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NZ Local Government Online Initiatives

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Presentation to the NSW Local Government Web Network Conference 2010 by Jason Dawson from Association of Local Government Information Management (ALGIM) in New Zealand. Highlights include website surveys, awards and online initiatives from some of New Zealand councils.

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NZ Local Government Online Initiatives

  1. 1. NZ Local Government online initiatives Jason Dawson Association of Local Government Information Management Inc
  2. 2. Hello! It’s great to be here.
  3. 3. what I’ll cover <ul><ul><li>a bit about ALGIM </li></ul></ul><ul><ul><li>local government in NZ </li></ul></ul><ul><ul><li>some of our web initiatives </li></ul></ul><ul><ul><li>showcase our council stars </li></ul></ul>
  4. 4. ALGIM about us & New Zealand local government
  5. 5. about us <ul><ul><li>  represent local govt ICT sector </li></ul></ul><ul><ul><li>all 85 Councils are members </li></ul></ul><ul><ul><li>oldest sector advocacy group   </li></ul></ul>
  6. 6. what we do <ul><ul><li>professional development training events shared services </li></ul></ul><ul><ul><li>research conference study awards certification website audits InfoBase </li></ul></ul><ul><ul><li>awards bulk purchasing </li></ul></ul>
  7. 7. NZ local government <ul><ul><li>  1989 local govt amalgamation </li></ul></ul><ul><ul><li>700 councils / agencies to 85 </li></ul></ul><ul><ul><li>regional, district & city councils   </li></ul></ul>
  8. 8. website survey
  9. 9. website survey <ul><li>annual online survey </li></ul><ul><li>85% participation rate </li></ul><ul><li>used as a resource </li></ul>
  10. 10. website survey <ul><li>Provides snapshot of: </li></ul><ul><li>how Councils manage their website </li></ul><ul><li>software, reporting and search </li></ul><ul><li>functionality and online services </li></ul><ul><li>top five tasks </li></ul>
  11. 11. website survey <ul><li>Recent survey additions: </li></ul><ul><li>website hosting </li></ul><ul><li>website strategy </li></ul><ul><li>social media policy and usage </li></ul>
  12. 12. top five tasks <ul><li>Property and rates </li></ul><ul><li>Job vacancies </li></ul><ul><li>Cemeteries </li></ul><ul><li>Environmental data </li></ul><ul><li>Contact us </li></ul><ul><li>2009 top five tasks: </li></ul><ul><li>Job vacancies </li></ul><ul><li>Rates </li></ul><ul><li>Council services </li></ul><ul><li>Contact us </li></ul><ul><li>Maps and property </li></ul>
  13. 13. mobile device version <ul><li>7% yes </li></ul><ul><li>93% no </li></ul>
  14. 14. social media usage <ul><li>Facebook (24) </li></ul><ul><li>Twitter (18) </li></ul><ul><li>YouTube (16) </li></ul><ul><li>Flickr (7) </li></ul><ul><li>Bebo (4) </li></ul><ul><li>Social media policy: </li></ul><ul><li>17% yes </li></ul><ul><li>83% no </li></ul>
  15. 15. website audits
  16. 16. website audits <ul><li>launched in 2008 </li></ul><ul><li>assesses all Council websites </li></ul><ul><li>NZ Govt Web Standards </li></ul><ul><li>accessibility tests (RNZFB) </li></ul><ul><li>content and response times </li></ul>
  17. 17. accessibility <ul><li>good alt-text (28% to 60%) </li></ul><ul><li>text resize (26% to 53%) </li></ul><ul><li>access keys (25% to 70%) </li></ul><ul><li>English lang. (69% to 85%) </li></ul>
  18. 18. navigation <ul><li>site map (54% to 78%) </li></ul><ul><li>A-Z services (54% to 72%) </li></ul><ul><li>contact info from homepage (86% to 100%) </li></ul>
  19. 19. rankings <ul><li>created council competition </li></ul><ul><li>achieved CEO & CIO attention </li></ul><ul><li>increased website investment </li></ul><ul><li>webmasters recognised </li></ul>
  20. 20. www.pcc.govt.nz 1: Porirua City Council 2008: 23 rd 2009: 3 rd
  21. 21. www.northshorecity.govt.nz 2: North Shore City Council 2008: 14 th 2009: 20 th
  22. 22. www.npdc.govt.nz 3: New Plymouth District Council 2008: 12 th 2009: 19 th
  23. 23. website awards
  24. 24. website awards <ul><li>supreme award (audit ranking) </li></ul><ul><li>best new feature (L, M & S) </li></ul><ul><li>best redevelopment </li></ul><ul><li>best usability (RNZFB) </li></ul>
  25. 25. website awards <ul><li>best redevelopment (intranet) </li></ul><ul><li>best new feature (intranet) </li></ul><ul><li>web study award </li></ul><ul><li>celebrate sector achievements </li></ul>
  26. 26. online highlights
  27. 27. www.northshorecity.govt.nz online consent solution
  28. 28. www.wellington.govt.nz e-petitions
  29. 29. www.napier.govt.nz my property pages
  30. 30. www.taupo.govt.nz live council webcasts
  31. 31. twitter.com/NRCexpress tweet stream @ council
  32. 32. www.tauranga.govt.nz search home page
  33. 33. www.pcc.govt.nz cemetery search
  34. 34. www.timaru.govt.nz online chat
  35. 35. www.manukau.govt.nz good neighbour interactive
  36. 36. www.arc.govt.nz consultation portal
  37. 37. www.rodney.govt.nz citizens panel
  38. 38. www.elections2010.co.nz elections portal
  39. 39. Come to our conference! 30 th anniversary 21 – 24 November, 2010
  40. 40. be there // follow us // join in Web Symposium May 2011, Wellington
  41. 41. Thank you. Jason Dawson [email_address] @WebTaniwha www.algim.org.nz | @ALGIMInc

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