9 Ways to Trim Operational Expenses to Fund Strategic Learning Jason Baker  Expertus www.Expertus.com   [email_address] m
Introduction <ul><li>What’s the challenge? </li></ul><ul><li>What is training efficiency? </li></ul><ul><li>Importance of ...
Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustr...
Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustr...
9 Ways to Trim  Operational Expenses <ul><li>About Expertus </li></ul><ul><li>How we chose the top 9 </li></ul><ul><ul><li...
Where do you spend your training budget? 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Ex...
Technology Efficiency
Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustr...
# 1 Consolidate and Centralize Learning Technologies
1.   Consolidate and Centralize Learning Technologies <ul><li>Reduced system support </li></ul><ul><li>Fewer skill require...
# 2 Develop a Training Portal to Increase Training & Decrease Technology Cost
1.   Develop a Training Portal to Increase Training & Decrease Technology Cost <ul><li>Improve User Adoption </li></ul><ul...
What CLOs Think About Portals <ul><li>We met with 11 CLOs & Training Directors to discuss learning system portals. </li></...
(Continued) What CLOs Think About Portals <ul><li>Best Practices: </li></ul><ul><li>Build a portal as soon as you possibly...
Case Brief <ul><li>How a large Medical Device company reduced time to competency; increased frequency of use and integrate...
# 3 Optimize Learning Technology Support & Administration
3.   Optimize Learning Technology Support & Administration <ul><li>Simplified technology infrastructure  </li></ul><ul><ul...
Case Brief <ul><li>How a large software company consolidated and centralized their enterprise applications.  </li></ul>Bef...
Process Efficiency
Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustr...
# 4 Centralize Services,  Not Processes
4.   Centralize Services, Not Processes <ul><li>Standardized processes </li></ul><ul><li>Improved data quality </li></ul><...
# 5 Improve Vendor Management
5.   Improve Vendor Management <ul><li>Content, Services, Logistics, Materials Procurement </li></ul><ul><li>Reduced redun...
# 6 Optimize Learning Operations
6.   Optimize Learning Operations <ul><li>Audit & document your business processes </li></ul><ul><li>Standardize operation...
Case Brief <ul><li>How a large networking solutions company saved $3 million a year by centralizing and outsourcing some t...
Business Efficiency
Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustr...
# 7 Reporting - Produce  less data  and  more intelligence
7.   Reporting - Produce  less data  and  more intelligence <ul><li>Cost and activity measurement is valid, but  how valua...
# 8 Optimize Training Resource Utilization
8.   Optimize Training Resource Utilization <ul><li>Centralize evaluation and analysis </li></ul><ul><li>Improved reportin...
# 9 Run Your Training Organization Like a Business
9.   Run Your Training Organization Like a Business <ul><li>Identify your core skills and true value to the organization  ...
Case Brief <ul><li>How a large high tech company improved their reporting and optimized their training schedule to save $2...
<ul><li>Where would you invest your cost savings? </li></ul>
Where would you invest your cost savings? 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs E...
Jason Baker  Expertus 803-802-9971 www.Expertus.com   [email_address] m
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9 Ways To Trim Operational Expenses V2

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9 Ways To Trim Operational Expenses V2

  1. 1. 9 Ways to Trim Operational Expenses to Fund Strategic Learning Jason Baker Expertus www.Expertus.com [email_address] m
  2. 2. Introduction <ul><li>What’s the challenge? </li></ul><ul><li>What is training efficiency? </li></ul><ul><li>Importance of operational efficiency </li></ul><ul><ul><li>More training for your money </li></ul></ul><ul><ul><li>Recession-proofing </li></ul></ul>
  3. 3. Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustry.com
  4. 4. Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustry.com
  5. 5. 9 Ways to Trim Operational Expenses <ul><li>About Expertus </li></ul><ul><li>How we chose the top 9 </li></ul><ul><ul><li>Training Efficiency Survey </li></ul></ul><ul><ul><li>Training Executive Roundtable Discussions </li></ul></ul><ul><ul><li>Witnessing best practices in action </li></ul></ul>
  6. 6. Where do you spend your training budget? 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustry.com Inefficient!
  7. 7. Technology Efficiency
  8. 8. Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustry.com
  9. 9. # 1 Consolidate and Centralize Learning Technologies
  10. 10. 1. Consolidate and Centralize Learning Technologies <ul><li>Reduced system support </li></ul><ul><li>Fewer skill requirements </li></ul><ul><li>Improved data (reporting) </li></ul><ul><li>Improved system performance/uptime </li></ul><ul><li>Strategies… </li></ul><ul><li>Data integrations for legacy systems </li></ul><ul><li>Minimize LMS customizations </li></ul><ul><li>Leverage external functionality (portal widget) to meet group-level requirements </li></ul>
  11. 11. # 2 Develop a Training Portal to Increase Training & Decrease Technology Cost
  12. 12. 1. Develop a Training Portal to Increase Training & Decrease Technology Cost <ul><li>Improve User Adoption </li></ul><ul><li>Increase Training Completion Rates </li></ul><ul><li>Highlight Critical Training / Just in Time </li></ul><ul><li>Reduce IT Load & Support </li></ul><ul><li>Reduce LMS Cost of Ownership </li></ul><ul><li>Strategies… </li></ul><ul><li>Define Natural Audience Access Points </li></ul><ul><li>Plan Holistic User Experience </li></ul><ul><li>Document & Prioritize Ideal Business Process Map </li></ul><ul><li>Communicate – Communicate – Communicate </li></ul>
  13. 13. What CLOs Think About Portals <ul><li>We met with 11 CLOs & Training Directors to discuss learning system portals. </li></ul><ul><li>We asked, “What are your top challenges without a learning system portal?” </li></ul><ul><li>Poor usability hurts training searches, registrations, and sales of customer training </li></ul><ul><li>Learning organization’s image is impacted due to comparisons to modern websites </li></ul><ul><li>LMS Customization are expensive & rarely necessary </li></ul>
  14. 14. (Continued) What CLOs Think About Portals <ul><li>Best Practices: </li></ul><ul><li>Build a portal as soon as you possibly can! </li></ul><ul><li>Make sure users are involved extensively in development. It’s all about “usability!” </li></ul><ul><li>Don’t customize LMS. Customize portal instead so that there’s no recurring upgrade cost. </li></ul>
  15. 15. Case Brief <ul><li>How a large Medical Device company reduced time to competency; increased frequency of use and integrated learning into everyday life of sales force – improving ‘training visibility’ by 80%. </li></ul>
  16. 16. # 3 Optimize Learning Technology Support & Administration
  17. 17. 3. Optimize Learning Technology Support & Administration <ul><li>Simplified technology infrastructure </li></ul><ul><ul><li>Fewer skills </li></ul></ul><ul><ul><li>Less people </li></ul></ul><ul><ul><li>Improved stability </li></ul></ul><ul><li>If your organization lacks the skills or focus and application management is not a core skill, consider outsourcing. </li></ul>
  18. 18. Case Brief <ul><li>How a large software company consolidated and centralized their enterprise applications. </li></ul>Before After
  19. 19. Process Efficiency
  20. 20. Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustry.com
  21. 21. # 4 Centralize Services, Not Processes
  22. 22. 4. Centralize Services, Not Processes <ul><li>Standardized processes </li></ul><ul><li>Improved data quality </li></ul><ul><li>Increased efficiency </li></ul><ul><li>Cost savings </li></ul>
  23. 23. # 5 Improve Vendor Management
  24. 24. 5. Improve Vendor Management <ul><li>Content, Services, Logistics, Materials Procurement </li></ul><ul><li>Reduced redundancy </li></ul><ul><li>Reduced costs </li></ul><ul><li>Improved efficiencies </li></ul>
  25. 25. # 6 Optimize Learning Operations
  26. 26. 6. Optimize Learning Operations <ul><li>Audit & document your business processes </li></ul><ul><li>Standardize operations </li></ul><ul><li>Resource management </li></ul><ul><li>Cross-training </li></ul>Class Scheduling Process
  27. 27. Case Brief <ul><li>How a large networking solutions company saved $3 million a year by centralizing and outsourcing some training administration tasks. </li></ul>
  28. 28. Business Efficiency
  29. 29. Survey Results 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustry.com
  30. 30. # 7 Reporting - Produce less data and more intelligence
  31. 31. 7. Reporting - Produce less data and more intelligence <ul><li>Cost and activity measurement is valid, but how valuable is it? </li></ul><ul><li>Disconnected data sources limit reporting </li></ul><ul><li>LMS reports are limited to LMS data </li></ul><ul><li>Strategies for producing business intelligence </li></ul><ul><li>Data Migration </li></ul><ul><li>Integration </li></ul><ul><li>Datamart </li></ul>
  32. 32. # 8 Optimize Training Resource Utilization
  33. 33. 8. Optimize Training Resource Utilization <ul><li>Centralize evaluation and analysis </li></ul><ul><li>Improved reporting in order to improve perspective </li></ul><ul><li>Install process for responding to flags </li></ul><ul><ul><li>Low enrollment </li></ul></ul><ul><ul><li>Multiple (too many) instances </li></ul></ul><ul><ul><li>Redundancies </li></ul></ul><ul><li>Convert to eLearning or vILT </li></ul>
  34. 34. # 9 Run Your Training Organization Like a Business
  35. 35. 9. Run Your Training Organization Like a Business <ul><li>Identify your core skills and true value to the organization </li></ul><ul><li>Structure your group so that you can focus </li></ul><ul><li>Market your services – Nothing happens until it’s sold </li></ul><ul><li>Streamline (or shed) your low value work… minimize cost, energy and distraction </li></ul>
  36. 36. Case Brief <ul><li>How a large high tech company improved their reporting and optimized their training schedule to save $2.5 million. </li></ul>
  37. 37. <ul><li>Where would you invest your cost savings? </li></ul>
  38. 38. Where would you invest your cost savings? 2008 Training Efficiency Masters Series Training Efficiency – Optimizing Costs Expertus and TrainingIndustry.com
  39. 39. Jason Baker Expertus 803-802-9971 www.Expertus.com [email_address] m

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