisions • We have structured our review in two parts. In the first part, we grade the reviewed websites according to different hygiene parameters – Color Impact – Legibility – Readability – Consistency • In the next part we look at a few sites, which had that “certain something”, that made us sit up and take a closer look. Navigation I Content I Design Aesthetics – Introduction I SEO I Web 2.0 21
  22. 22. Hygiene Habits • Black is a perennial favourite. A whopping 85% of the sites studied had black fonts on a white background. – Grey was the other color commonly used – Most companies have taken the tested route in this area  Did most sites maintain design consistency ? – Yes, 91%  Did most sites follow a consistent design theme ? – Yes, 78%  Did companies maintain page length consistency through the site? – Almost half the companies did not! Only 52% of them did so.  Did the sites stick to a consistent font ? – Yes, most stayed with Font size 11 or 12 Navigation I Content I Design Aesthetics – Hygiene Factors I SEO I Web 2.0 22
  23. 23. Packaging: think outside the box, to make the box Great Stuff • Play of colors, graphics and rich media to visually enliven websites • Abundant usage of flash without compromising on buffering speed was noticed in many sites  HP’s homepage has a scrolling set of dominating images that illustrate and link to different core businesses of the company.  Use of myriad colors by Sonata Navigation I Content I Design Aesthetics – Packaging I SEO I Web 2.0 23
  24. 24. Packaging: think outside the box, to make the box...  Microland gave its website a personalized touch through a neat virtual tour of its facility  Citrix gets to the heart of the matter right on its homepage – a glimpse into its products and services, and top downloaded items Informative, but.. • Honeywell’s website is heavily laden with information, but to get it right without interfering with the aesthetics is something it needs to strive at Navigation I Content I Design Aesthetics – Packaging I SEO I Web 2.0 24
  25. 25. Getting it right the first time – homepages which gave clutter a miss • Logica makes judicious use of pictures and flash on its homepage to create an aesthetically pleasing look, without hindering navigation. • Cognizant has a homepage that effectively furnishes the essentials in a succinct manner Navigation I Content I Design Aesthetics – Packaging I SEO I Web 2.0 25
  26. 26. The “Certain Something” Sites Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 26
  27. 27. Information and space constraints need not be conflicting issues – A simple, informative website of HCL. A more energetic look can be sported by using vibrant colors Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 27
  28. 28. Use of rich media to strike a chord with the viewers Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 28
  29. 29. Crafted to convey its value proposition explicitly on the homepage Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 29
  30. 30. Fitting combination of flash and text placement to provide maximum information Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 30
  31. 31. Communicating through appropriate images to project a more organized appearance Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 31
  32. 32. Conveying simplicity without compromising on the information requirements Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 32
  33. 33. Classifies information less conventionally – sections such as popular downloads, frequent destinations, most downloaded and ask Microsoft help users find desired information quickly Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 33
  34. 34. Eye-catching visuals and apt taglines turned into productive marketing tools Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 34
  35. 35. Conscious efforts to make every section interesting – news items, opinions, special programs - which are commonly sidelined on the homepage - gain limelight Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 35
  36. 36. A departure from the usual corporate color palette, a mini-menu on the homepage gives a quick overview of contents of the website Navigation I Content I Design Aesthetics – The ones we loved I SEO I Web 2.0 36
  37. 37. ― Why SEO SEO ― Page Titles ― Description Tags ― Structuring Content
  38. 38. Why SEO is important • Doing search engine submission and just having a site isn't enough to gain visibility. Websites need to be engineered to figure prominently in search engine results page. What drives better SEO? – Title Tags: A title tag is a piece of HTML code that describes a specific web page’s content through a keyword query that a person types into a search engine. Creating a relevant title tag is one of the most important variables in achieving high search engine positioning – Description tags: Description tags are one of the first places where a search engine looks for keywords and this appears in the search engine result page – Content Structuring: The tools used to structure content and the use of graphics and flash impact SEO – External links: Having a large number of links to external sites drives SEO Navigation I Content I Design Aesthetics I SEO - Why SEO I Web 2.0 38
  39. 39. The importance of Page Titles • Page titles are important to search engines – They are also the descriptions saved by the “bookmark” feature in the browser • Such title tags should contain relevant keywords – Most search engines use the page title as the link on search results page. – Using generic words or just the company’s name does not help Unique page titles for each page How did companies studied fare? 100% 95% 89% 91% 100% 93% 93% 88% 77% 79%  Extremely well. However, some 2010 niche companies and product 2009 companies (12% and15% respectively) missed out on this key aspect IT IT Niche BPO Overall Services Products *Microsoft is not included as the data is not available in the source page Note: Pages searched for SEO (if present): Home page, services page, industries page, products page, media page and investors page Navigation I Content I Design Aesthetics I SEO – Page Titles I Web 2.0 39
  40. 40. Description Tags • Meta description tags describe the page – this is what visitors see in the search results • Such tags must include keywords and relevant phrases describing the page – Words must not be repeated – Complete sentences must be used. Pages with description tag 75% 67% 65% 61% 63% 60% 56% 58%61% 60% 2010 2009 IT Services IT Products Niche BPO Overall **Note: All percentages are calculated depending on the total number of pages checked *Microsoft is not included as the data is not available in the source page Note: Pages searched for SEO (if present): Home page, services page, industries page, products page, media page and investors page Navigation I Content I Design Aesthetics I SEO – Description Tags I Web 2.0 40
  41. 41. Structuring Content What does not help The glaring issues here are use of flash and placement of text within graphics – In both cases, search engine crawlers will not be able to “read” content, reducing possibilities of being listed high up in a search Although largely avoided, both content packaging styles appeared in several websites – Most companies used flash to supplement a home page message when SEO was already being addressed by plain text content Hidden content, another feature not tracked by search engines, was shunned by many companies Text As Graphics Use of Flash 64% 59% 60% 57% 57% 47% 45% 44% 41% 49% 48% 41% 29% 34% 25% 30% 25% 29% 2010 26% 20% 2010 2009 2009 IT IT Niche BPO Overall IT IT Niche BPO Overall Services Products Services Products **Note: All percentages are calculated depending on the total number of pages we checked Note: Pages searched for SEO (if present): Home page, services page, industries page, products page, media page and investors page Navigation I Content I Design Aesthetics I SEO – Structuring Content I Web 2.0 41
  42. 42. Structuring Content What helps • Blogs can help SEO as they double the possibility that your company will be listed, as search engine crawlers typically search blogs separately It pays to LINK-up • Building external links from a website always increases page ranking - this is a well known fact now, given that all companies studied exhibited diligence in building links. Websites with Logo Links 100% 100% 95% 91% 86% 82% 84% 80% 79% 67% 2010 2009 IT Services IT Product Niche BPO Overall Navigation I Content I Design Aesthetics I SEO – Structuring Content I Web 2.0 42
  43. 43. ― RSS Web 2.0 ― Blogs ― Communities
  44. 44. As simple as possible RSS or Really Simple Syndication is a common Web 2.0 feature that we ran into on most sites Sites with RSS feeds 92% 84% 68% 71% 64% 55% 49% 2010 33% 2009 22% 21% IT Services IT Product Niche BPO Overall RSS feature is available most commonly on Home, Investors, Contacts and Press releases pages Navigation I Content I Design Aesthetics I SEO I Web 2.0 – RSS 44
  45. 45. ..But can be made better • Most companies offered feeds for investor information, press releases and blogs. • Some demonstrated a more effective use by offering feeds on specific offerings, verticals etc. A standard RSS feed setup on the The Capgemini site allows visitors Infosys site to customize their feeds according to solution area, industry and document type Navigation I Content I Design Aesthetics I SEO I Web 2.0 – RSS 45
  46. 46. Blogs Many companies used blogs to address • Blogs are gradually becoming popular issues and redress grievances. Also, on company websites many companies used them to point out – Large IT companies were the early technical nitty-gritty adopters HP employee business blogs – Niche companies and BPOs lag behind, with few companies having adopted this medium Sites with Blogs 72% 53% 50% 49% 45% 37% 2010 27% 22% 2009 Novell CMO blog (listed as one of the top 20% 21% ten CMO blogs.) IT Services IT Product Niche BPO Overall Navigation I Content I Design Aesthetics I SEO I Web 2.0 – Blogs 46
  47. 47. Communities Sites with communities • Communities are still a novelty 52% 53% 57% – Product companies are early adopters – The discussions are democratic, 33% charged and often helpful. 18% 20% 0% 0% IT IT Product Niche BPO Overall Services 2010 2009 Microsoft forums enable users to Intuit has a range of community resources. A library of articles, a get tech guidance from experts forum, and a wiki section, to name a few. ..Also, questions and issues raised in The members of the community In the forum, members can get the forum helps developers in can upload articles, reviews, and quick fix solutions to their developing new tools and processes industry stories in the wiki problems section. Navigation I Content I Design Aesthetics I SEO I Web 2.0 – Communities 47
  48. 48. The rise of Twitterverse • The BIG news this year is the arrival of social marketing tools • Almost all the companies across all sectors have started using these Social marketing: The Phenomenon tools • Just a year ago, only a handful of Sites with social media marketing tools companies had profiles on social 84% networking sites. Now, almost all companies are on these sites, vying 58% 54% for virtual followers 41% 2010 36% • This gives companies direct access 24% 2009 21% 11% 13% to customers and instant feedback, 7% and acts as a round-the-clock IT IT Niche BPO Overall channel for information transmission Services Product Digg, Delicious, StumbleUpon, Technorati, Reddit, Facebook etc. are some of the most commonly used social marketing tools Navigation I Content I Design Aesthetics I SEO I Web 2.0 – Communities 48
  49. 49. Thank You ! Have a question? Suggestions? Feedback? We would like to hear from you Team Prayag
  50. 50. Companies covered in this study IT Services IT Products Niche BPO TCS Tally Applabs IBM Daksh Infosys Oracle Sasken Aegis Wipro Polaris Bearing Point EXL Services Cognizant SAP Ciber Genpact HCL Technologies WNS Global Services Microsoft Persistent Mahindra Satyam Cisco Yash Technologies Sykes IBM Citrix Microland First Source HP Ariba IDS 24/7 Customer Accenture Intuit QuEST Global Zenta Capgemini Novell SQS Tracmail Logica Ramco IBS Sutherland ACS Patni Cranes Software Sitel Keane 3i Infotech Vcustomer Quinnox Misys Indecomm CA Sunguard Intelenet Global services L&T Infotech JDA Hexaware Servion CSC Compulink Siemens information Syst. Ltd Dassault System Sonata Infotech Zensar Mastek ITC Infotech Mindtree 50

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