C:\Fake Path\16401541 Ch15

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C:\Fake Path\16401541 Ch15

  1. 1. Chapter 15 Speaking Skills Mary Ellen Guffey, Business Communication: Process and Product, 4e Copyright © 2003
  2. 2. Preparing an Oral Presentation
  3. 3. <ul><li>Identify your purpose. </li></ul><ul><ul><li>Decide what you want your audience to believe, remember, or do when you finish. </li></ul></ul><ul><ul><li>Aim all parts of your talk toward your purpose. </li></ul></ul>Preparing an Oral Presentation
  4. 4. <ul><li>Organize the introduction. </li></ul><ul><ul><li>Get the audience involved. </li></ul></ul><ul><ul><li>Capture attention by opening with a promise, story, startling fact, question, quotation, relevant problem, or self-effacing story. </li></ul></ul><ul><ul><li>Establish your credibility by identifying your position, expertise, knowledge, or qualifications. </li></ul></ul>Preparing an Oral Presentation
  5. 5. <ul><li>Organize the introduction. </li></ul><ul><ul><li>Introduce your topic. </li></ul></ul><ul><ul><li>Preview the main points. </li></ul></ul>Preparing an Oral Presentation
  6. 6. <ul><li>Organize the body. </li></ul><ul><ul><li>Develop two to four main points. Streamline your topic and summarize its principal parts. </li></ul></ul><ul><ul><li>Arrange the points logically: chronologically, from most important to least important, by comparison and contrast, or by some other strategy. </li></ul></ul>Preparing an Oral Presentation
  7. 7. <ul><li>Organize the body. </li></ul><ul><ul><li>Prepare transitions. </li></ul></ul><ul><ul><ul><li>Use “bridge” statements between major parts (I’ve just discussed three reasons for X; now I want to move to Y). </li></ul></ul></ul><ul><ul><ul><li>Use verbal signposts (however, for example, etc.). </li></ul></ul></ul><ul><ul><li>Have extra material ready. </li></ul></ul><ul><ul><ul><li>Be prepared with more information and visuals if needed. </li></ul></ul></ul>Preparing an Oral Presentation
  8. 8. <ul><li>Organize the conclusion. </li></ul><ul><ul><li>Review your main points. </li></ul></ul><ul><ul><li>Provide a final focus. Tell your listeners how they can use this information, why you have spoken, or what you want them to do. </li></ul></ul><ul><ul><li>Plan a graceful exit. </li></ul></ul>Preparing an Oral Presentation
  9. 9. <ul><li>1. A promise </li></ul><ul><ul><li>By the end of this presentation, you will be able to . . . . </li></ul></ul><ul><li>2. Drama </li></ul><ul><ul><li>Tell a moving story; describe a serious problem. </li></ul></ul><ul><li>3. Eye contact </li></ul><ul><ul><li>Command attention at the beginning by making eye contact with as many people as possible. </li></ul></ul>Preparing an Oral Presentation Nine Techniques for Gaining and Keeping Audience Attention
  10. 10. <ul><li>4. Movement </li></ul><ul><ul><li>Leave the lectern area. Move toward the audience. </li></ul></ul><ul><li>5. Questions </li></ul><ul><ul><li>Ask for a show of hands. Use rhetorical questions. </li></ul></ul><ul><li>6. Demonstrations </li></ul><ul><ul><li>Include a member of the audience. </li></ul></ul>Preparing an Oral Presentation Nine Techniques for Gaining and Keeping Audience Attention
  11. 11. <ul><li>7. Samples/gimmicks </li></ul><ul><ul><li>Award prizes to volunteer participants; pass out samples. </li></ul></ul><ul><li>8. Visuals </li></ul><ul><ul><li>Use a variety of visuals. </li></ul></ul><ul><li>9. Self-interest </li></ul><ul><ul><li>Audience wants to know “What’s in it for me?” </li></ul></ul>Preparing an Oral Presentation Nine Techniques for Gaining and Keeping Audience Attention
  12. 12. Designing and Using Graphics
  13. 13. <ul><li>Select the medium. </li></ul><ul><ul><li>Consider the size of the audience and the degree of formality desired. </li></ul></ul><ul><ul><li>Consider cost, ease of preparation, and potential effectiveness. </li></ul></ul>Designing and Using Graphics
  14. 14. <ul><li>Highlight the main ideas. </li></ul><ul><ul><li>Focus on major concepts only. </li></ul></ul><ul><ul><li>Avoid overkill. Showing too many graphics reduces effectiveness. </li></ul></ul><ul><ul><li>Keep all visuals simple. </li></ul></ul>Designing and Using Graphics
  15. 15. <ul><li>Ensure visibility. </li></ul><ul><ul><li>Use large type for transparencies and slides. </li></ul></ul><ul><ul><li>Position the screen high enough to be seen. </li></ul></ul><ul><ul><li>Be sure all audience members can see. </li></ul></ul>Designing and Using Graphics
  16. 16. <ul><li>Enhance comprehension. </li></ul><ul><ul><li>Give the audience a moment to study a visual before discussing it. </li></ul></ul><ul><ul><li>Paraphrase its verbal message; don’t read it. </li></ul></ul>Designing and Using Graphics
  17. 17. <ul><li>Practice using your visual aids. </li></ul><ul><ul><li>Rehearse your talk, perfecting the handling of your visual aids. </li></ul></ul><ul><ul><li>Practice talking to the audience and not to the visual. </li></ul></ul>Designing and Using Graphics
  18. 18. Presentation Enhancers
  19. 19. <ul><li>Overhead Projector </li></ul><ul><ul><li>Cost: Low </li></ul></ul><ul><ul><li>Audience size: 2-200 </li></ul></ul><ul><ul><li>Formality level: Formal or informal </li></ul></ul>Presentation Enhancers
  20. 20. <ul><li>Flipchart </li></ul><ul><ul><li>Cost: Low </li></ul></ul><ul><ul><li>Audience size: 2-200 </li></ul></ul><ul><ul><li>Formality level: Informal </li></ul></ul>Presentation Enhancers
  21. 21. <ul><li>Write-and-wipe Board </li></ul><ul><ul><li>Cost: Medium </li></ul></ul><ul><ul><li>Audience size: 2-200 </li></ul></ul><ul><ul><li>Formality level: Informal </li></ul></ul>Presentation Enhancers
  22. 22. <ul><li>Slide Projector </li></ul><ul><ul><li>Cost: Medium </li></ul></ul><ul><ul><li>Audience size: 2-500 </li></ul></ul><ul><ul><li>Formality level: Formal </li></ul></ul>Presentation Enhancers
  23. 23. <ul><li>Computer Presentation Slides </li></ul><ul><ul><li>Cost: Low </li></ul></ul><ul><ul><li>Audience size: 2-200 </li></ul></ul><ul><ul><li>Formality level: Formal or informal </li></ul></ul>Presentation Enhancers
  24. 24. <ul><li>Handouts </li></ul><ul><ul><li>Cost: Varies </li></ul></ul><ul><ul><li>Audience size: Unlimited </li></ul></ul><ul><ul><li>Formality level: Formal or informal </li></ul></ul>Presentation Enhancers
  25. 25. Overcoming Stage Fright
  26. 26. <ul><ul><li>Stomach butterflies </li></ul></ul><ul><ul><li>Pounding heart </li></ul></ul><ul><ul><li>Shortage of breath </li></ul></ul><ul><ul><li>Sweaty palms </li></ul></ul><ul><ul><li>Dry throat </li></ul></ul><ul><ul><li>Unsteady voice </li></ul></ul><ul><ul><li>Trembling hands </li></ul></ul><ul><ul><li>Wobbly knees </li></ul></ul><ul><ul><li>Tied tongue </li></ul></ul>Overcoming Stage Fright Symptoms of Stage Fright
  27. 27. <ul><ul><li>Select a familiar, relevant topic. Prepare 150 percent. </li></ul></ul><ul><ul><li>Use positive self-talk. </li></ul></ul><ul><ul><li>Convert your fear into anticipation and enthusiasm. </li></ul></ul><ul><ul><li>Shift the focus from yourself to your visuals. </li></ul></ul>Overcoming Stage Fright Ways to Overcome Stage Fright
  28. 28. <ul><ul><li>Give yourself permission to make an occasional mistake. </li></ul></ul><ul><ul><li>Ignore stumbles; keep going. Don’t apologize. </li></ul></ul><ul><ul><li>Make the listeners your partners. Get them involved. </li></ul></ul><ul><ul><li>Just before you speak, practice deep breathing. </li></ul></ul>Overcoming Stage Fright Ways to Overcome Stage Fright
  29. 29. Effective Telephone Calls
  30. 30. <ul><li>Making Calls </li></ul><ul><ul><li>Plan a mini agenda. </li></ul></ul><ul><ul><li>Use a three-point introduction: </li></ul></ul><ul><ul><ul><li>1. Your name </li></ul></ul></ul><ul><ul><ul><li>2. Your affiliation </li></ul></ul></ul><ul><ul><ul><li>3. A brief explanation of why you are calling. </li></ul></ul></ul><ul><ul><li>Be cheerful and accurate. </li></ul></ul><ul><ul><li>Bring it to a close. </li></ul></ul><ul><ul><li>Avoid telephone tag. </li></ul></ul><ul><ul><li>Leave complete voice-mail messages. </li></ul></ul>Effective Telephone Calls
  31. 31. <ul><li>Receiving Calls </li></ul><ul><ul><li>Identify yourself immediately. </li></ul></ul><ul><ul><li>Be responsive and helpful. </li></ul></ul><ul><ul><li>Be cautious when answering calls for others. </li></ul></ul><ul><ul><li>Take messages carefully. </li></ul></ul><ul><ul><li>Explain when transferring calls. </li></ul></ul>Effective Telephone Calls
  32. 32. End

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