Library Top Ten
Answers to Your Most Common
Questions!
Sometimes, the library can be a bit
overwhelming…
… so here’s some helpful tips to
make it easier.
#1 Where Do I Get My Student
Card?
You can get
your student
card from the
Library
Circulation
Desk
Your Student Card
Your student card has
many functions:
 Library card
 photocopy card
 bus pass
 meal plan card
 gym ...
#2 Where Do I Ask For Help?
The Research
Help Desk is
located on the
Main Floor of the
library, the IT
Help Desk is
locate...
#3 Where Are the Computers?
Main Floor
Where Are the Computers?
3rd Floor Lab
Where Are the Computers?
Individual
computers for
student use on
the Main,
Ground, and 4th
Floor of the
library
How Do I Log In to the Computers?
Use the same
username and
password as your
Lakehead email
account
How Do I Access Resources Off
Campus?
Use your
Lakehead email
username and
password
#4 What is the Cost of Printing?
B/W printing is
.08 per sheet and
colour is .50
Add money to
your account at
the Circulat...
Where Are the Printers?
A print/copy
room is located
on the Main
Floor, and
printers are also
located on the 3rd
and 4th F...
#5 Is There Wireless Internet?
All floors in the
library have
wireless
internet
How Do I Access Wireless
Internet?
Username/
password is the
same as your
Lakehead email
To set up wireless
on any of your...
#6 Does the Library Offer
Tours/ Workshops?
Tours/Workshops
start in
September. Check
our website for
details
Where Can I Find the Tours/
Workshops Schedule?
You can find the
tours/workshops
schedule on the
library homepage
under th...
#7 How Do I Sign Out a Group
Study Room?
Group study
rooms are on
the Main and
4th floor
You can book
the rooms at
the Cir...
#8 What are Course Reserves?
For Example:
Your professor will
place items on reserve
in the library. Take the
call # to th...
How Do I Find a Course
Reserve?
How Do I Find a Course
Reserve?
Using the drop-
down menu, find
your instructor
or course
How Do I Find a Course Reserve?
Make sure to
copy down
the folder or
call number!
How Do I Find Past Exams Online?
You can view most
exams online by
using the same
“Reserves” tab.
Search by
professor’s na...
#9 Do You Have a Mobile
Website?
Go to: http://library.lakeheadu.ca/m
What’s on the mobile site?
 Library hours
 Search ...
#10 Where Can I Get More
Information?
Visit us at the
Research Help
Desk
Contact Us:
Face to Face at the Research Help Desk
Call us: (807) 343-8302
Email us: researchhelp@lakeheadu.ca
Chat with u...
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  • Librarytopten2013

    1. 1. Library Top Ten Answers to Your Most Common Questions!
    2. 2. Sometimes, the library can be a bit overwhelming…
    3. 3. … so here’s some helpful tips to make it easier.
    4. 4. #1 Where Do I Get My Student Card? You can get your student card from the Library Circulation Desk
    5. 5. Your Student Card Your student card has many functions:  Library card  photocopy card  bus pass  meal plan card  gym membership
    6. 6. #2 Where Do I Ask For Help? The Research Help Desk is located on the Main Floor of the library, the IT Help Desk is located in the same area
    7. 7. #3 Where Are the Computers? Main Floor
    8. 8. Where Are the Computers? 3rd Floor Lab
    9. 9. Where Are the Computers? Individual computers for student use on the Main, Ground, and 4th Floor of the library
    10. 10. How Do I Log In to the Computers? Use the same username and password as your Lakehead email account
    11. 11. How Do I Access Resources Off Campus? Use your Lakehead email username and password
    12. 12. #4 What is the Cost of Printing? B/W printing is .08 per sheet and colour is .50 Add money to your account at the Circulation Desk
    13. 13. Where Are the Printers? A print/copy room is located on the Main Floor, and printers are also located on the 3rd and 4th Floors
    14. 14. #5 Is There Wireless Internet? All floors in the library have wireless internet
    15. 15. How Do I Access Wireless Internet? Username/ password is the same as your Lakehead email To set up wireless on any of your devices visit the IT Help Desk on the Main Floor of the Library
    16. 16. #6 Does the Library Offer Tours/ Workshops? Tours/Workshops start in September. Check our website for details
    17. 17. Where Can I Find the Tours/ Workshops Schedule? You can find the tours/workshops schedule on the library homepage under the “Services” heading
    18. 18. #7 How Do I Sign Out a Group Study Room? Group study rooms are on the Main and 4th floor You can book the rooms at the Circulation Desk; two student cards are required
    19. 19. #8 What are Course Reserves? For Example: Your professor will place items on reserve in the library. Take the call # to the Circulation Desk with your student card. Past exams are also on reserve and you can view them online
    20. 20. How Do I Find a Course Reserve?
    21. 21. How Do I Find a Course Reserve? Using the drop- down menu, find your instructor or course
    22. 22. How Do I Find a Course Reserve? Make sure to copy down the folder or call number!
    23. 23. How Do I Find Past Exams Online? You can view most exams online by using the same “Reserves” tab. Search by professor’s name OR course name and number.
    24. 24. #9 Do You Have a Mobile Website? Go to: http://library.lakeheadu.ca/m What’s on the mobile site?  Library hours  Search for books/reserves  Contact Us
    25. 25. #10 Where Can I Get More Information? Visit us at the Research Help Desk
    26. 26. Contact Us: Face to Face at the Research Help Desk Call us: (807) 343-8302 Email us: researchhelp@lakeheadu.ca Chat with us online

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